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Additional Features

162

41-001524-00 REV01 – 07.2014

Message Waiting Indicator

You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you
configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI
LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9).

You configure the MWI using the Aastra Web UI.

Configuring Message Waiting Indicator

Aastra Web UI

1.

Click on

Basic Settings > Preferences > General

.

2.

The

Message Waiting Indicator Line

field is set to

ALL

lines by default. If required, change the setting to a specific

line by selecting a line from the list. Valid values are

All

and lines

1

through

9

.

3.

Click

Save Settings

.

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Summary of Contents for 6867i

Page 1: ...Aastra Model 6867i SIP IP Phone User Guide Release 3 3 1 SP4 41 001524 00 REV01 07 2014 ...

Page 2: ...anslate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or dis seminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subje...

Page 3: ...6 Getting Started 7 Plugging in and Starting the Phone 7 UI Overview 10 UI Navigation 15 Methods of Customizing Your Phone 17 Phone Options via the IP Phone UI 17 Phone Options via the Aastra Web UI 20 Phone Status 23 Phone Status via IP Phone UI 23 Finding Your Phone s IP Address 25 Phone Status via the Aastra Web UI 26 Customizing Your Phone 28 Language 28 Time and Date 35 Call Forward 39 Lock 4...

Page 4: ... 65 Do Not Disturb DND Key 70 Busy Lamp Field BLF Key 71 BLF List Key 72 Automatic Call Distribution ACD Key for Sylantro Call Managers 74 XML Key 77 Flash Key 79 Sprecode Key 80 Park Pickup Keys 81 Call Forward Key 84 BLF Xfer 85 Speed Dial Xfer 87 Speed Dial Conf 89 Directory Key 91 Callers List Key 93 Redial Key 95 Conference Key 97 Transfer Key 98 Intercom Key 99 Phone Lock Key 100 Paging Key ...

Page 5: ... Calls 119 Ending Calls 124 Managing Calls 125 Directory 125 Callers List 133 DND and Call Forward 140 Additional Features 150 Display DTMF Digits 150 Play Call Waiting Tone 151 Stuttered Dial Tone 152 XML Beep Support 153 Status Scroll Delay 154 Switch UI Focus to Ringing Line 155 Call Hold Reminder During Active Calls 156 Call Hold Reminder on single hold 157 Call Waiting Tone Period 158 Preferr...

Page 6: ...on Modules 170 Troubleshooting Solutions 171 Limited Warranty Warranty 1 Exclusions Warranty 1 Warranty Repair Services Warranty 1 After Warranty Service Warranty 1 Limited Warranty Australia Only Warranty 2 Repair Notice Warranty 2 Exclusions Warranty 2 Warranty Repair Services Warranty 3 After Warranty Service Warranty 3 Appendix A Time Zone Codes A 1 Index Index 1 ...

Page 7: ...tra 6867i SIP IP Phone Quick Reference Guide Contains call handling instructions an overview of the User Inter face UI and details on UI navigation as well as information on other important features The Quick Reference Guide can be downloaded from http www aastra com Aastra 6867i SIP IP Phone Installation Guide Contains installation and set up instructions general features and func tions and basic...

Page 8: ...networks that supply inline power to the phone IEEE 802 3af use an Ethernet cable to connect from the phone directly to the network for power no 48V AC power adapter required if using Power over Ethernet PoE For Ethernet networks that DO NOT supply power to the phone Use only the GlobTek Inc Limited Power Source LPS adapter model no GT 41080 1848 sold separately to con nect from the DC power port ...

Page 9: ... and caller information 6867i Handset Line Call Appearance Keys High Quality Speakerphone Speaker Headset Key Message Waiting Indicator Directory Key Goodbye Key Navigation Keys Select Button Hold Key Transfer Key Options Key Conference Key Mute Key Presence Key Volume Control Programmable Softkeys Dialpad Context Sensitive Softkeys Callers List Key TFT LCD Screen Redial Key ...

Page 10: ...esses a list of the last 200 calls received For more information see Callers List on page 133 Redial Key Accesses a list of the last 100 previously dialed numbers Pressing the Redial key twice redials the last dialed number For more information see Redial on page 108 Line Call Appearance Keys Connects you to a line or call The Aastra 6867i IP phone has two default Line keys each with LED indicator...

Page 11: ...ft Softkeys 6 programmable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties e g XML applications For more information see Configuring Softkeys on page 60 Bottom Softkeys 4 programmable keys that support up to 18 functions These keys also act as state based keys allow ing you to easily perform context sensitive functions during...

Page 12: ...l Key on page 65 Press the keys associated with a called Interactive Voice Response IVR system Dialpad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses ...

Page 13: ... phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server This may take a few moments while the phone downloads the latest updates Note New updates to your phone can be automatically...

Page 14: ...m Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Home screen Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information ...

Page 15: ...jack The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen However if changes have been made to your phone s network settings you may need to restart your phone Check with your System or Network Admin istrator for assistance For more information about connecting your phone see the Aastra 6867i IP Phone Installation Guide Note If the...

Page 16: ... on the Home screen indicating that the phone is in a locked state preventing the phone from being used and preventing any changes from being made to the phone Voicemail The voicemail icon displays on the Home screen only if you have new messages waiting The number in the red circle indicates how many new messages you have To access your voicemail messages use the star codes for your system if a v...

Page 17: ... on the screen For example in the illustration above XML Menu and Voicemail were configured as XML and speed dial keys respectively and the remaining three left softkeys were configured as Busy Lamp Field BLF keys The bottom set of softkeys were configured as DND Do Not Disturb Call FWD Call Forward and Lock Unlock respectively A More softkey as indicated by dots is also displayed at the bottom ri...

Page 18: ...ell as line usage indicators that tell you whether or not a line is in use It also allows you to easily select a line to act upon When a line is not in use a New Call key is available allowing you to dial out using the selected line If the line is in use with a call on hold a Pickup key is available allowing you to pick up the call on hold on the respective line The following table identifies and ...

Page 19: ...e call status and call feature indicators on the Detailed View Call screen Indicator Icon Description Call Status Indicators N A No icon denotes that the call is connected and in progress Indicates the call is on hold Indicates the call is an incoming call Indicates the call is an outgoing call Indicates the party is a conference call participant The direction of the arrow denotes where the other ...

Page 20: ...ndicators on the Multi View Call screen Indicator Icon Description Call Status Indicators N A No icon denotes that the call is connected and in progress Indicates the call is on hold Indicates the call is an incoming call Indicates the call is an outgoing call Indicates the party is a conference call participant The direction of the arrow if applicable denotes where the other confer ence call part...

Page 21: ... The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and scroll through the different lines calls on the respective screen Pressing the center button selects sets options and performs various actions such as dialing out when in the DIrectory Callers and Redial Lists Navigation Keys Select Button ...

Page 22: ...ast one call is in a ringing or connected state Moreover the Multi View Call screen is only accessible when more than one call is a ringing or connected state Home Screen Line Selection Screen Multi View Call Screen Detailed View Call Screen Press Right Press Left Press Right Press Left Press Right Press Left Press Up Press Down Press Up Press Down Press Up Press Down Press Right Press Left Press ...

Page 23: ...net browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI These options allow you to cus tomize the following phone settings Icon Option Status Language Time and Date Settings Time Zone Set Date and Time Call Forward Lock Password Phone Lock Audio Audio Mode Headset Ring Tones Tone Set Display Dialpad Live Dialp...

Page 24: ...es the options that may appear on your phone if the simplified Options List is applied Speed Dial Edit Restart Note The Advanced options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Icon Option Status Call Forward Lock Audio Audio Mode Headset Ring Tones Tone Set Display Restart Icon Option ...

Page 25: ...softkey to select an option 4 Use the navigation keys dialpad keys and softkeys that display for each option to make any desired changes 5 Press the Save softkey to save your changes 6 Press the button or the Quit softkey at any time to exit without saving changes Notes For more information about customizing your phone using the available options from the IP phone UI see Custom izing Your Phone on...

Page 26: ...ne s IP address see Finding Your Phone s IP Address on page 25 Using the Aastra Web UI Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click OK The Status window displays for the IP phone you are accessing Note For a user the default userna...

Page 27: ...eys and 4 bottom softkeys with functions identified in the list below Available functions for softkeys Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad dialpad for speed dialing purposes Expansion Module Allows you to configure an additional 16 softkeys with a M680i Expansion Module if it is attached to the phone This option displays on the side ...

Page 28: ...ing Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Language Settings Account Config...

Page 29: ...rmation including firmware version and boot version Network status including your phone s IP MAC address and LAN PC port information Storage information including how many records are stored in your Directory Callers and Redial lists Error messages from the last reboot or startup Copyright information IP Phone UI 1 Press on the phone to enter the Options List 2 Press the button to enter the Status...

Page 30: ... List or Redial List is full the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored Error Messages Note Press the Copyright softkey to view copyright information ...

Page 31: ...eed to enter the IP address of the phone in the browser to open the Aastra Web UI Use the following procedure to find your phone s IP address IP Phone UI 1 Press to enter the Options List 2 Press the button to enter the Status menu 3 Use the 2 key to highlight Network The IP address of your 6867i displays in the IP Address field in the right column ...

Page 32: ... host name into the address field and press Enter 2 In the Username Password window enter your username and password and click OK The Status window displays for the IP phone you are accessing Note The default username is user and the password field is left blank This Status window displays the status of your phone which includes the following information Network Status Hardware Information Firmwar...

Page 33: ...th the SIP proxy server Example Line SIP Account Status Backup Registrar Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 4 653 proxy com 5060 401 N...

Page 34: ...ig uration parameters etc display in that language The IP phones support the following languages English Czech Catalan Valencian Welsh German Danish Spanish Mexican Spanish Finnish French Canadian French Italian Dutch Dutch Netherlands Norwegian Polish Portuguese Portuguese Brazilian Romanian Russian Slovak Swedish Turkish Specifying the Language to Use Using the IP Phone UI Once the language pack...

Page 35: ...ur System Administrator 5 Press the Save softkey to save your changes The change is dynamic When you exit the Options List the phone will display all menu items in the language you selected Aastra Web UI 1 Click on Basic Settings Preferences Language Settings 2 In the Webpage Language field select a language to apply to the Aastra Web UI Note All languages may not be available for selection The av...

Page 36: ...a Web UI or the IP phone UI The following tables identify the language characters that you can use to enter text and characters on the 6867i Dialpad Input Alphabet Tables English French Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Chara...

Page 37: ... pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù...

Page 38: ...WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÖØ mno6öø...

Page 39: ... highlight the Input Language option 4 With Input Language highlighted press the 4 key to move to selection column Use the 5 and 2 keys to scroll through and choose the desired input language Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic Note Available input languages are dependent on the configuration e...

Page 40: ...tings Preferences Language Settings 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP phone UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic Note All languages may not be available f...

Page 41: ...g the IP Phone UI Note All time and date settings can be configured using the IP phone UI Time Date Formats and Time Servers are the only two time and date settings that can be configured using the Aastra Web UI IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Time and Date Settings option and press the button or Select softkey 3 With Time Format highlighted press the 4...

Page 42: ...e Automatic default 8 Press the 3 key to move to back to the options column and press the 2 key to highlight Date Format 9 With Date Format highlighted press the 4 key to move to selection column 10 Use the 5 and 2 keys to scroll through and choose the desired date format Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD DD MMM YYYY WWW DD MMM DD...

Page 43: ...e to the Time and Date Time Zone option and press the button or Select softkey A list of time zones displays for different areas of the world 3 Use the 5 and 2 keys to scroll through and highlight the desired region Valid values are America Asia Atlantic Australia Europe Pacific Others 4 With the desired region highlighted press the 4 key to move to selection column 5 Use the 5 and 2 keys to scrol...

Page 44: ...he time server Use the Backspace key to move back a space and delete a character Use the Dot softkey to enter dots within the IP address or domain name Use the 123 4 softkey to toggle between entering numbers and entering letters 4 If you want to manually set the date and time press the button to clear the checkmark from the Use Network Time box and disable the setting a Press the 2 key to highlig...

Page 45: ...id values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD DD MMM YYYY WWW DD MMM DD MMM DD MM YYYY Note The date format you configure is applicable to the phone s Home screen as well as the Callers and Redial Lists 4 In the NTP Time Servers field enable the setting by checking the box or disable the setting by unchecking the box default is enabled 5 In the ...

Page 46: ... on your phone For more information about configuring a Lock Unlock key on your phone see Phone Lock Key on page 100 Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed The default password is an empty string i e leave the field blank IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Lock P...

Page 47: ...one Lock option and press the button or Select softkey 3 At the Lock the phone prompt press the Lock softkey or navigate to the Yes button and press the button The message Phone is locked and lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Note Alternatively if configured you can lock the phone by simply pressing a Lock softkey ...

Page 48: ...t enter your user password and press the Enter softkey or button 3 AttheUnlockthephone prompt presstheUnlocksoftkeyornavigatetotheYesbuttonandpressthe button Aastra Web UI 1 Click on Operation User Password 2 In the Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank 3 In the New Password field enter the ne...

Page 49: ...ly Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed The default password is an empty string i e leave the field blank Aastra Web UI 1 Click on Operation Phone Lock 2 In the Reset User Password field click Reset The following screen displays 3 In the Current Password field leave this blank 4 In the New Password fie...

Page 50: ...on Operation Phone Lock To Lock the Phone 2 In the Lock the Phone field click Lock The message Phone is locked and lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Unlocking the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click Unlock ...

Page 51: ... headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can switch back and forth between the handsfree speakerphone and the headset At anytime lift ing the handset s...

Page 52: ...button or Select softkey 3 With Headset Mic Vol highlighted press the 4 key to move to selection column 4 Use the 5 and 2 keys to scroll through and choose the desired volume setting Valid values are Low Medium default High 5 Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG 6 With DHSG highlighted press the 4 key to move to selection column 7 Use the 5 an...

Page 53: ...es Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent Global Setting Tone 1 Aastra Web UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent Global Setting Tone 1 Lines 1 to 9 Per Line Setting...

Page 54: ...igure on the IP phones are Australia Brazil Canada Europe generic tones France Germany Italy Italy2 Malaysia Mexico Russia Slovakia UK US Default When you configure the country s tone set the country specific tone is heard on the phone for the following Dial tone Secondary dial tone Ring tone Busy tone Congestion tones Call waiting tone Ring cadence pattern You configure global ring tones and tone...

Page 55: ...ress on the phone to enter the Options List 2 Navigate to the Audio Ring Tones option and press the button or Select softkey 3 Use the 5 and 2 keys to scroll through and choose the desired ring tone Tone 1 through Tone 15 or Silent 4 Press the Save softkey to save your changes The ring tone you select is immediately applied to the IP phone ...

Page 56: ...avigate to the Audio Tone Sets option and press the button or Select softkey 3 Use the 5 and 2 keys to scroll through and choose the desired tone set Valid values are Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 4 Press the Save softkey to save your changes The tone set you select is immediately applied to the IP phone ...

Page 57: ...ne Set field Valid values are Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 3 Select a value from the Global Ring Tone field Note See the Ring Tones on page 47 for valid values For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the Line N field Note See the R...

Page 58: ...ry home screen mode provides users with a larger date and time and displays the screen name if configured beside the line number in the top status bar The secondary home screen mode displays both screen name and screen name 2 if configured and are displayed above the smaller repositioned date and time The Screen Saver Timer option allows you to configure the amount of time in seconds the phone mus...

Page 59: ...Navigate to the Display option and press the button or Select softkey 3 Use the 3 and 4 navigation buttons to change the desired home screen mode 4 Press the 2 key to highlight Screen Saver Timer 5 Enter a value in seconds using the dialpad keys You can set the timer from 0 disabled to 7200 seconds Default is 1800 30 minutes 6 Press the Save softkey to save your changes ...

Page 60: ...aches 60 seconds of inactivity the LCD backlight goes off You can set the brightness level and timer using the IP phone UI only Setting the Brightness Level and Timer Using the IP Phone UI IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Display option and press the button or Select softkey 3 Press the 2 key twice to highlight Brightness Level 4 Use the 3 and 4 navigati...

Page 61: ...he initiates a call to that number You can enable disable the live dialpad using the IP phone UI only Enabling Disabling Live Dialpad Using the IP Phone UI Speed Dial Edit Note Availability of this feature is dependant on your phone system or service provider IP Phone UI 1 Press on the phone to enter the Options List 2 Navigate to the Dialpad Live Dialpad option and press the button or Select soft...

Page 62: ... behav ior Restarting Your Phone Using the IP Phone UI Restarting Your Phone Using the Aastra Web UI IP Phone UI 1 Press the button on the phone to enter the Options List 2 Navigate to the Restart option and press the button or Select softkey 3 When the prompt Restart Phone appears press the Restart softkey or navigate to the Yes button and press the button If you do not wish to restart your phone...

Page 63: ...t the emergency dial plan using the Aastra Web UI only The following table describes the default emergency numbers on the IP phones Defining an Emergency Dial Plan Using the Aastra Web UI Note Contact your local phone service provider for available emergency numbers in your area Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An internati...

Page 64: ... call When the phone is taken off hook the phone auto matically selects a line for you When you have more than one call you can use the 5 and 2 navigation keys to scroll up and down to view information for the different calls The display shows which line the call information is referring to L1 L2 L3 L4 etc picture ID and Caller ID information name and number if available the call status connected ...

Page 65: ...ng the Presence Key IP Phone UI 1 While on the Home Screen press the key 2 Press a left softkey that is configured with BLF or Speed Dial functionality The contact information screen will be displayed Note To switch to another contact simply press the desired BLF or Speed Dial softkey 3 Press the button to place a call using the contact s default phone number If you would like to place a call to a...

Page 66: ... the key is configured for Busy Lamp Field BLF functionality programmable on the left softkeys only BLF List Indicates the key is configured for BLF List functionality programmable on the left softkeys only Auto Call Distribution ACD For Sylantro Call Managers Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP phone users agents pr...

Page 67: ... Callers List Indicates the key is configured to access the Callers List Redial Indicates the key is configured to access the Redial List Conference Indicates the key is configured to initiate a conference call Transfer Indicates the key is configured to initiate a call transfer Icom Indicates the key is configured to be used for intercom calls Phone Lock Indicates the key is configured as a phone...

Page 68: ...t line is busy because the line is in use or the line is set as DND Softkey Type Default States None All states disabled Speed Dial Idle Connected Incoming Outgoing Busy DND Idle Connected Incoming Outgoing Busy XML Idle Connected Incoming Outgoing Busy Flash All states disabled Sprecode Connected Park Connected Pickup Idle Outgoing Last Call Return Idle Connected Incoming Outgoing Busy Call Forwa...

Page 69: ...LCD display For example if left softkeys 1 through 20 are set to None and you set the left softkey 12 as the following Type Speed Dial Label Home Value 3456 after saving the settings the Home label actually appears in position 1 of the LCD A softkey function of None does not display on the Home screen at all The following figures illustrate the above scenario i e the configuration of left softkey ...

Page 70: ...ll line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available Configuring a Line Key Using the Aastra Web UI Note Line functionality can only be programmed on the left softkeys Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N So...

Page 71: ... or expansion module key Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone dials automati cally after pressing the speed dial key You can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the Aastra Web UI Key 1 Type Speed Dial Label Europe Office Value 1...

Page 72: ...ial programming to cancel and not save the speed dial information 2 In the Label field if applicable enter a label to apply to the key Note If necessary use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the label 3 Pressthe2keytomovetotheNumberfield ifapplicable andenteranumberforthespeeddialkeyusingthedialpad keys 4 Press the 2 key to move to the Line field and...

Page 73: ...e the speed dial information 2 Navigate to the desired dialpad key by pressing the 2 key and in the Number field enter a number for the key using the dialpad keys 3 Press the 2 key to move to the Line field and select a line to apply to the key This is the line that the phone opens to dial the number after you press the respective Speed Dial key By default the phone uses Line 1 for the Speed Dial ...

Page 74: ... you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to apply to this key Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 9 In the Type field select Speed Dial to apply to...

Page 75: ...Select a key from 1 through 9 3 In the input box enter the phone number extension or speed dial prefix to apply to this digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings ...

Page 76: ...y the phone that has DND configured is affected For more information about DND and DND modes see DND Configuration on page 140 Configuring a DND Key Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field...

Page 77: ...es BLF functionality can only be programmed on the left softkeys BLF feature availability is dependant on your call manager Contact your System Administrator for more information Note You can also use a BLF configured key to automatically dial the BLF monitored extension Contact your System Admin istrator for more information Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operatio...

Page 78: ...enter a BLF List URI at Operation Softkeys and XML Services The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 The value of the BLF List URI parameter must match the list name configured Other wise no values display on the 6867i screen and the feature is disabled Notes BLF List functionalit...

Page 79: ...on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 Note Contact your System Administrator for the BLF List URI Expansion Module Keys 7 Select from Key 1 through Key 16 8 In the Line field select a line for which to apply this key Valid values are global 1 through 9 Note The Value field is not required The BroadWorks BLF List name is configure...

Page 80: ...es as per the table below When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates its database with this new information and no longer distributes calls to the phone The phone remains in this unavailable state until You make yourself available again by pressing the Avail softkey An ACD timer expires set by your System ...

Page 81: ...through 9 Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 8 Click Save Settings IP Phone UI 1 Check with your Administrator to verify the queue linked to your ACD softkey 2 Press the ACD softkey on your IP phone 3 Press the Login softkey Your phone logs into the queue on the server ...

Page 82: ... Unavail softkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP phone UI to manually switch the IP phone state back to Available or The availability timer for your IP phone expires This only occurs if your Administrator has...

Page 83: ...ations Expansion Module you can assign a key the type XML Configuring an XML Key Using the Aastra Web UI Note The XML services must be set up by your System Administrator before you can use the key Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom...

Page 84: ...your System Administrator for the appropriate value s to enter in the Value field 10 Click Save Settings IP Phone UI 1 Press the XML softkey on the 6867i phone An XML screen displays 2 Use the 5 and 2 to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message servicesdisplaytothescreenafterpressingther...

Page 85: ...the call is not on hold Configuring a Flash Key Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the key Expansion Module...

Page 86: ...ration Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Sprecode 4 In the Label field enter a label to display on the IP phone for this key 5 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your...

Page 87: ...uring Park Pickup Keys Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Park 4 In the Label field enter a label for the Park softkey Note The Value and Line fields are configured by the Admi...

Page 88: ...rver Note The Value and Line fields are configured by the Administrator 18 Click Save Settings 19 Click on Reset then click Restart to restart the IP phone and apply the changes 1 While on a live call press the Park key 2 Perform the following for your specific server Asterisk Server announces the extension number where the call has been parked Once the call is parked press the key to complete par...

Page 89: ...equest and routes the call to the last caller Configuring a Last Call Return Key Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Last Call Return 4 In the Line field select the line you wan...

Page 90: ...rd mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Configuration on page 144 Configuring a Call Forward Key Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from ...

Page 91: ...alls When the focused line is in the connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused li...

Page 92: ...red extension or the extension to transfer calls to for example 3500 5 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 9 Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Type field select BLF Xfer 8 In the Value field enter the monitored extension or the extension to transfer calls to for example 3500 9 In the Lin...

Page 93: ... message Transfer Failed displays and you can reconnect the call get the call back by press ing the line key again Speed Dial Xfer and Call Forward When the phone is in the ringing state pressing the Speed Dial Xfer key forwards the call to the predefined extension Configuring a Speed Dial Xfer Key Using the Aastra Web UI Note It is recommended that you enable the Switch UI Focus to Ringing Line p...

Page 94: ...Expansion Module Keys 8 Select from Key 1 through Key 16 9 In the Type field select Speed Dial Xfer 10 In the Value field enter the speed dial extension or the extension to transfer calls to for example 3600 11 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 9 12 Click Save Settings ...

Page 95: ...on the phone allowing you to abort the conference speed dial if required Configuring a Speed Dial Conf Key Using the Aastra Web UI Note If currently in a conference the Speed Dial Conf key is disabled on the active call Note This feature is not compatible with centralized conferencing Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select fro...

Page 96: ...ey 16 9 In the Type field select Speed Dial Conf 10 In the Value field enter the speed dial extension or the extension to add to the conference for example 3600 11 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 9 12 Click Save Settings ...

Page 97: ...ature allows you to store frequently used names and numbers on the phone You can also dial directly from a Directory entry You can use the Directory key to access a Directory which contains a customized list of names with phone numbers and labels In addition to creating a Directory key you can also download a Directory to your PC if required using the Aastra Web UI Note For more information about ...

Page 98: ...elect from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Directory 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Type field select Directory 8 Click Sav...

Page 99: ...he Aastra Web UI you can assign the Callers List key to any key on the left or bottom keys on the phone The Callers List is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Note For more information about the Callers List see Callers List on page 133 Callers List Key ...

Page 100: ...ect from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Type field select Callers List 8 Click...

Page 101: ...sing the Aastra Web UI you can assign the Redial key to any key on the left or bottom keys on the phone The Redial List is a stored log of your outgoing calls You can use the Redial key to access a list of the most recent calls you placed Note For more information about the Redial List see Redial on page 108 Redial Key ...

Page 102: ...Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Redial 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Type field select Redial 8 Click Save Set...

Page 103: ... Calls on page 119 Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Conference 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to ap...

Page 104: ...ng Calls on page 114 Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Transfer 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to ap...

Page 105: ...nctionality on page 107 Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Icom 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to app...

Page 106: ...from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Phone Lock from the list of options Expansion Module Keys 4 Select from Key 1 through Key 16 5 In the Type field select Phone Lock from the list of options 6 Click Save Settings Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation Phone Lock or using the Phone L...

Page 107: ... UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Paging 4 In the Label field enter a label to apply to this key 5 In the Value field enter a multicast IP address and a port number for the Paging key When you pr...

Page 108: ...must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging on page 165 11 Click Save Settings to save your changes Notes The recipient of a paging call can set a global DND to ignore any incoming pages For incoming paging the phone uses the Intercom configuration s...

Page 109: ...s not defined it is ignored Configuring an Empty Key Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys 3 In the Type field select Empty 4 In the state fields check enable or uncheck disable the states you want to apply...

Page 110: ...7i IP phone Deleting a Key s Function Using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Choose the key you want to delete from the phone or expansion module 3 In the Type field select None 4 Click Save Settings The key function is deleted from the IP phone memory ...

Page 111: ...th of your call If the Live Dialpad option is on as soon as you press the first digit on the dialpad the phone automatically selects the next available line goes off hook and dials as digits are pressed Pre Dialing a Number You can also make a call by pre dialing a number Pre dialing lets you view a number before you dial With the phone in an idle state and on hook simply use the dialpad to enter ...

Page 112: ...formation about configuring the headset microphone volume see Headset on page 46 Making and Receiving Calls Using a Headset IP Phone UI Note When handsfree is on the speaker light turns on Important The headset port is for headset use only Plugging any other devices into this port may cause damage to the phone andwill void your warranty Customers should read and observe all safety recommendations ...

Page 113: ... hang up the remote phone also hangs up Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warn...

Page 114: ...fies and describes the various icons displayed in the Redial List Icon Description Indicates an outgoing call that was answered Indicates an outgoing call that was not answered Call Feature Indicators in detailed viewonly Indicates the call was secured using TLS SRTP encryption Indicates the call was using Aastra Hi Q audio Indicates active VoIP recording was enabled and the call was recorded Note...

Page 115: ...w screen contains the picture ID of the called party if available the date and time of the outgoing call whether or not the call was answered the line on which the call was placed call duration if the call was answered any applicable call feature indicators and the caller ID details 3 To dial the displayed number while in the Redial List press the button press press the Dial softkey lift the hands...

Page 116: ...P Phone UI 1 Press once to access the Redial List 2 Use the 5 and 2 keys to scroll through the entries in the Redial List 3 Press the Delete softkey 4 Press the Delete softkey again to erase the entry IP Phone UI 1 Press once to access the Redial List 2 Press the Delete softkey 3 Press the Delete All key to erase all items ...

Page 117: ...y 2 Press the 2 and 5 navigation keys to scroll through and highlight the respective Redial List entry 3 Press the Copy softkey The entry is copied to the Directory Note If the contact s name already exists in the Directory but the number is different press the Replace softkey to replace the contact s old number with the new number or press the Merge softkey to add the new number as an additional ...

Page 118: ...caller goes to voicemail if voicemail has been configured for your extension Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset If you are already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon displaying the number of pendin...

Page 119: ... to go from one call to the next The phone automatically puts your current call on hold as soon as you press a new line call appearance button Retrieving a Held Call If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held or by navigating to the call on the Line Selection or any Call screen and pressing or Pi...

Page 120: ...tside line you transferred to Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call Direct Transfer ...

Page 121: ...he outside number to Party 2 To cancel the transfer you can either press the Cancel softkey on the display screen press or hang up the handset 4 Complete either a blind or consultative transfer a To complete a blind transfer press the key or Xfer softkey key again before the receiving end answers b To complete a consultative transfer press Dial and remain on the line to speak with the Party 2 befo...

Page 122: ...he party you wish to transfer the transfer recipient should be placed on hold Note Direct transferring can be performed in either the Mult View Call screen or Detailed View Call screen 2 Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call 3 Press the key or Xfer softkey The active call will be transferred ...

Page 123: ...nected Party 1 is the party you want to transfer 2 Press the key or Xfer softkey 3 Press the key and highlight a directory entry or the desired number if the entry contains more than one number 4 Complete either a blind or consultative transfer a To complete a blind transfer press the key b To complete a consultative transfer press the button to call the contact Remain on the line to speak with Pa...

Page 124: ...ication of Transferred Calls When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is dropped The figure below illustrates the Call Transferred screen on the 6867i phone ...

Page 125: ...orts up to three parties including yourself in a conference call This is called local conferencing and is the default method of conferencing on the 6867i Creating a Conference Call Using Local Conferencing Use the following procedure to create a conference call using local conferencing Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System Ad...

Page 126: ...ls 120 41 001524 00 REV01 07 2014 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the key or Conf softkey 5 Enter the phone number of Party 3 ...

Page 127: ...lt with them before adding them to the conference 7 Press the key or Conf softkey again to add Party 3 to the conference Party 2 and Party 3 will connect with you to form a conference call 8 To drop a party from the conference use the 5 or 2 navigation keys to highlight the desired party and press the Drop key ...

Page 128: ...es with whom you wish to create a conference the other party should be placed on hold Note Direct conferencing can be performed in either the Mult View Call screen or Detailed View Call screen 2 Press the 5 or 2 navigation keys to highlight the party you wish to conference in 3 Press the key or Conf softkey The two parties will connect with you to form a conference call ...

Page 129: ...nce Call By Joining Two Existing Calls on page 122 IP Phone UI 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 4 Press the key o...

Page 130: ...l Managers on page 123 2 When you are finished adding all required parties to Conference 1 press an available Line key or navigate to the LineSelection screen to place a new call using an available line to start Conference 2 You are Party 1 on Conference 2 Call Party 2 3 When Party 2 answers press the key or Conf softkey 4 Press an available Line key or navigate to the Line Selection screen to pla...

Page 131: ... The Directory is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6867i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 6867i you access the Directory by the key Note For details on the total number of Directory entries currently ...

Page 132: ...y details by pressing the 2 and 5 navigation keys to scroll through the list 3 Tosearchforanentrybyname pressthedialpadnumbercorrespondingtothefirstletterofthename forexample press7fortheletterP Continuetopressthedialpadnumbertoaccessotherlettersonthesamekey forexample press 7 three times for R If there are multiple entries under the same letters you can use the 2 and 5navigation keys to scroll th...

Page 133: ... for the entry s number e g Office Home Mobile etc Note If necessary use the Backspace softkey to delete any characters the 3 and 4navigation keys to move your cur sor and the ABC 4 softkey to specify uppercase letters or lowercase letters 5 Press the 2 navigation key to move to the Number field and using the dialpad keys enter the default number for the entry Note If necessary use the Backspace s...

Page 134: ...e g Office Home Mobile etc Note If necessary use the Backspace softkey to delete any characters the 3 and 4navigation keys to move your cur sor and the ABC 4 softkey to specify uppercase letters or lowercase letters 6 Press the 2 navigation key to move to the Number field and using the dialpad keys enter the new number Note If necessary use the Backspace softkey to delete any characters and the 3 ...

Page 135: ...he ABC 4 softkey to specify uppercase letters or lowercase letters 5 Press the 2 navigation key to move to the Label field and using the dialpad keys edit the label Note If necessary use the Backspace softkey to delete any characters the 3 and 4navigation keys to move your cur sor and the ABC 4 softkey to specify uppercase letters or lowercase letters 6 Press the 2 navigation key to move to the Nu...

Page 136: ...s the key 2 Pressthe2and5navigationkeystoscrollthroughandhighlighttherespectiveDirectoryentry orperformasearch for the entry as per the steps outlined in Accessing and Using Your Directory on page 126 3 Press the 4 navigation key to move to the selection column of the respective entry and highlight a number using the 2 and 5 navigation keys 4 Press the Delete softkey The following screen displays ...

Page 137: ...delete all entries in the Directory IP Phone UI 1 Press the key 2 Press the Delete softkey The following screen displays 3 Press the Delete All softkey to delete all the entries in the Directory 4 Press the Cancel softkey to cancel the delete function ...

Page 138: ...file displays the name phone number and line number for each Directory entry Downloading the Directory Note Your System Administrator can populate your IP phone Directory with server directory files Contact your System Administrator for more details Aastra Web UI 1 Click on Operation Directory 2 In the Directory field click on Save As A download window displays 3 Click OK 4 Enter the location on y...

Page 139: ...ous icons displayed in the Callers List Icon Description Indicates an incoming call that was answered Indicates an incoming call that was not answered Indicates the incoming unanswered call is a new missed call For more information see Copying Entries to the Directory on page 137 Call Feature Indicators in detailed view only Indicates the call was secured using TLS SRTP encryption Indicates the ca...

Page 140: ... view screen contains the picture ID of the caller if available the date and time of the incoming call whether or not the call was answered the line on which the call was received call duration if the call was answered any applicable call feature indicators and the caller ID details 4 To dial the displayed number while in the Callers List press the button press lift the handset or press any of the...

Page 141: ... and 2 keys to scroll through the entries in the Callers List 3 Press the Edit softkey 4 Using the dialpad keys edit the name and or number Note To move the cursor one digit character to the right press the 4 navigation key To erase one digit character to the left of the cursor press the Backspace softkey 5 To dial the new number press the button press lift the handset or press any of the line key...

Page 142: ...try from the Callers List To delete all entries from the Callers List IP Phone UI 1 Press the key 2 Use the 5 and 2 keys to scroll through the entries in the Callers List 3 Press the Delete softkey 4 Press the Delete softkey again to erase the entry IP Phone UI 1 Press the key 2 Use the 5 and 2 keys to scroll through the entries in the Callers List 3 Press the Delete softkey 4 Press the DeleteAll ...

Page 143: ...t the respective Callers List entry 3 Press the Copy softkey The entry is copied to the Directory Note If the contact s name already exists in the Directory but the number is different press the Replace softkey to replace the contact s old number with the new number or press the Merge softkey to add the new number as an additional number while keeping the old number intact ...

Page 144: ...ncrement the phone numbers associated with the calls are stored in the Callers List When the user accesses the Callers List the missed calls message on the Home screen is cleared Viewing Missed Call Details in the Callers List IP Phone UI 1 Press the key 2 Use the 2 and 5 navigation keys to scroll through the entries in the Callers List The icon indicates a new missed call 3 To exit the Callers Li...

Page 145: ...file for viewing The following is an example of a callerlist csv file in a spreadsheet application This file displays the name phone number and the line that the call came in on Downloading the Callers List Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on Save As A download window displays 3 Click OK 4 Enter the location on your computer where you want to download ...

Page 146: ...t three modes for DND using the Aastra Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default and Custom DND performs according to the mode you set You can then configure a DND key for the phone or for an expansion module using the Aastra Web UI at the path Oper ation Softkeys and XML or Operation Expansion Module N You can toggle DND on and off by pressing the ke...

Page 147: ...Aastra Web UI screen to see the changes Note If there is no DND key configured or if it has been removed DND is disabled on the IP phone Aastra Web UI 1 Click on Basic Settings Preferences General 2 In the DND Key Mode field select a DND mode to use on the phone Account Sets DND for a specific account DND key toggles the account in focus on the phone to on or off Phone default Sets DND on for all ...

Page 148: ...AccountorCustommodeinStep2 youcanenable disableeachaccountorallaccountsasapplicable If you selected Phone mode the first account allows you to change the DND status for all accounts Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on thephone Only your Administrator can createaccounts foryour phone Contactyour Administrator for mor...

Page 149: ...gation keys 3 Press the 3 navigation key to go back to the Home screen 4 With the account in focus on Home screen press the DND softkey to toggle DND on or off for the account IP Phone UI 1 From the Home screen press the DND softkey to toggle DND on or off for all accounts on the phone Note Enabling DND in Phone mode toggles all accounts on the phone to DND on IP Phone UI 1 From the Home screen pr...

Page 150: ... to the same con figuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure Call Forward for a specific account or all accounts You can config ure a specific mode All Busy and or No Answer for each account independently or all accounts On the 6867i you can set all accounts to All On Al...

Page 151: ...e Aastra Web UI only the account you configured is enabled All other accounts are greyed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure Call Forward for a specific account or all accounts You can configure a specific state All Busy and or No Answe...

Page 152: ...rent specified number such as a cell phone number 6 For each account in the Value field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state If using the Account mode or Custom mode you can enter different phone numbers for each account Notes If you selected Account mode in Step 5 you can enable disable each account or all accounts as ap...

Page 153: ...tkey or press navigate to the Call Forward option and press the button or Select softkey The Call Forward screen displays for the account you selected 5 Enter forwarding numbers using the dialpad keys for any of the following states All Forwards all incoming calls for the respective account to the specified number Busy ForwardsincomingcallstoaspecifiednumberifDNDhasbeenenabledforthataccountORifthe...

Page 154: ...the call has not been answered for the specified number of rings Notes Pressing the 2 navigation key moves the selection to the next field checkbox If All and Busy and No Answer are all enabled and or if the account has DND enabled the All settings take precedence over Busy and No Answer Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call Forwa...

Page 155: ...if the call has not been answered for the specified number of rings Notes Pressing the 2 navigation key moves the selection to the next field checkbox If All and Busy and No Answer are all enabled and or if the account has DND enabled the All settings take precedence over Busy and No Answer Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call Fo...

Page 156: ...y you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the dialpad or softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the D...

Page 157: ...ller is on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings ...

Page 158: ...ne when there is a message waiting on the IP phone You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings ...

Page 159: ...he XML application arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Aastra Web UI 1 Click on Basic Settings Preferences...

Page 160: ...e path Basic Settings Preferences General The default time is 5 seconds for each message to display before scroll ing to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay Aastra Web UI 1 Click on Basic Settings Preferences General 2 Enter a value in the Status Scroll...

Page 161: ...l the phone switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI Configuring Switch Focus to Ringing Line Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Switch Focus to Ringing ...

Page 162: ... hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI Configuring Call Hold Reminder During Active Calls Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder During Activ...

Page 163: ...splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminder Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold e...

Page 164: ...ng active call You can enable or disable this feature in the Aastra Web UI Configuring Call Waiting Tone Period Aastra Web UI 1 Click on Basic Settings Preferences General 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds Whenenabled thecallwaitingtoneplaysatregularinte...

Page 165: ... the phone switches back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers Park The phone switches back immediately after the call ends Voicemail The phone switches back immediately after the call ends Redial The ...

Page 166: ... None disables the preferred line focus feature 1 through 9 For example if you set the preferred line to 2 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 2 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a du...

Page 167: ...ng Call and is configurable via the Aastra Web UI If you enable this parameter which is the default pressing the key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the key hangs up the active call Configuring Goodbye Key to Cancel Incoming Calls Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Goodbye Key Cancels Incomi...

Page 168: ... you configure the MWI LED for all lines the LED illuminates if a voicemail is pending on any line on the phone lines 1 through 9 You configure the MWI using the Aastra Web UI Configuring Message Waiting Indicator Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by...

Page 169: ...you before answering the intercom call If Auto Answer is disabled the phone treats the incoming intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the ...

Page 170: ...ing intercom call as a normal call 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 ThePlayWarningTonefieldisenabledbydefault IfAuto Answerisenabled thephone playsa warningtone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow...

Page 171: ...option to accept ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incom ing calls ...

Page 172: ...call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information Keys States and LED Button Behavior There are two call states on the phones that support ...

Page 173: ...dministrator for more information State Line LED for Local Line LED for Remote Idle Off Off Seized Solid Green Solid Red Progressing outgoing call Green Solid Red Alerting incoming call Flashing Red Off Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge Active Solid Green Solid Red Bridge Held Slow Flashing Green Solid Red Stat...

Page 174: ...your System Administrator for more information If these have not been set up you can dial any star code commands on the 6867i phone the same way you would on a regular telephone Other Features A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact your System Administrator for feature availability and usage information ...

Page 175: ...ollowing functions You can configure the keys using the Aastra Web UI at the path Operation Expansion Module N when an Expansion Module is attached to the 6867i IP phone None Call Forward Line BLF Xfer Speed Dial Speed Dial Xfer Do Not Disturb DND Speed Dial Conf Busy Lamp Field BLF Directory BLF List Callers List Auto Call Distribution ACD Redial Extensible Markup Language XML Conference Flash Tr...

Page 176: ...eate a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone For details on creating a speed dial key see Speed Dial Key on page 65 Note For more information about installing the M680i Expansion Modules on your phone see the Aastra M680i Expansion Module Quick Start Guide and Aastra M680i E...

Page 177: ...doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook and idle Why is the light not coming on with a new voicemail message Your phone system or service provider must provide the visual message waiting service for this function to work Check with your System Administrator fo...

Page 178: ...o I lock my phone You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following At the path Options Phone Lock on the IP phone UI See Phone Lock on page 40 for more information At the path Operations Phone Lock on the Aastra Web UI See Configuring Lock Settings Using the Aastra Web UI on page 42 for more information At a configured key...

Page 179: ...damages and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in com bination with other equipment This paragraph however shall not apply t...

Page 180: ...is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in...

Page 181: ...supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer A...

Page 182: ...asmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR Ei...

Page 183: ...penhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port ...

Page 184: ...lo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS RO Bucharest RU Kaliningrad RU Moscow RU Samara RU Yekaterinburg RU Omsk RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk RU Vladivostok RU Sakhalin RU Magadan RU Kamchatka RU Anadyr EET EET MSK...

Page 185: ...14 A 4 TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code ...

Page 186: ...alized 123 ending 124 joining two active calls 122 local 119 transfer remaining parties 124 D deleting a key 104 Detailed View Call screen 13 dial plan emergency 57 dial tones stuttered 152 dialing a number 105 dialing screen 11 dialing pre dialing a number 105 dialpad live 55 Directory key 4 91 directory key softkey for 92 directory list 125 adding and editing entries 127 downloading to PC 132 li...

Page 187: ...gation keys 4 network disconnected 9 no service 171 O on hold calls 113 options setting via the phone UI 17 setting via the Web UI 20 options key 4 P Paging key 101 paging softkeys for 101 Park key 81 park pickup using on the IP phone 82 password 40 password resetting user s 43 phone lock 40 Phone Lock key 100 plugging in the phone 7 preferred line 159 preferred line timeout 159 presence key 5 59 ...

Page 188: ...akerphone 171 phone displays Bad Encrypted Config 171 phone displays No Service 171 restarting the phone 172 using services 171 VM message light not working 171 U UI navigation 15 UI overview 10 Using 70 V voicemail 112 volume control keys 4 W warning tone for Intercom 163 warranty exclusions 1 Web UI using 20 X XML beep support 153 XML key 77 XML services accessing 78 ...

Page 189: ...and or unlawful use While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2014 Mitel Networks Corporation www aastra com ...

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