Basic Functions
46
Calls with Booking Numbers
By means of a booking number you can record the call data of a connection to an
external subscriber and save them in the Aastra 800 / OpenCom 100 for further
evaluation. Booking numbers are useful, e.g. for calculating costs per client (fees
and times) in an office. Incoming calls can also be associated with a booking
number.
Notes on booking numbers
■
The system administrator defines the length of the entered booking number
during system configuration.
■
Entering a booking number during a call is possible only if the system
administrator has activated this function for your user group.
■
For external connections established by you it is relevant how system
administrator has configured the route you are using for the connection. One
thing the system administrator defines during configuration is whether a
booking number is entered via the menu during a call. He/she can, however,
also specify that booking numbers must be entered via code procedure. In that
case the booking number must be entered before the call is initiated and the
connection is established. It is entered after the routing code and before the
actual destination call number.
■
Calls made with booking numbers can be evaluated with the
OpenCount
Web
application of the Aastra 800 / OpenCom 100 communications system.
Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another internal
call number or – provided that you have the necessary user group authorisation –
to another external call number. Calls can be forwarded either immediately, after a
specified period of time or if the terminal is busy. You can configure more than one
call forwarding mode at the same time (
Immediately
,
After delay
or
Busy
). You
can, e.g. configure call forwarding
Immediately
for external calls to one call
number, and call forwarding
After delay
for internal calls to a different call
number. During configuration, the system administrator defines an interval in
seconds for
After
delay
call forwarding. You can replace this default with your
own individual value when programming
After delay
call forwarding. If more
than one forwarding mode has been activated,
Immediately
call forwarding is
always given priority.
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