418
When I press numbers on the telephone dialpad,
they appear on the telephone display but are not
dialed out.
Cause
: The Live Dialpad option has been turned off.
Solution:
Turn on the Live Dialpad option in the Options
List. For more information, refer to
Selecting the
dialpad option
on page 239. If this does not solve the
problem, disconnect and then reconnect the AC power
adapter.
The telephone wobbles.
Cause
: The telephone cords aren’t routed properly.
Solution:
Ensure that the handset cord has been routed
in the channel between the stand and the telephone and
that the rest of the cords are routed properly through the
desk stand. For more detail, refer to
Installing the
M9617 telephone
on page 5.
I can’t get rid of a call icon in the Personal Call
Manager Calls box even though the caller has hung
up.
Cause
: If you answer a Call Waiting call and your original
caller hangs up, the icon of the original caller in the Calls
box in Personal Call Manager remains on the screen even
though the caller is no longer there. If you select that icon
and choose the Release command, the label for the icon
changes to “Unknown” but the icon does not disappear.
Solution:
The call icon is harmless; it does not affect your
call. To prevent it from happening, try to release the
original caller before s/he hangs up.
The name of a contact in the Directory is different
from the name that appears in the Quick Dials
folder.
