Aastra 9143i Series, Administrator'S Manual

Page: 765 / 1140

Troubleshooting
41-001160-04 Rev 02, Release 2.5 9-7
Troubleshooting
Support Information
You can save the local and/or server configuration files of the IP phone to the
location specified in the "Log Settings" section.
Performing this task allows Aastra Technical Support to view the current
configuration of the IP phone and troubleshoot as necessary.
In the “ Support Information ” section, you can:
• Get local.cfg
• Get server.cfg
• Show Task and Stack Status
Aastra Technical Support uses this support information for troubleshooting the IP
phone when required.
Using the Aastra Web UI and selecting “ Show Task and Stack Status ” displays
the tasks and stack status on the IP phone. This screen also displays the Free
Memory and the Max Block Free Memory currently on the phone as shown in
the following illustration. This information is for troubleshooting purposes only.
.
Free Memory Max Memory Block Size