37
TROUBLESHOOTING
Before proceeding with the steps in the following troubleshooting guide,
• Verify proper 120VAC power supply to the control module.
• Verify the control module battery pack and the remote control batteries are fresh and installed with correct polarity.
• Verify all connections between the wire harnesses and the system components are proper and positive.
• Verify the communication link is established between the remote control and the ignition module.
• Verify inlet pressure meets the recommended inlet pressure.
If necessary, adjust line pressure regulator.
Issue
Cause
Solution
Pilot will not light
Electrical power interrupted or
disconnected
Restore electrical power to fireplace or use
battery back-up.
Wiring disconnection
Ensure batteries are fully charged if using
battery back-up as power source.
Use wiring schematic in this manual to
determine that all wiring connections are
secure and correct.
Gas supply turned off
Check remote shut-off valves from the
fireplace. Usually there is a valve near the
main gas line. There may be more than (1)
valve between the fireplace and main gas
line.
Pilot will not stay lit
No LP (propane) gas in tank
Check LP (propane tank). Refill if necessary.
Low gas pressure
Consult a plumber or a gas supplier.
Can be caused by situations such as a bent
line, too narrow diameter or pipe, or a low
line pressure.
Pilot flame not making contact with the
flame rectification sensor on the pilot
assembly
Verify the pilot flame envelopes the top of
the flame sensor and extends far enough
onto burner for ignition.
To adjust pilot flame, turn pilot adjustment
screw on the gas valve clockwise to
decrease flame, and counterclockwise to
increase flame.
Pilot adjustment screw not sealed
Seal pilot adjustment screw. Do not over-
tighten.
Pilot flame always on, or will
not extinguish
Control system set to CPI mode
Set control system to IPI mode.
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