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3.
Before re-installing glass, have qualified service person check the operation of the pilot and cycle the burner per lighting
instructions. Be sure all items in lighting and installation checklists are completed.
4.
Periodic visual check of pilot flames is required. Pilot flame must overlap flame sensor and burner ignition ports always.
Especially for LP gas applications, always verify visible pilot flame length is at least 1” long.
5.
Periodic visual check of the burner flame is required.
Troubleshooting Soot
Issue
Possible Causes
Corrective Action
Thin black coating (soot) forms
on viewing glass
• Incorrect gas pressure
• Not enough combustion air
• Leaking glass gasket
• Vent obstruction
Have gas supplier check for correct gas inlet pressure.
Check the glass gasket for proper seal. Corners of
glass gaskets cannot be bulging out. If glass gasket
along the top edge in the middle is white in color
across entire thickness of gasket bulb, replace glass
gasket.
If sooting continues, open air shutter on burner. If
sooting continues, shut off and call an authorized
service person.
How Do I Change From °C To °F On My Remote?
To change between °C to °F, follow these steps:
1. Press the ON/OFF button and turn off.
2. Simultaneously, press both the mode button and the thermostat button.
3. Look at the LCD display to verify that your desired indicator (°F or °C) is being displayed. If not, repeat Step 2.
What Should I Do If Sooting Occurs?
Sooting is caused by improper installation or air shutter operation. However, some small areas of soot deposits on log surfaces
are deemed acceptable. If you observe large soot areas (larger than 1”x1”) on log surfaces or signs of sooting on the door
glass (usually a thin black film on the viewing glass or on the outside of the home around the vent cap), turned off immediately
and the local authorized dealer promptly informed. Authorized dealers will correct “sooting” problems, but they are not
responsible for damage caused by excessive sooting that has not been immediately brought to their attention.
Flame Characteristic
Cause
Solution
Dark, orange flame with
black tips
Venturi closed too far Open venturi slightly
Short, blue flames
Venturi open too far
Close setting slightly
Lifting (ghosting) flames
Gas pressure too high
Venturi closed too far
Check manometer settings
Open venturi setting slightly
No Blue
Flame Center
Dark Orange
Flame
Soot At
Flame Tip
Soot Above
Flame Tip
No Soot at
Flame Tip
Semi-Transparent
Yellow Flame
Blue Flame
Center
Ports On Pan
Burner Assembly
PROPERLY
BURNING FLAME
BURNER FLAME APPEARANCE
IMPROPERLY
BURNING FLAME
Flame
Sensor
PROPER PILOT FLAME
APPEARANCE
HOMEOWNER OPERATION
