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Telephoning

44

Transferring a Call to an External Subscriber (Transfer Call)

You may also transfer calls to an external subscriber. The system administrator must
provide you with the corresponding authorisation to do this, otherwise you will not
be able to transfer calls in this way.

Note

When you call an external party and then transfer this person to another external
party, you will bear the costs for the call between the two external callers. You have
no way of influencing how long the transferred call will last. The connection is estab-
lished via the OpenCom 100 / Aastra 800 and occupies two call channels (ISDN user
channels).

For the System Administrator: System Settings for Transferring Calls

•

You can define the length of time after which a user trying to transfer a call is
called back in the

Configurator

, menu

Telephony: Extended: Timer

(Setting:

Timeout on diversion to operator

).

•

External call transfer authorisation is set in the

Configurator

, menu

User

Manager: User groups

(Setting:

External to external

).

G R

Press the R-key. The subscriber you were talking to before is put
on hold.

Z

Dial the external call number.

M

Press the MenuCard key (short press).

P

Using the arrow key, select the

Transfer

menu entry.

O

Press the OK key.

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Summary of Contents for 6771

Page 1: ...Aastra 6771 6773 6775 OpenPhone 71 73 75 Systeme Telephones User Guide Communications systems Aastra 800 OpenCom X320 OpenCom 130 131 150 OpenCom 510 ...

Page 2: ...bout other Aastra products please refer to our website at http www aastra de or http www aastra com It provides additional notes and tips on the product We hope you enjoy using the Aastra system telephone OpenPhone Aastra 800 and OpenCom 100 This user guide applies to the Aastra 800 and OpenCom 100 communications systems The OpenCom 100 product family comprises the OpenCom 130 OpenCom 131 OpenCom ...

Page 3: ... 16 ABC Key 16 MenuCard Key 17 C Key 17 Info Key 17 Hands Free Open Listening Key 18 Muting Key 18 Disconnect Key 18 Headset Key 18 Enquiry Key 19 Plus Minus Key 19 ESC Key 19 Arrow Key 20 OK Key 20 The Locking of Your Telephone Interface by the System Administrator 20 Labelling the Keys 20 Display and MenuCards 22 Changing the Language 22 Info Line s 22 Key Lines 23 MenuCard Display 25 Invoking M...

Page 4: ...ng Adjusting Telephone Volume 45 General Functions 46 Assignment of Internal and External Call Numbers 46 Signalling on the Call Keys 46 Calls in the Call Waiting Queue 47 Accepting a Call During Automatic Dialling 48 Block Dialling Automatic Dialling 48 Muting 49 Call charge Display Duration Display 50 Adjusting the Volume with the Plus Minus Key 50 Redialling 51 Hands free Mode Open listening Mo...

Page 5: ...ng Transfer and Conference 70 Enquiry Toggling by means of the R Key or Another Call Key 70 Transferring an Internal External Call to an Internal Subscriber 70 Transferring an External Call to an External Subscriber 71 MenuCard Subscr Subscriber on hold 72 Internal External Three Party Conference 72 MenuCard Conference 73 Special Calls Functions 74 Accepting an Appointment Call 74 Baby Call 74 Ann...

Page 6: ...trolled Dialling Call Through 99 Remote Programmable Call Forwarding 100 Remote Programmable Voicebox Configuration and Query 101 Setting up an Internet Connection from Remote ISP Trigger Call 102 Features and MenuCards 103 How to Set Features 103 Main Menu 103 MenuCard Main Menu 103 MenuCard Calls 105 MenuCard Call Forwarding 108 MenuCard Messages 111 MenuCard Phone Settings 113 MenuCard Protecti...

Page 7: ...all Numbers Destinations 128 Programming Functions Features 129 Stacking or Linking Functions 131 Status Key 134 Busy Keys 135 Busy Key Call Number 135 Busy Key Device 136 Appendix 138 CE Symbol 138 Declaration of Conformity 138 Notes on Disposal 138 MenuCards in the Idle State 140 Index 141 ...

Page 8: ...6 ...

Page 9: ...phones Aastra 6773ip OpenPhone 73 IP and Aastra 6775ip OpenPhone 75 IP These telephones have the same functionality as the standard system telephones All of the functions described in this guide are also available for the IP telephones The chapter VoIP Telephones starting on page 89 contains a short summary of the information necessary for the IP system telephone user You can activate the features...

Page 10: ...re only available to you if you have the appropriate authorisation This will be set up by your system administrator when configuring the communications system If you are unable to use a particular feature or have any questions consult your system administrator Using Your Telephone Safety Precautions The CE symbol on the product confirms that it meets the European guidelines on user safety and elec...

Page 11: ...ork LAN Make sure that no one can trip over the telephone cables Installation Site Do not install the telephone or its accessories near water moisture or in damp locations near sources of heat or in direct sunlight in unventilated rooms near devices that generate strong magnetic fields electrical devices fluorescent lamps computers radios or television sets in dusty places or places subjected to v...

Page 12: ...sh them back in b The pedestals lock into place in the notches There are four positions of inclination possible on the Aastra 6773 OpenPhone 73 and on the Aastra 6775 OpenPhone 75 see A B C and D depending upon the direction in which the pedestals have been attached Inclination position Degree of inclination A 30 B 26 5 C 23 D 21 a b a b A B C D Aastra 6771 OpenPhone 71 Aastra 6773 Aastra 6775 Ope...

Page 13: ... wall drill two holes at 119 mm distance apart Insert 6 mm screws in the holes Make sure their heads protrude 2 5 to 3 mm from the wall and mount the telephone onto the screws Key Assignments Some of the keys have dual functionality depending on whether you long or short press the key The MenuCards described below are windows that are displayed to enable you to set features and functions For more ...

Page 14: ...71 ABC C ESC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R i Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad Aastra 6771 ...

Page 15: ...73 ESC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad Aastra 6773 ...

Page 16: ... the available letters and special characters For more information refer to the section entitled Entering Text on page 28 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i ESC OK Trunk key Call key 1 Programmable keys Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key D...

Page 17: ...other tel ephones as well Calls will then be signalled to other telephones simultaneously The LED of the key indicates the current status see also the chapter Signalling on the Call Keys starting on page 46 For the System Administrator Setting the Trunk Keys of the System Telephones The internal call number for a system telephone is configured in the Configurator Telephony Ports Upn menu or for IP...

Page 18: ...nistrator Configuring the Keys of a System Telephone The keys of the system telephones can be programmed in the Configurator Telephony Devices System phones menu In the Configurator Telephony Groups menu you can set up teams and pro gramme team functions for the system telephones of the team members In the Team Functions chapter of the Mounting and Commissioning with an Aastra 800 Installing and C...

Page 19: ...t digit of an entered call number or list entries in the menu for example an entry in the call list will be deleted Long key press A complete entry or an entire list for example the call list will be deleted Info Key i Indicates incoming calls LED flashes quickly the bell is shown in the display receiving incoming messages and current telephone settings Short key press Displays a MenuCard with rec...

Page 20: ...itched on to switch on a headset see page 114 calls can be accepted and calls can be ended by pressing this key The LED of the key is illuminated when a call is made via the headset Situation By pressing the key You receive a call You accept the call without picking up the handset hands free mode the LED is illuminated You have dialled a call number block dialling automatic dialling The call numbe...

Page 21: ...set It adjusts the volume of the headphones of a headset the volume of the micro phone can be adjusted over the Phone settings MenuCard see page 114 It adjusts the volume of the ringer tone during a call It sets the contrast of the display when the telephone is in the idle state It switches features on off quickly It changes the volume of the ringer tone and the melody in the Phone settings MenuCa...

Page 22: ... according to the time group then it is possible that the interface lock of your telephone will be can celled Please consult your system administrator if you have any questions about your authorisations For the System Administrator Locking the Keys on the System Telephone Administer authorisation of which keys are functional on the system telephone and which keys are locked over the Configurator U...

Page 23: ...programmed as a trunk key see also Trunk Key Call Key 1 starting on page 15 the text on this key can also be changed The key labelling also appears in the display on the key extension Aastra M676 KeyExtension 75D Labelling a Key The keys can also be labelled in the Configurator of the Web console in the Telephony Devices System phones menu If the key labelling is changed in the above mentioned man...

Page 24: ...ne 75 also the second line of the display shows additional current information When the telephone is idle you can see the user s name as assigned to the device in the Configurator of the Web console by the system administrator and the time the Aastra 6775 OpenPhone 75 also displays the day of the week and the date For the system telephones Aastra 6771 OpenPhone 71 Aastra 6773 OpenPhone 73 the syst...

Page 25: ... enquiry call you dialled On the Aastra 6775 OpenPhone 75 the second info line is used to display connection information also you can for example view the capacity status of a call queue If there is an entry in the phone book for the called subscriber see also page 122 name and call number are displayed alternately in the calling state Key Lines The display next to the keys is assigned to them on ...

Page 26: ...programmed programmed name Key lines on the Aastra 6773 OpenPhone 73 4 Call key during call state call number if transmitted or the name of the caller if listed in the telephone book 5 Feature key programmed name of feature with status display 6 Destination key with name programmed If no name was programmed the display shows the programmed call number instead of the name ESC OK 11 30 Secretary Pet...

Page 27: ...s below it contain all the selectable features or lists of names and call numbers A MenuCard covers some of the key lines but it is still possible to execute all the func tions features assigned to the keys e g accepting a call on a call key Invoking MenuCards and Selecting Items from the List Use the keys described in the section entitled Key Assignments starting on page 11 to invoke a MenuCard s...

Page 28: ...ect items in and or scroll through the MenuCard lists If the list is longer than the dis play window you will see an arrow at the bottom of the window indicating there are additional items When the first entry in a menu is selected and you press the up arrow key you go to the last entry of this menu When the last entry in a menu is selected and you press the down arrow key you go to the last entry...

Page 29: ... activated and a sign that it is deactivated The plus minus key lets you toggle between the on off states while the OK key moves you to the next item in the setting window Entering Deleting Digits Display Aastra 6773 OpenPhone 73 Escape key short press e This cancels your selection entry without making any changes and takes you back to the next highest branch of the menu tree Escape key long press...

Page 30: ...s made to the immediate left of the cursor position A short press of the C key Cdeletes individual digits whereas a long press deletes the complete entry Deleting Lists In displayed lists e g the call list you delete individual items from the list with a short press of the C key C Long pressing the C key C deletes the entire list but only after the query Are you sure Press O to delete the list Ent...

Page 31: ...mati cally at the end of each line You can move the cursor by using the plus minus key A short press of the C key Cdeletes individual digits characters in front of the cursor whereas long pressing the key deletes the complete entry Automatic Exit MenuCards close automatically under the following conditions An open menu is automatically closed after 60 seconds if you do not make any additional entr...

Page 32: ... extensions of the model Aastra M671 KeyExtension 73P or three key extensions of the model Aastra M676 KeyExtension 75D A combination of these key extensions is however not possible The following equipment combinations are possible key extension with the features connectable to a system telephone Aastra M671 KeyExtension 73P 36 keys with LED indicator Labelling on label strips Aastra 6773 OpenPhon...

Page 33: ...as programmed keys as described in this user guide see the following sections Programming Call Numbers Destinations starting on page 128 Programming Functions Features starting on page 129 Programming the Call Keys starting on page 96 Choosing a Key Level Keys can be programmed on three levels with a key extension Aastra M676 KeyExtension 75D There are a total of 60 storage locations available on ...

Page 34: ...ff at the telephone see also page 114 in the chapter entitled MenuCard Phone Settings If the headset is switched on you can accept or end a call by pressing the headset key K on the system telephone which switches off the microphone and handset on the telephone If the headset is switched off the headset key operating function on the system telephone is not oper ational Note If a cordless DHSG head...

Page 35: ...y L press the hands free open listening key Hands free open lis tening is switched on LED of the key L flashes You have entered a call number block dialling automatic dialling K Press the headset key The call number is dialled LED of the key Kis illuminated or g Press the call key and when necessary L press the hands free open listening key Hands free open lis tening is switched on LED of the key ...

Page 36: ...e headset key Listening in over the headset is now activated LED of the key K flashes End listening in K Press the headset key LED of the key K is off You are telephoning over the headset and want to let a second person listen in on the call H Pick up the handset The second person listens in on the call over the handset LED of the key K is illuminated End listening in h Replace the handset LED of ...

Page 37: ... listening in K Press the headset key LED of the key K is off End open listening L Press the hands free open listening key LED of the key Lis off You are telephoning over the headset hands free open listeningisswitched on LED of the key L flashes You want to switch of the headset K Press the headset key long key press The headset is switched off LED of the key L flashes LED of the key Kis off or L...

Page 38: ...n on this and a list of headsets which meet these require ments please refer to our website at http www aastra de or http www aastra com You can also contact a headset manufacturer of your own choice of course You are telephoning over the headset a second person listens in on the call over the handset You want to end the call K Press the headset key short key press The connection is ended LED of t...

Page 39: ...ia which you can call or may be called On the display this key is labelled with the internal call number under which internal callers can reach you The internal call number is allocated to an external call number under which you may be reached by external callers Alternatively the call key may have a text label The system administrator may have set this up when the system was con figured When you ...

Page 40: ... for you because you are a member of a team you should read the chapter Managing Calls in a Team starting on page 92 It contains information on how to use the team functions set up for you on your telephone You conduct the following telephone call in the hands free mode The loudspeaker is turned on you speak via the micro phone in the handset while the handset remains placed in the telephone cradl...

Page 41: ...ng with Manual Line Seizure External with Dialling Code Calling with Automatic Line Seizure External without Dialling Code Note Failure to obtain an external connection may be due to the system configuration You either do not have the authorisation to dial external numbers or the desired ex ternal number is blocked Calling external parties H Z Enter external line seizure code digit e g 0 and dial ...

Page 42: ...he call numbers you have most recently dialled are stored in the redial list To redial one of these call numbers you have the following options Receiving Calls When you receive a call the LED next to the call key flashes The symbol appears in the display The number of the person calling is shown if the number is transmitted If the telephone book of the OpenCom 100 Aastra 800 has an entry for this ...

Page 43: ... i is flashing To return a call Accepting a call HG Pick up handset conduct call If you are already telephoning and receive another call G g Press the call key The first caller will be placed on hold You may now speak with the second caller To terminate the second call T Press the disconnect key g Press the call key where the first call is being held G Now you may speak with the first caller again...

Page 44: ... number missing setting Querying Toggling Transferring Querying and Toggling During one call you may make another call e g to obtain information M Press MenuCard key long press O Press the OK key Calls is selected O Press the OK key 1 Call lists is selected O Press the OK key 1 Missed calls is selected or P O Use the arrow key to select 2 Accepted calls and press the OK key P Select the entry usin...

Page 45: ...re talking to before is put on hold Z Dial the internal call number If the internal subscriber answers G h Inform them that you are transferring a call and replace the handset in the telephone cradle If the internal subscriber does not answer h replace the handset in the telephone cradle The internal subscriber will be called If he she answers he she will be able to speak with the caller on hold I...

Page 46: ...last The connection is estab lished via the OpenCom 100 Aastra 800 and occupies two call channels ISDN user channels For the System Administrator System Settings for Transferring Calls You can define the length of time after which a user trying to transfer a call is called back in the Configurator menu Telephony Extended Timer Setting Timeout on diversion to operator External call transfer authori...

Page 47: ...ss the hands free open listening key By switching on the loudspeaker you may continue your call in hands free mode L h Keeping the hands free open listening key depressed replace the handset in the telephone cradle Then release the hands free open listening key G To adjust volume during a call use the plus minus key for handset volume or if you re using a headset for headset volume or if you have ...

Page 48: ... stored in the OpenCom 100 Aastra 800 The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234 At the same time telephone 1 can also be reached on the number 4701 1678 Signalling on the Call Keys Call key is the general term for all keys of yo...

Page 49: ...e callers then hear the busy tone The period of time until an external call is released is set by the network operator In Germany this is usually two minutes and in other European countries usually three minutes Your telephone can have a call waiting queue even if it belongs to a subscriber group where it simultaneously affects call forwarding If several call numbers are configured for your teleph...

Page 50: ...u entered is dialled You accept the call The Prefer incoming connections option determines which of these operations is carried out The system administrator configures this option in the web configurator in the Telephony Settings menu Block Dialling Automatic Dialling If you activate the menu item 5 En bloc dialling in the MenuCard Phone settings you can enter all call numbers and correct or add d...

Page 51: ...uCard Connections the menu entry 2 Dial 0 Remote dialling please refer to page 118 also The saved call number will be dialled automatically when you press the headset key within 30 seconds After 30 seconds the dialout will be deactivated automatically This feature can be used on all devices for which the system administrator has con figured a device ID This means that you can also save a dialout f...

Page 52: ...MenuCard Phone Settings starting on page 113 Adjusting the Volume with the Plus Minus Key Use the plus minus key to adjust the volume of the loudspeaker in hands free open listening mode the volume of the handset during a call via the handset the volume of the headphone during a call via a headset or the volume of the ringer tone when you receive a call When the telephone is in its idle state agai...

Page 53: ...ndset The call number will now be dialled automatically O Alternative If you do not pick up the handset and then press the OK key you can execute the following functions Dial Press the OK key or pick up the handset The phone number will be dialled Phone book You can add the entry to a telephone book 1 New entry or to an existing entry 2 Add Please see Add Phone Numbers to Telephone Book from Lists...

Page 54: ...locked Unblocked Call Numbers Your telephone can be blocked from dialling all or selected external numbers Emer gency numbers can be entered in a special list irrespective of your trunk line access rights and so always be dialled Consult your system administrator for details For the System Administrator Blocked and unblocked call numbers are managed in the Configurator menu Telephony Lists Telepho...

Page 55: ...ad protocol before dialling and enter the code digits spec ified by the network operator These are transmitted directly to the exchange and evaluated there You usually get an announcement as an acknowledgement Consult your system administrator if you have questions concerning this function Switching to Keypad Dialling Note In the call state keypad dialling is automatically active Once the called s...

Page 56: ...ion of Call Numbers With ISDN there are different features which allow or prevent the transmission of external call numbers between subscribers CLIP Feature CLIP is an abbreviation for Calling Line Identification Presentation The caller s call number if transmitted is displayed by means of the corresponding call key If this number is also stored in your telephone book the caller s name is displaye...

Page 57: ...k provider transmits this information with the connection If the caller s number is listed in the OpenCom 100 Aastra 800 telephone book this local entry is displayed in preference CLIR Feature CLIR is an abbreviation for Calling Line Identification Restriction Before dialling a call number you can decide from case to case if you wish to prevent your call number from being displayed to the called s...

Page 58: ... O Pick up Accepts a call for another telephone in your pick up group Pick up select Accepts a call for any other telephone To do this enter the call number of the other telephone If the other telephone is already in the call state e g an answering machine is in announcement mode you pick up the call The sub M When your telephone is in the idle or the connection state a short press of the MenuCard...

Page 59: ...he device ID you can initiate an announcement to a single system terminal The microphone is activated on the terminal called and the person you are calling can immediately answer your announcement The intercom function cannot be used for announcements to a group of terminals Charges For each trunk key you can view the charges for the last call as well as the total charges Door opener This activate...

Page 60: ...rnal destinations but not to call forwarding MSN Your system administrator configures this code digit for all subscribers on the OpenCom 100 Aastra 800 system and will tell you what value is currently valid If your telephone is set to automatic line seizure all call keys on your telephone seize an external line and you can dial external numbers straight away In order to reach internal subscribers ...

Page 61: ...s the headset key headset operation requires that the headset is switched on see page 114 Z Dial the external call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 114 Z Dial the line seizure code digit presetting 0 and then the external call nu...

Page 62: ...and or K Press the headset key headset operation requires that the headset is switched on see page 114 Press the star key twice Z Dial the internal call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 114 Z Dial the internal call number ...

Page 63: ...inistrator configures these routes in the OpenCom 100 Aastra 800 and specifies how each route is seized To manually seize a specific route for a call you dial the routing code before dialling the internal or external call number Making calls via specific routes enables you to contact sub scribers in the branches of a large company network for example You can also use a manually entered routing cod...

Page 64: ...ay is constantly refreshed If the Route state function is programmed and you press this programmed key briefly the routing code will be dialled accordingly e g 0 If all lines in the bundle or the route are busy the LED on the programmed feature key is illuminated Ending Calls To end a call If the person you are speaking to ends the call while you are in hands free mode the busy tone for your telep...

Page 65: ...ction the connection to the caller is terminated when the called subscriber puts down the handset Parked calls are recorded in a list on the system terminal The system offers the next available parking spot 0 9 or Users can accept the calls from the list in whichever order they wish enabling them to unpark specific calls as required Until his call is unparked the caller will hear music on hold pro...

Page 66: ...e a call on hold this call may be picked up by another member of your team see also the section Holding and Trans ferring Calls with a Feature Key starting on page 95 Door opener This activates the door opener Notes You can note a call number during a call Under Dest enter the number and a Text if required and Save the number Later you can then call the number with Dial Intercept The call numbers ...

Page 67: ...0 s OpenCount Aastra Count web application MenuCard Busy M Briefly press the MenuCard key then select the following from the Busy MenuCard Callback You leave your call back request with a busy internal subscriber not pos sible for hunt group numbers Pick up select You accept a call for any other telephone To do this enter the number of that telephone If the other telephone is already in the call s...

Page 68: ...s can be configured to which no telephone and no subscriber are assigned virtual numbers The system administrator can forward a virtual number to another internal number the number of your telephone for example A forwarded call is signalled on the corresponding call key of your telephone For informational purposes the virtual number to which the call was originally made is shown The system adminis...

Page 69: ... headset it can be useful to be able to accept subsequent calls automatically On your system telephone you set the delay after which calls are automatically con nected in the 5 Auto call Answer sub menu of the Calls MenuCard Calls During a Conversation On the Same Call Key H Lift the handset or g Press the call key to which the call is being signalled hands free mode G You are speaking on the tele...

Page 70: ... waiting call but deflect it to another subscriber after entering this subscriber s call number as the destination Dest You can only use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations G You are conducting a call hear a notification tone default and see the call on the display g Press the flashing call key This puts your first ca...

Page 71: ...rnal and or external destinations Door opener This activates the door opener Voicebox Queries There are various ways of listening to the messages in your voicebox via OpenVoice Aastra Voice from a telephone whose number is not assigned to your voicebox by calling the voicebox directly from a telephone whose number is assigned to your voicebox by means of the additional menu 9 Applications in the M...

Page 72: ...l call number for manually seized trunk calls with the line seizure code digit e g 0 see page 58 or g Press another call key to place an enquiry call with a team member The original call is put on hold while you are consulting with the third person g To toggle i e switch backwards and forwards between the two calls press the key of the held subscriber the LED of this call key flashes and the arrow...

Page 73: ...ng an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscr on hold Note When you call an external number and then transfer this person to another external party you will bear the costs for the call between these two external callers You have no way of influencing how long the transferred call will last The connec...

Page 74: ...nversation starting on page 63 The system offers the next available parking spot 0 9 or Confirm with the key O Door opener This activates the door opener Internal External Three Party Conference You have dialled an internal or external enquiry call see the section entitled Enquiry Toggling by means of the R Key or Another Call Key starting on page 70 Note Interconnecting the two conference subscri...

Page 75: ...m the conference Transfer This removes you from the conference while the two other subscribers remain connected End conference This ends the conference Toggle This breaks up the conference and you can now switch between the sub scribers Door opener This activates the door opener g Press this subscriber s call key You are now speaking with this subscriber while the other subscriber is on hold Now y...

Page 76: ...default setting is five seconds after you have lifted the handset If you begin dialling a call number within the spec ified period the baby call is cancelled The baby call can also be triggered by pressing the hands free open listening key L a call key g or the headset key K requirement the headset has to be turned on see page 114 Your system administrator configures the baby call period from 0 to...

Page 77: ... made to all called sub scribers If one of these subscribers replies to the announcement by accepting the call the announcement call to the other system terminals is terminated If a subscriber being called has activated announcement protection or intercom pro tection announcements to that subscriber s call number will not be carried out Making an Announcement without Intercom Making an Announcemen...

Page 78: ...tercom That function requires that your user group has to have Announcement accept authorisation granted by your system administrator H L To respond lift the handset or press the hands free open lis tening key or K Press the headset key requirement for headset operation headset must be activated see page 114 or M Briefly press the MenuCard key P Select Accept in the MenuCard Announcement for an an...

Page 79: ... or T g You can also reject the announcement by pressing the dis connect key or a feature key on which you have programmed the Reject function or L K You can also reject an announcement call with Announcement with intercom by pressing the hands free open listening key or if you are using a headset press the headset key requirement for headset operation headset must be activated see page 114 H When...

Page 80: ...ications system you can also forward your calls to a voicebox configured for you Selective Call Forwarding Further the system administrator can programme call forwarding where the call number of the caller is analysed SCF Selective Call Forwarding Potentially this could be the reason why specific calls do not reach you If you have any questions concerning this functionality please consult your sys...

Page 81: ...mber of the first user in the chain The number dis played is also saved to the caller list for missed calls The system prevents call forwarding chains from forming a loop e g when the call forwarding destination refers back to the call forwarding source When the system detects a call forwarding loop no further call forwarding is carried out This can mean that despite call forwarding being programm...

Page 82: ...o be connected to other devices Consult your system administrator for further details H Lift the handset M Press the MenuCard key P To open the door select the Door opener menu item in the MenuCard displayed G If the doorbell signal is triggered during a call you will hear the call waiting tone g Press the call key to which the door call is being signalled This puts your first call on hold and con...

Page 83: ...ndset Signal During a Call GIf the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section Opening the Door During a Call starting on page 80 Door Call Forwarding You can forward calls signalled from the doorbell to another internal or external call number a so called pharmacy line This is done through the Call forwar...

Page 84: ...n managing the telephone book refer to the section entitled Men uCard Phone Book starting on page 122 MenuCard Phone book The entries in the phone books of the communication system can be saved within the system itself or in an external address directory LDAP server configured by the system administrator A combination of these storage locations is also possible The storage locations of phone book ...

Page 85: ...add phone numbers saved in your call list or your redial list to a telephone book see MenuCard Calls starting on page 105 and Redialling starting on page 51 You can also add the other party s phone number to the telephone book during the call see MenuCard Conversation starting on page 63 Select the Phone Book menu item 1 New entry You can add the phone number to a telephone book 2 Add You can add ...

Page 86: ...can add to the telephone book entry by entering further phone numbers P O If you add the entry to the central telephone book you can assign a speed dialling number Select Abbrev no and press the OK key The system will offer a speed dialling number You can accept this number or enter another one which is not in use P O If the newly entered phone number is to be dialled automati cally whenever you c...

Page 87: ...the desired telephone book and press the OK key P O In the relevant telephone book select the entry you would like to add to please also refer to the explanations under Look up name in the section MenuCard Phone book starting on page 82 P O Office Mobile Private Define the kind of phone number the list entry should be saved as Confirm your selection with the OK key Z O Add more information to the ...

Page 88: ...ways saved along with your user interface and placed in the communications system database Which System Telephones Can I Use This function is supported on the standard system telephones Aastra 6771 6773 6775 OpenPhone 71 73 75 as well as the IP system telephones Aastra 6773ip OpenPhone 73 IP Aastra 6775ip OpenPhone 75 IP please refer to the chapter VoIP Telephones starting on page 89 also The user...

Page 89: ... the Aastra 6771 OpenPhone 71 Z P Under No enter your internal call number and under PIN enter your user PIN If necessary the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface and use or alter your telephone settings If you have not yet received a user PIN skip this entry with the arrow key If multiple user interfaces are saved to yo...

Page 90: ...an log in to any available system telephone via this programme You can configure the OpenCTI 50 Aastra CTI 800 so that when you launch the programme you are automatically logged in to a system telephone This programme also offers logging out of a system telephone For more details please refer to the online help of the OpenCTI 50 Aastra CTI 800 For the System Administrator The Hot Desking function ...

Page 91: ...m telephones see also the chapter Key Extensions starting on page 30 If your system administrator has configured an IP system telephone for you the fol lowing information will be of interest to you During some connections you may experience short breaks or hear an echo This depends on the transmission quality of the line and is not due to your telephone functioning improperly If your telephone is ...

Page 92: ...rk cable to connect the telephone to the PC one end of which is inserted into the PC port of the telephone A second network cable is inserted into the LAN port of the telephone the other end of which goes into the network port The power supply of the telephone and the connected key extensions is provided by the network feed Power over Ethernet If your company network does not supply Power over Eth...

Page 93: ...d information on VoIP and how to commission and configure IP system telephones Please note For feeds to IP system telephones Power over Ethernet func tion in accordance with IEEE 802 3af class 3 standard is re quired Note Use a shielded CAT 5 Ethernet cable STP cable Shielded Twisted Pair cable to connect an IP system telephone to a Local Area Network LAN ...

Page 94: ...re used please refer to the chapter entitled Team Functions in the Mounting and Commissioning with an Aastra 800 Installing and Commissioning guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 22 for information on the call keys refer to the chapter entitled Key Assignments starting on page 11 Managing Calls in a Team In a team co...

Page 95: ...ss the hands free open listening key or the headset key prerequisite the headset is switched on see page 114 You can make internal and external calls g If you have programmed several trunk keys on your system tele phone you can seize them separately g To call another team member simply press their team key g Via direct call keys you can call team members even if they have programmed a substitute H...

Page 96: ...team key starting on page 98 Using Direct call Keys g Via direct call keys you can only make calls to team and trunk keys pro grammed with the same call number No calls are signalled to direct call keys Enquiry Toggling and Transferring For information on how to use these functions please also refer to the chapter entitled Enquiry Toggling Transfer and Conference starting on page 70 Within a team ...

Page 97: ...e handset on the hook The call on hold is now transferred to the other team member G You are speaking via a call key e g the trunk key with the call number 11 g h Press the Hold feature key to put the call on hold Put the handset on the hook On the team telephones with the call number 11 programmed on a trunk key or a team key the LED for the programmed key flashes The display indicates that a cal...

Page 98: ... Aastra 800 MenuCard Prog call key Trunk Key g Long press the trunk key then select 1 Modify text You will see the text currently assigned to the key This text is displayed on the display of your telephone To change the text press O Delete the existing text with the C key and enter new text if required Press O and confirm this with Save If you delete the text only the key s call number will be dis...

Page 99: ...activated this trunk key will only indicate calls by means of a visual signal even if they are made from a direct call key 6 Ring tone You can set the Volume and Melody for different types of incoming calls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each trunk key Proceed as described in the section 2 Ring Tone on page 113 7 Charges For each trunk key you can view the charges for...

Page 100: ...alls by means of a visual signal even if they are made from a direct call key 4 Ring tone You can set the Volume and Melody for different types of incoming calls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each team key Proceed as described in the section 2 Ring Tone on page 113 5 Call wait prot While you are making a call other calls for the call number of this team key are not s...

Page 101: ...bed below to function All the owners of voiceboxes can also call their voiceboxes from external telephones if they are authorised to do so They can remotely access and edit their messages as well as modify the central settings of their voiceboxes Remote Controlled Dialling Call Through Without Internal Number Assignment With Internal Number Assignment Z Enter the reserved call number Z Enter the s...

Page 102: ... which the dialling is to be performed In the case of remote controlled dialling there is no check on authorisation Least Cost Routing LCR is used with remote dialling provided the system adminis trator has correspondingly configured LCR and its application in the OpenCom 100 Aastra 800 Ask your administrator for the configuration applicable to you Remote Programmable Call Forwarding Configuring t...

Page 103: ...function in the Configurator Telephony Settings menu The external call is subsequently ended Note The procedure is aborted if there is a pause of longer than 60 seconds between the entry of two digits With this duration remote controlled functions using GSM cell phones can also be realised Remote Programmable Voicebox Configuration and Query If the system administrator has configured remote query ...

Page 104: ...he add on guide OpenVoice 200 resp Aastra Voice 800 Setting up an Internet Connection from Remote ISP Trigger Call If the communications system is connected to the Internet via a dialup connection a user can initiate from external that the system establishes an Internet connection ISP Trigger call The system is then reachable via the Internet and enables to set up a con nection for a VPN connectio...

Page 105: ...atures can be set by entering code digits Code digits are entered using the or keys in combination a specific string of code digits Code digit input is intended primarily for analogue telephones in your system The code digits can also be used on your system telephones These are described in the OpenCom 100 Aastra 800 Operation on Standard Terminals user guide supplied with the system You can also ...

Page 106: ...this menu group you can adjust the telephone s settings to suit your personal requirements e g volume ring tone settings and display contrast 5 Protection Here you can activate call protection or the telephone lock among other things 6 Connections This menu group provides you with all the features that can affect a call Depending on the particular state these features are also displayed in the Men...

Page 107: ...l indicates calls which were forwarded to you When you receive an external call where the caller indicates a different number than the one actually being transmitted your display will show a next to the call number If the indicated call number is saved as a phone book entry as usual the name will be shown along with a question mark Note Display of the can be deactivated by the system administrator...

Page 108: ...dset P O Select an entry call number or name and press the OK key A You can open the telephone book by pressing the ABC key while the handset is on the hook see below for further explanation O If you press the OK key while the handset is on the hook you can then perform the following actions Dial Call the caller back Press the OK key or pick up the handset Phone book To add an entry to the telepho...

Page 109: ...ou can view the charges for the last call as well as the total charges 3 Remote charges You can view the charges of other OpenCom 100 Aastra 800 users by entering the other user s internal number or by selecting a number from the telephone book Note This function requires that the system administrator has assigned Costs authorisa tion to your user group 4 Hunt group If hunt group numbers are confi...

Page 110: ...y If there are multiple trunk keys configured on your telephone you can configure that as soon as one of the trunk keys is occupied your device is considered busy Any further callers hear the busy signal You can activate this function with On or deactivate it with Off A appears to designate the function is activated MenuCard Call Forwarding M P Select 2 Call forwarding followed by 1 Call diversion...

Page 111: ...ding to forward incoming external calls to external destinations for each MSN Select the MSN one of the call numbers supplied for the multi terminal access that you want to forward Several MSNs can be grouped together this is con figured by your system administrator and forwarded to a common destination number Selecting the All menu item lets you forward all configured MSNs to the same destination...

Page 112: ...the chapter entitled Manual or Automatic Line Seizure starting on page 58 You can activate the forwarding function with On and deactivate it with Off How many door bells are available and which names they are listed under in the menu depends on the type of entrance intercom you have Consult your system administrator if you have questions about the configuration of the door bells 5 Remote divert Th...

Page 113: ... seconds on the system terminal s display 1 Received mail A list of senders of messages is displayed Show Select an entry and press O You will see the message s Subject text sender and date Forward Select an entry You can now edit the text of the message Press O Enter the internal number of the user you want to forward the message to or select a number from the telephone book Press O to confirm th...

Page 114: ...er of an internal call provided that the caller s telephone is a system terminal There are pre defined message texts available for this Select the desired text and press O If no message is to be displayed select the Available text You can also write your own message text maximum length 23 characters Select the menu item Text enter your text and press O The text is now saved and selected in the lis...

Page 115: ... different volumes and melodies to distinguish between four different types of incoming call 1 External calls 2 Internal calls 3 VIP call 4 Door call You can use the 1 Volume and 2 Melody individually for each type of call Select a setting using the keys Note In the Configurator of the Web console the Dialling tones as cadences setting can be used to specify whether melodies are to be played in fu...

Page 116: ...x different levels using the menu items 2 Receiver vol and 3 Sender vol Use the plus minus key to adjust the volume or enter a number between 0 5 8 Display Select 1 Contrast or 2 Language Contrast lets you adjust the contrast levels of the display using the keys or by entering a number from 0 9 Language enables you to directly select the display language from the list of available languages If you...

Page 117: ...mber is configured on the trunk or team keys of other tele phones call protection is not automatically activated on those telephones 2 Announcement pro Announcement protection Switching on On or switching off Off announcement protection for your device When announcement protection is activated no announcements can be made to your telephone see also page 74 When there are multiple trunk keys config...

Page 118: ...lephone you can switch call waiting protection for each of these keys on or off To do so select the desired key from the displayed list and press O If call waiting protection should apply to all configured trunk keys select the Device menu entry and press O You can switch call waiting protection on or off using the plus minus key Note Call waiting protection is only activated on the telephone on w...

Page 119: ...ther terminal is already in the call state e g an answering machine is in announcement mode you pick up the call The person for whom you pick up the call must belong to a user group for which Call seizure authorisation is activated otherwise the Pick up selective function can not be used If the person called is a member of a user group for which pick up protection is active you can not pick up cal...

Page 120: ...the caller for the sub sequent conversation This menu item functions independently of the system set tings 7 Transmit number Your call number is transmitted to the caller for the subse quent external or internal conversation This menu item functions independently of the system settings 8 LCR off Switches off LCR 9 Booking number You can use a booking number to record the call data from a telephone...

Page 121: ...n press the function key You can of course enter other destination call numbers To do so first press the function key and then enter the desired call number under Dest Select 3 Not available followed by 1 Callback This leaves a call back request with another subscriber whose line is busy to call you back not possible with hunt group numbers 2 VIP call Your call is acoustically signalled even if th...

Page 122: ...nternet simultane ously 2 Allowed This allows Internet connections to be made using OpenCom 100 Aastra 800 Activate this function by pressing O 3 Prohibited This prohibits Internet connections from being made using OpenCom 100 Aastra 800 Activate this function by pressing O 6 Switch auth Switch authorisation You switch another terminal to a user group defined by the system administrator Switching ...

Page 123: ...ther features are possibly available e g for charging and recording connection data of private calls Please contact your system administrator for information on the designated appli cation area for PIN dialling First you enter your internal call number under No and then your user PIN under PIN Then you can dial the desired call number Note PIN dialling can be done from any terminal which belongs t...

Page 124: ...the default number This number will always be called automatically if no other number is selected before making a call An entry in your company telephone book is created in exactly the same way as an entry in your personal telephone book It can then be used by all employees in your company You can also assign speed dialling numbers to each call number in the central tele phone book Abbrev no The s...

Page 125: ... can exit entering speed dialling numbers by selecting the Ok menu item in the Abbrev no MenuCard P O Afterwards select Default and press the OK key to confirm In the MenuCard Default select the Office Mobile or Private call number as the default number and press the OK key to confirm P O For each call number of a telephone book entry you can specify whether your call number should be automaticall...

Page 126: ...r guide for further information 3 Server menu Your communications system can also be extended via third party programmes It is possible to use individual functions of these programmes with your system telephone The 3 Server menu menu entry will be offered to you in this case For further information please consult the respective programme documentation P O In the Phone book MenuCard select menu ite...

Page 127: ...c time control The configured time groups then change automatically according to the timetable configured by the system administrator This setting remains active until one of the available time groups is set manually The system administrator can configure up to ten time groups The time groups are either numbered default setting or named by the system administrator You can select a specific time gr...

Page 128: ... group Phone settings 8 Active features See the following MenuCard MenuCard Active Features This MenuCard gives you an overview of the active features that restrict your availa bility The same menu items are also in the Main menu You can deactivate features directly thereby removing them from this MenuCard The LED on the info key lights up to identify active features Long press the info key ito di...

Page 129: ...s which you can individually configure with call numbers destinations or functions You will find an overview of which keys on your telephone these are in the section on Programmable Keys starting on page 15 You can also connect up to three extra key extensions to your system tele phone exception not to Aastra 6771 OpenPhone 71 which provides you with addi tional freely programmable keys see the ch...

Page 130: ...rnal line seizure is manual If external line seizure is automatic first press the star key twice Please see the section on Manual or Automatic Line Seizure starting on page 58 for a more detailed explanation of automatic and manual line seizure You can also save a call number that has been saved in the phone book to a destination key The first and last name of the phone book entry will automatical...

Page 131: ...ED lights up If the programmed function conflicts with your terminal s current settings a menu will open when you press the relevant feature key You can use this menu to activate or deactivate the function again The following examples will help to explain this Example 1 Forwarding MSN Groups If you have assigned an MSN group to a feature key the LED lights up if all MSNs in the group are forwarded...

Page 132: ...u opens in which you can activate or deac tivate the function The call waiting protection for the single key is then deleted and will have to be reprogrammed if required With the On menu item you turn on call waiting protection for all call keys With the Off menu item you turn off call waiting protection for all keys Programming a Function onto a Key You can also combine multiple functions on a si...

Page 133: ... on a single feature key You can programme more functions in a link than you can on a single feature key A concrete setting for a function can be saved in a link e g on off for call protection or a concrete display language This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single feature key Destination numbers can not be saved i...

Page 134: ...ammed as a Link as follows g Long press the programmable key then P O select Stack or Link features and press the OK key Z O Select Text to label the key If you do not enter a text the key will be labelled with the default text either Stack or Link Press the OK key P O Select Add and make a selection from the MenuCard shown Features to programme a feature key see Programming Functions Features sta...

Page 135: ...k You can change or delete individual entries in a stack or a link without deleting all the programming on the key Deleting a Programmed Feature Key Stack Link g Long press the programmed key then P O select the desired entry To change the entry press the OK key P Z Select another function or change the programmed call number for a destination key To delete the entry press the C key O Press the OK...

Page 136: ...g Long press the programmable key then P O select Status key and press the OK key P Z O Select the Key ID item from the Status key MenuCard Enter the number 0 9 to be used for operating the programme function For information in this regard please refer to the respective programme documentation Then press the OK key Z O Select Text to label the key If you do not enter a text the key will be labelle...

Page 137: ...trator Busy keys can only be configured and labelled in the OpenCom 100 Aastra 800 communications system Configurator in the Telephony Devices System phones menu For further information on busy keys please refer to the online help and in the Mounting and Commissioning for an Aastra 800 Installing and Commis sioning Busy Key Call Number Busy Display The busy status of a monitored call number is sig...

Page 138: ...usy key LED blinks when there is an incoming call To accept the call g H LED off Press the busy key and pick up the handset This means the call number called remains available The accepted call can be transferred to the originally called subscriber via the busy key g LED blinks Press the busy key The caller is held G h LED lights up If the subscriber answers announce transfer of the call and repla...

Page 139: ...Features and MenuCards 137 Note A Device busy key cannot be used to pick up or transfer accepted calls ...

Page 140: ...quipment containing substances damaging to the environment and human health the European Parliament and Council directives 2002 96 EC on waste electrical and electronic equipment WEEE and 2002 95 EC on the restriction of the use of certain hazardous substances in elec trical and electronic equipment RoHS have been transferred into national law in all EU member states The primary aim of the legisla...

Page 141: ... up for the return of waste electrical and electronic equipment Waste equipment can be handed in at these return centres free of charge To find out where these return centres are located please consult the information provided by the department of your local authority responsible for waste disposal Please note Electrical equipment does not belong in household waste Deposit it free of charge at a r...

Page 142: ...3 Divert MSN 4 Divert door 5 Remote divert 6 Follow me Call div 11 1 Missed calls 2 Accepted calls 3 Voicebox mess Call lists 21 1 Immediately 2 After delay 3 Busy Call div 42 1 External calls 2 Internal calls 3 VIP call 4 Door call Ring tone 44 1 Short messages 2 E Mail 3 Pick up 4 Voicebox Message ring tone 48 1 Contrast 2 Language Display 61 1 Pick up 2 Pick up select 3 Take 4 Unpark call Call ...

Page 143: ...ther users 110 For your telephone 108 MSN 109 to voicebox 78 Call key Signalling 46 Call key of the telephone 15 Call lists 105 Call number OpenVoice Aastra Voice 101 Restricting display of 57 Suppress 118 Transmitting display of 57 Call numbers Blocked 52 Unblocked 52 Call protection 17 97 98 126 Device phone 114 Call signalling 97 Call waiting Accepting 67 68 Deflecting 68 Rejecting 68 Call wait...

Page 144: ... display 50 E E Mail 111 En bloc dialling Switching on off 114 Enquiry 70 Enquiry key 19 Entrance Intercom Calling 81 Entrance intercom 81 Entrance Intercom Calls 81 ESC Key 19 F Fax Receiving 112 Feature keys 129 Linking 131 Stacking 131 Follow me 111 H Hands free mode 52 Hands free open listening key 18 Headset 32 89 114 Block Dialling and Headset Operation 49 Calling an external subscriber 59 C...

Page 145: ...t Hot Desking 116 M Main menu 57 Making calls External calls 59 Internal calls 60 Using destination keys 61 MenuCard Active features 126 Applications 124 Busy 65 Call 69 Call forwarding 108 Call waiting 68 Calls 105 Central settings 125 Conference 73 Connections 116 117 Conversation 63 Info 126 Main menu 103 Messages 111 Phone book 82 Phone settings 113 Prog call key 96 Prog team key 98 Protection...

Page 146: ...7 98 113 Key 113 S Safety precautions 8 Server menu 124 Speed dialling 83 Stack feature keys 131 Status key 134 Substitution 96 Switch authorisation 120 T Take 57 64 117 Team key lists 98 Tele secretary 66 Telephone book see Phone book Telephone lock 52 115 Telephone numbers External 46 Text Entering 28 Modifying 96 98 Three party conference 72 Time control 125 127 Toggling 27 70 72 73 119 Transfe...

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Page 148: ...Copyright 2011 www aastra com All rights reserved As of 30 09 2011 Subject to changes ...

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