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Aastra 470 System Manual Download Page 209

Operation and Maintenance

209

Aastra 470 as of R1.2

syd-0337/1.2 – R1.2 – 11.2011

Signalling an event message to an external signal destination

Fig. 84

Flowchart of the signalling of an event message to an external signal destination

Dialling

attempts

< 5/2

Dialling

attempts

< 5/2

Dialling

attempts

< 2

Status

ext. signal

dest,?

Event message

Call external

signal

destination

Delay 40 s

Alternative

external signal

destination

Output event

message

External signal

destination

unavailable

Status

ext. signal

dest,?

Wait 30 s

Wait 30 s

Y

Y

Y

N

Busy

Busy

Connection established

Connection established

N

N

Signalling

delayed up to

5/240 min.

Not available / blocked

Not available / blocked

haz1233aaena0

Summary of Contents for 470

Page 1: ...cument contains information on the expansion stages system capacity installation configuration run ning and maintenance of this Aastra communication systems as well as their technical data It is inten...

Page 2: ...applications 25 2 6 2 Application interfaces 27 2 6 2 1 Open Interfaces Platform 27 2 6 2 2 Message and alarm systems 28 2 6 2 3 CTI Computer Telephony Integration 29 2 6 2 4 ISDN interface 31 2 6 2...

Page 3: ...supplied 76 4 2 2 Location requirement 76 4 2 3 Safety regulations 77 4 2 4 Flow of hot air 78 4 2 5 Desktop installation 79 4 2 6 Rack mounting 79 4 2 6 1 Rack mounting procedure 79 4 2 6 2 Fitting a...

Page 4: ...7 4 Fan out panel FOP 129 4 7 5 Ethernet interfaces 132 4 8 Installing powering and connecting terminals 136 4 8 1 Digital system phones 136 4 8 1 1 General information 136 4 8 1 2 Aastra 5360 5361 5...

Page 5: ...C 162 5 5 1 Working offline AMS database 163 5 5 2 Working online communication server database 164 5 5 3 Import Export Configuration data 167 5 6 Configuring 168 6 Operation and Maintenance 172 6 1 D...

Page 6: ...anel 194 6 4 1 PIN control panel 194 6 4 2 On Off key 194 6 4 3 Status LEDs 195 6 4 3 1 Call manager LED status 195 6 4 3 2 Status LEDs on the applications server 198 6 4 4 Colour display 199 6 5 Oper...

Page 7: ...7 4 2 Terminal interfaces 230 7 4 3 Communication server 231 7 4 4 Dimensions of cards and modules 232 7 4 5 LAN switch 233 7 4 6 Digital and IP system phones 233 7 4 7 Aastra DECT Radio units 234 7...

Page 8: ...on solution with all its elements was designed to cover the full spectrum of communication requirements of businesses and organizations in a user and maintenance friendly way The individual products a...

Page 9: ...used and that you have the latest editions Always read the user documents first before you install configure and put a Aas tra 400 communication solution into operation Ensure that all end users have...

Page 10: ...any direct or indirect damage that may be caused by incorrect handling improper use or any other faulty behaviour Potential areas of particular risk are signalled in the appropriate sections of the us...

Page 11: ...ra 470 communication server can also be operated redundantly using an auxiliary power supply For more information please refer to your communication server s system manual When the communication serve...

Page 12: ...ssistants to open the remote maintenance access to the com munication server only for the amount of time needed for access Instruct users with access rights to change their passwords on a regular basi...

Page 13: ...printed out Navigation in PDF format is based on the bookmarks table of contents cross references and index All these navigation aids are linked i e a mouse click takes you directly to the correspond...

Page 14: ...er chapters within the document or to other documents Aastra Intelligent Net Particularities that have to be observed in an AIN Safety Considerations Special hazard alert messages with pictograms are...

Page 15: ...its solutions Aastra s clientele includes acknowl edged telephone and data network operators in North America Europe and Africa as well as Internet Service Providers and distributors of renown Aastra...

Page 16: ...the system is particularly well suited for companies that operate in several locations Coverage can even be extended to the smallest branch offices at low cost Aastra 400 communication systems handle...

Page 17: ...ne or more locations Up to 36 users can be operated on the Aastra 470 communication server without licensing And with an expansion licence up to 400 users are possible The graphic below shows the Aast...

Page 18: ...p to 100 other Aastra systems or SIP compatible third party systems All the main telephony fea tures such as call number and name display enquiry call hold brokering call trans fer and conference circ...

Page 19: ...Aastra 5380 Expansion key modules can be connected Headset socket with DHSG stand ard Aastra 5380 Backlit display Optional Bluetooth module Can be used as operator console when combined with expansion...

Page 20: ...features Autonomous powerful IP based PC system phone with intuitive user interface Can be used with headset or handset via PC audio interface USB or Bluetooth Graphical user interface with mouse and...

Page 21: ...functions can be menu operated both in the idle state and during a call Other system features can be used via function codes With AMC Controller handover is possible between internal WLAN and mobile...

Page 22: ...ll be made later Product Principal common features Additional model specific fea tures User friendly registration configu ration and operation of system fea tures through Aastra 400 integra tion XML b...

Page 23: ...ree operation speakerphone Wall mounting possible Integrated 10 100 Mbit Ethernet switch for connecting a PC Power over Ethernet Model specific features include the resolution the display type and siz...

Page 24: ...essaging and alarm systems can thus be implemented in combination with the IMS Integrated Message Server Other DECT phones can also be oper ated in GAP mode Mobile phones Mobile phones can also be int...

Page 25: ...le operation and administration using OIP Toolbox Integrates the Office 1560 1560IP and OfficeSuite applications Presence controlled communication coupled with Outlook diary entries Integration of con...

Page 26: ...ned authorization profiles Integrated online help and configuration assistant Integrated in the communication server software package No installation necessary Aastra Management Suite AMS Software pac...

Page 27: ...ations themselves are con nected directly to the OIP interface CORBA or the OIP TAPI service provider The applications access many powerful functions of the communication system and of OIP itself Thes...

Page 28: ...n be used as a telephony server to provide CTI functionalities on telephony clients The Microsoft telephony server is now no longer required Added security is also provided with the different rights a...

Page 29: ...applications in the security and alarming sector Besides a special alarm button it also features a man down alarm a no movement alarm and an escape alarm Sensors inside the phone constantly check the...

Page 30: ...ialling from a database phone book CD etc Caller identification CLIP Creating a call journal Third party CTI Third party CTI is an user friendly multi station solution In contrast to first party CTI t...

Page 31: ...nitoring The system status is monitored using the SEM System Event Manager application which is included in AMS The application gathers and outputs the system mes sages and alarms The system messages...

Page 32: ...ublic network Private telephony network PISN QSIG PSS1 SIP Provider Gateway Analogue public telephony network Applications server OIP TWP Aastra Mobile Client Plus Message and alarm systems Hotel Mana...

Page 33: ...an be expanded not just with interface cards and sys tem modules but also with an applications card CPU2 The applications card is supplied with preinstalled operating system unified communications and...

Page 34: ...ply unit fails the external auxiliary power supply unit takes over the power supply 3 2 Basic system The Aastra 470 basic system consists of the following components Metal housing 2 height units suita...

Page 35: ...d The housing cover is in two parts The up per rear cover is removed for the purpose of fitting an additional fan see Fitting an additional fan page 80 for the procedure Fig 7 Aastra 470 basic system...

Page 36: ...interfaces without call man ager card Fig 8 Position of the interfaces on the basic system Tab 12 Interfaces of the basic system Interfaces Number of entries Position Remarks Slot for Call Manager car...

Page 37: ...he call manager card The status of the interfaces is visible directly on the interfaces themselves thanks to the LEDs see also Ethernet interfaces page 132 Analogue voice and data terminals are connec...

Page 38: ...red only for systems which are to operate a large number of terminals without their own power supply As a redundancy for the internal power supply unit PSU2U If either the internal or the external pow...

Page 39: ...ration is maintained even in the event of a mains outage an external uninterruptible power supply UPS must be used See also For the available power outputs using the various types of power supply and...

Page 40: ...the applications card is not used as the applications server is accessed via the WebAdmin configuration tool As the following schematic diagram shows all the cards are internally connected with one a...

Page 41: ...d DSP functions on the call manager card The table below provides an overview of fixed DSP functions on the call manager card Except for the Enterprise Voice Mail channels no licences or additional ha...

Page 42: ...basic system can be individually expanded using interface cards sys tem modules and an application card The number and position of the available slots are described in the chapter Interfaces display...

Page 43: ...also Licences page 59 DECT Operation of a DECT system on DSI interfaces with cordless terminals In the case of connections between DECT and non DECT endpoints the voice data has to be converted This p...

Page 44: ...channels page 46 The number of configurable voice channels depends on the type of DSP chip see Configuration of DSP chips page 47 Note With the Aastra 470 communications server G 711 voice channels a...

Page 45: ...i mobile phone via AMC Controller External via SIP provider 1 VoIP channel Analogue terminal FXS Digital system terminal DSI DECT cordless phone DSI ISDN phone BRI S External via analogue exchange FXO...

Page 46: ...VoIP channels per system can be used without a licence One VoIPChannels for Standard Media Switch licence is required for each additional VoIP channel G 711 G 729 The VoIP hybrid mode G 711 G 729 han...

Page 47: ...media modules the configured VoIP mode applies to all the DSP chips of a node If the VoIP mode is set to G 711 two G 711 VoIP channels per system can be used without a licence The G 711 VoIP channels...

Page 48: ...2 IP media modules IP media modules can be used for systems with high call switching requirements in the IP network Depending on the module type a different number of VoIP and FoIP channels are availa...

Page 49: ...harge modules are fitted to FXO cards The call charge modules available match the number of ports on the FXO cards Only 1 call charge module can be fit ted to each FXO card Tab 22 Call charge modules...

Page 50: ...igurable BRI S T This means that these cards cannot be clearly assigned to any particular category They are listed both among the trunk cards and the terminal cards Up to 2 IP media modules can be fit...

Page 51: ...faces BRI S On the BRI cards 4 interfaces can be individually configured to BRI S or BRI T Tab 23 Trunk cards Type Network inter faces per card Max number of cards per system Remarks 1PRI 1 PRI 71 1 1...

Page 52: ...ce Terminals to ETSI standard are connected via BRI cards The cards contain both ter minal interfaces BRI S and network interfaces BRI T On the BRI cards 4 interfaces can be individually configured to...

Page 53: ...5 Interfaces display and control elements of the applications card CPU2 The meaning of the status LEDs is explained in the chapter Status LEDs on the ap plications server page 198 The maximum permissi...

Page 54: ...es relate to a communication server with an Aastra 470 Expansion expansion licence Without this licence the system is limited to the first 36 users in the numbering plan which means many values in the...

Page 55: ...s 10 10 Total DDI numbers 4000 4000 Call Distribution Elements 4000 4000 User groups 99 99 Members per user group with global call distribution 16 16 Members per user group without global call distrib...

Page 56: ...25 25 Freely configurable keys 5000 5000 Expansion key modules on DSI terminals 400 400 Expansion key modules on IP system phones 400 400 Expansion key modules Aastra M670i Aastra M675i 400 400 Alpha...

Page 57: ...aces total 400 600 Digital system phones Office 10 Office 25 Office 35 Office 45 Aastra 5360 Aastra 5361 Aastra 5370 Aastra 5380 400 600 2 Operator consoles Office 45 Office 1560 Aastra 5380 32 32 2 C...

Page 58: ...e nationally approved terminals Pulse dialling PUL Frequency dialling DTMF Radio units for cordless phones Door intercoms with DTMF control functions Group 3 fax machines4 Answering machines Modems 11...

Page 59: ...server Note Licence codes cannot be transferred to another communication server Available licences Software Subscription Updating to a new software release requires a licence The Software Subscrip tio...

Page 60: ...ence is required at all the nodes in order to update to a new software release for the communication server Aastra 470 Expansion This licence cancels out the restriction to the first 36 users in the n...

Page 61: ...the licence server The licence cannot be purchased individually but is part of the Advanced Messaging licence Basic Aastra Intelligent Net This licence allows an Aastra Intelligent Net to be set up an...

Page 62: ...st be available and allocated accordingly VoIP Channels for Standard Media Switch This licence enables the conversion of voice channels for VoIP non VoIP con nections and is used for IP terminals SIP...

Page 63: ...portal Aastra 5300ip Phones One licence per terminal is required to operate the IP system phones Aastra 5360ip Aastra 5361ip Aastra 5370ip and Aastra 5380ip The licences are needed to register the te...

Page 64: ...y of the basic voice mail system is insufficient the voice mail system can be expanded This licence provides two voice channels for recording or playing back audio data for voice mail or Auto Attendan...

Page 65: ...r Security Tab 31 Overview of licences Licence Licensed attributes Without licence With licence Licences for networking Software Subscription Allows the communica tion server to be upgraded to a new s...

Page 66: ...of registered standard SIP terminals in AMS 0 1 additional standard SIP terminal per licence In the AIN only on the Master other wise per node Video Terminals Use the video functionality of an standar...

Page 67: ...ard of an Aastra 415 Aastra 430 or Aastra 470 10 Per licence 1 additional B channel In the AIN only on the Master other wise per node TWP Connection Connection to Teleph ony Web Portal TWP unavailable...

Page 68: ...0 Expansion Enterprise Voice Mail QSIG Networking Channels unlimited Aastra SIP Terminals unlimited Aastra Video Terminals unlimited Standard SIP Terminals unlimited Video Terminals unlimited SIP Acce...

Page 69: ...are not routed to integrated mobile phones Call centre functions are out of service no routing to ACD Voice mail functions are out of service no routing to voice mail The announcement service is out...

Page 70: ...stra 2380ip Softphones unlimited Enterprise Voice Mail Auto Attendant Secure VoIP OIP licences OIP licences are managed by OIP itself OIP Call Centre Third party CTI licences ATAS Gateway ATASpro Gate...

Page 71: ...ules the IP media modules the CPU2 applications card and the redundant fan unit P hw from the power specifications in Tab 32 page 71 P total Tab 33 Power requirements of hardware components Aastra 470...

Page 72: ...2 channels SB 8 radio unit Active call connection on 4 channels Background lighting Aastra 5380 30 active LEDs on terminals and expansion key modules 20 active Wire diameter 0 5 mm Line length 200 m...

Page 73: ...triggered once again The overload shutdown works in principle for all three types of power supply see Tab 32 page 71 However it triggers particularly in cases where only the internal Office 101 DSI AD...

Page 74: ...SB 4 radio units with HW version 2 at a 32DSI in terface during simultaneously high traffic load this value can be exceeded and the the overload shutdown is triggered To provide remedy individual term...

Page 75: ...ion of system terminals 4 1 System components The figure below shows the components of the Aastra 470 communication server complete with mounting options Fig 18 System components with mounting options...

Page 76: ...rements can cause the communica tion server to overheat damaging electrical components and or the sur rounding area An event message is generated if the heat dissipation is insufficient Appropriate me...

Page 77: ...ication server from the power supply Wait at least one minute so the charged capacitors have time to dis charge Warning Components interface cards or system modules can be damaged by electrical voltag...

Page 78: ...power supply unit and exits the housing through the fan aperture Fig 19 Flow of hot air The fan speed depends on the ambient temperature the number of cards and modules and the communication server lo...

Page 79: ...Tab 36 page 76 4 2 6 Rack mounting The rack mounting of the Aastra 470 communication server allows it to be installed horizontally in a 19 rack Be sure to observe the following The communication serv...

Page 80: ...dundant fan unit increases the system s operating reliability If one fan fails the second fan dissipates the heat A fan failure generates an event message allowing the defective fan or both fans to be...

Page 81: ...munication server The protective earth and equipotential bonding are important integral parts of the safety concept Standard EN 60950 relevant to safety matters stipulates protective earthing Warning...

Page 82: ...stribution frame or entry point into the building Operation on an IT current distribution system The communication server can be operated on an IT power distribution system as per EN IEC 60950 with vo...

Page 83: ...th the earthed cable screenings of the installation cables leading up to the main distribution frame The cables should be kept as short as possible and laid out in parallel Aastra 470 Aastra 470 Indir...

Page 84: ...r 115 VAC di rectly from the mains The internal power supply unit PSU2U is rated for the power requirements of a typical system expansion The external auxiliary power supply unit APS2 can be used to i...

Page 85: ...onnected mains power see Fig 24 page 86 Warning PCBs may be damaged or become defective if the communication server is operated on 230 V mains power and the voltage converter is set to 115 V Power sup...

Page 86: ...pply unit it does not have a voltage converter The voltage automatically adapts to the mains volt age Fig 24 Power supply to the communication server Note For an external power supply use the optional...

Page 87: ...figuration and maximum traffic volume for different types of power supply Tab 38 Maximum power requirements of the communication server The battery capacity required Ah can be calculated using the ba...

Page 88: ...is reserved for the Call Manager card If an application card is fitted slot 2 for interface cards is no longer available either Fig 26 Number of the Aastra 470 slots To fit an interface card proceed a...

Page 89: ...tly press the card as far as it goes into the connection on the backplane 5 Use the screw to secure the card in its slot 6 Connect the cables of any assigned interfaces on the front panel of the appli...

Page 90: ...the Call Manager card To fit a DSP module proceed as follows Warning Be sure to observe the Safety regulations page 77 1 Shut down the call manager via the control panel see On Off key page 194 2 Unsc...

Page 91: ...le to a Call Manager card proceed as follows Warning Be sure to observe the Safety regulations page 77 1 Shut down the call manager via the control panel see On Off key page 194 2 Unscrew the screw on...

Page 92: ...by pulling the fasten ing screw 3 Remove the fastening screw for the call charge module on the FXO card and in its place screw the spacer sleeve into position see Fig 28 page 92 4 Place the module in...

Page 93: ...as the slot numbering from left to right see Fig 26 page 88 The empty slots are therefore always those with the highest numbers with the exception possibly of slot 2 Two DSP modules can be stacked an...

Page 94: ...tion Standard commercial cables are used to connect directly to the telephone net work Details can be found in the Chapter Network Interfaces page 100 On terminal cards with 16 or more interfaces some...

Page 95: ...ith terminal cards with 16 or more interfaces some or all of the RJ45 sockets are assigned four fold on the front panel of the Aastra 470 With this cable they can be connected without the use of a fan...

Page 96: ...t Ethernet interfaces see also Con nection of PRI primary rate interface page 104 and Connection of Ether net interfaces page 133 Tip Use standard commercial connecting cables not just for the PRI and...

Page 97: ...n Connection four wire Two wire connection 1 white 1 4 f a blue 5 e b turquoise 6 d violet 3 c 2 white 2 4 f a orange 5 e b turquoise 6 d violet 3 c 3 white 3 4 a green 5 b turquoise 4 4 a violet 5 b...

Page 98: ...to a UBC via a main distribution board example Fig 33 Connecting to a UBC via wiring centre example AIN DISTRIB BUTION BOARD 4 4 4ELEPHONE 0 6TFS 6TFS 6TFS ND FLOOR ST FLOOR ROUND FLOOR 4ELEPHONE 0 4E...

Page 99: ...with 8 see Number of the Aastra 470 slots page 88 With BRI S interface and DSI interface addresses the terminal selection digit TSD is displayed in AMS in addition to the slot and port numbers Tab 41...

Page 100: ...below Fig 35 Connection possibilities for BRI network interfaces Notes The interfaces of sockets 1 to 4 can be switched to BRI S The interfaces of sockets 5 to 8 are permanently configured to BRI T Ci...

Page 101: ...ion server Tab 43 Wiring of the BRI basic rate interface network side Basic access in the private leased line network Fig 37 BRI S basic rate interface external networked with copper line NT1 Cable co...

Page 102: ...or dial up connection Tab 45 Cabling for basic rate interface BRI T networked with leased line or dial up connection See also Chapter Connections with basic accesses in the PISN QSIG Networking System...

Page 103: ...oses Notes In normal operation both sockets must not be connected on the 1PRI card otherwise faults may occur Circuit type as per EN IEC 60950 SELV Cable requirements The connection to NT1 Network Ter...

Page 104: ...etworked with copper line NT1 Cable cores Straight patch cable Communication server Socket Pin PRI sig nal1 1 Other designations are also possible on the NT1 such as S2m ab instead of TxA TxB and S2m...

Page 105: ...tworked with copper line Fig 42 Primary rate interface networked with transmission equipment RJ45 Pin PRI PINX 1 sig nal Cable cores Crossed patch cable PRI PINX 2 signal RJ45 Pin 1 RxA RxA 1 2 RxB Rx...

Page 106: ...d line or dial up connection Cable cores straight patch cable Transmis sion equip ment sig nal Transmis sion equip ment sig nal Cable cores Straight patch cable RJ45 Pin PRI PINX 1 signal PRIPINX 2 si...

Page 107: ...ur in the figure below Fig 44 Connection possibilities for FXO network interfaces One call charge module can be fitted to each FXO card if required see Fitting call charge modules page 92 In a direct...

Page 108: ...ent temperature is higher than normal and or with a system with maximum configuration Normally local exchanges produce a loop current of approx 25 mA which does not cause any restrictions Circuit type...

Page 109: ...h 16 or more interfaces some or all of the RJ45 sockets are multiply assigned The signals can be split again to individual RJ45 sockets using patch cables and the fan out panel FOP see Fan out panel F...

Page 110: ...DSI terminal interface Communication server Splitting with fan out panel FOP or 8 fold assigned con necting cables Connection socket Socket Pin DSI signal DSI signal Pin Socket 1 2 3 1a 4 1b 5 6 7 8 1...

Page 111: ...le signal delay is not exceeded Tab 55 DSI AD2 bus length and number of phones Fig 46 DSI AD2 bus Notes The total length of the cables from the communication server to the system phone must not be les...

Page 112: ...value can increase to approx 600 mW if the power available at the DSI AD2 bus allows it Aastra 5380 DSI AD2 interface 1340 3 Aastra 5370 Aastra 5380 with power supply unit DSI AD2 interface 0 Expansi...

Page 113: ...Power available A on the DSI AD2 bus 5 The value applies to radio units with hardware version 2 The value for hardware version 1 is 300 mW lower 6 The value applies to each interface and to radio unit...

Page 114: ...astra M530 expansion key modules always requires a power supply unit With 2 expansion key modules the use of power supply unit depends on the line length and the line cross sec tion d 0 6 mm d 0 5 mm...

Page 115: ...70 and Aastra 5380 only During startup these system phones carry out a detailed measurement of the available power A warning is shown on the display if the result is inadequate Line power too weak Ext...

Page 116: ...nnect any other system phone to the same DSI bus If Interface type is configured to DSI DASL only connect one system phone or one phone of the Dialog 4200 series to the DSI bus Do not use any terminat...

Page 117: ...log 4200 series can be operated on a DSI DASL bus 4 7 3 2 BRI S terminal interfaces Fitting the corresponding interface cards means that BRI S terminal interfaces are available on the RJ45 sockets on...

Page 118: ...59 S bus configurations depending on line length and the number of terminals Note The maximum number of terminals per S bus depends on the power requirements of the terminals see Restrictions page 11...

Page 119: ...minals per S bus is further restricted by the power re quirements of the terminals and their supplementary equipment Tab 60 Power balance on the S bus Power available W S bus short S bus long 51 3 51...

Page 120: ...idual terminals and the power available on the S bus Connection sockets Fig 54 RJ45 connection single socket Fig 55 RJ45 connection double socket C F E D IT RESISTORS AT BUS EXTREMITY ONLY A B C F E D...

Page 121: ...nals of different types can be connected to one S bus Standard ISDN terminals ISDN Terminal Adapter PC with ISDN card Group 4 fax machines1 etc Two call connections are possible simultaneously for eac...

Page 122: ...ection possibilities for FXS terminal interfaces On terminal cards with 16 interfaces RJ45 sockets 9 to 16 are multiply assigned The signals can be split again to individual RJ45 sockets using patch c...

Page 123: ...erminal interface Communication server Splitting with fan out panel FOP or 8 fold assigned con necting cables Connection socket Socket Pin Analogue signal Analogue signal Pin Socket 1 2 3 1a 4 1b 5 6...

Page 124: ...0950 TNV 2 FXS mode Phone fax In this mode the following analogue terminals can be connected Analogue phones with DTMF or pulse dialling earth key is not supported Radio units for cordless phones Grou...

Page 125: ...d to 25 mA on all ports Tab 65 Cable requirements for FXS mode Phone fax FXS mode Two wire door In this mode two wire door intercoms with DTMF control functions can be con nected The no load voltage i...

Page 126: ...lowing purposes to play music or an announcement to connections with callers on hold Music on hold function to play music or an announcement for the announcement service announce ment prior to answeri...

Page 127: ...sic playback Tab 67 Technical data for FXS mode External audio source FXS mode Control output If an FXS interface is configured as a control output the signal can be used to con trol external devices...

Page 128: ...connection Fig 61 Connection for FXS mode Control input In the switch group configuration in AMS the ports are assigned to the control in puts of a switch group To be able to control all 3 switch pos...

Page 129: ...e is 48 VAC An 48 V AC relay must be interposed if connecting a large number of auxiliary bells Fig 62 Connection for FXS mode General bell See also General bell on FXS interface in the System Functio...

Page 130: ...tly while the 2 four fold assigned sockets are looped via the front panel of the fan out panel connector FOP strip using 2 patch cables Fig 64 Connection of four fold assigned sockets via FOP connecto...

Page 131: ...e to be routed via the fan out panel FOP for safety reasons the fan out panel must be connected to the protective earth see Fig 65 page 132 Fan out panel FOP Internal wiring Fan out panel FOP Socket P...

Page 132: ...as a Gbit Ethernet switch on the call man ager card Three LAN interfaces are routed to the front panel of the call manager card and labelled accordingly The RJ45 sockets are highlighted in colour in t...

Page 133: ...n the same way as before the first start If no IP addressing is entered on the EIM card e g after initial delivery the com munication server is started with DHCP after a first start The communication...

Page 134: ...s LED The status of the Ethernet interfaces is indicated by the green and yellow LEDs di rectly on the interface in question Fig 67 Status LED on the Ethernet interfaces Tab 73 Status LED on the Ether...

Page 135: ...11 2011 Cable requirements Use commercial Cat 5 cable or choose a cable type with the following characteris tics Tab 74 Requirements for an Ethernet cable Core pairs cores 4 2 Stranded yes Wire diame...

Page 136: ...phone must not be less than 10 m Terminal selection Two system phones can be connected to a DSI interface DSI AD2 only The system can only differentiate the two system phones by the position of the a...

Page 137: ...ype On the Office 10 the LED flashes slowly In this situation although the system phone can be used for basic telephone operations none of the added features will be available The terminal type must b...

Page 138: ...as follows Fig 68 Assembly of the Bluetooth module Warning The system s reliability can be adversely affected by electrostatic dis charges caused by touching electronic components and elements and sub...

Page 139: ...on server is overloaded Only use the corresponding plug in power supply unit with FCC connector availa ble as an option It is connected either to the phone itself or when using one or more expansion k...

Page 140: ...ee 4 Suspend the baseplate with the phone onto the wall plate from above see and tilt downwards until it snaps into place see 5 Plug the phone cord into the phone see Powering the phone The system pho...

Page 141: ...Installation 141 Aastra 470 as of R1 2 syd 0337 1 2 R1 2 11 2011 Fig 69 Wall mounting of Office 25 and Office 35 X MM X MM MM MM MM X X...

Page 142: ...ecting cable through the strain relief on the wall mounted bracket 2 Screw the wall mounted bracket onto the wall using the screws supplied and hook the handset into position Powering the phone The te...

Page 143: ...e to the propagation of radio waves Losses depend on the wall thickness construction material and reinforcement used Do not place radio units and cordless phones in the immediate vicinity of TV sets r...

Page 144: ...if the cover is removed Fit the mounting bracket see Fig 71 page 144 dimensional drawing for wall mounting Observe the minimum distances see Fig 72 page 145 Position the DSI socket s near the radio un...

Page 145: ...f the radio units are not connected to the same communication server not synchronous Make sure the minimum distances are observed Fig 72 Installation distances Connecting the radio unit Fig 73 Undersi...

Page 146: ...360ip Aastra 5361ip Aastra 5370ip Aastra 5380ip and Aastra 2380ip are described in the System Manual Aastra Intelligent Net AIN and IP system phones 4 8 4 OIP applications The operating requirements a...

Page 147: ...m phones of the Aastra 6700i series other Aastra SIP terminals and SIP terminals by other manufacturers as internal users is described in the SIP and SIP terminals System Manual 4 8 6 Mobile phones Th...

Page 148: ...mote access means that changes and expansions can be carried out independently of time and location and is used for the remote maintenance of the system Note AMS is backwards compatible i e configura...

Page 149: ...te alarming Display evaluate and analyse event messages Account Manager AM Configuration of OCL and ICL data Configuration of the OCL and ICL output interface Recording of ICC data per user network in...

Page 150: ...enu or by means of the icon in the Windows taskbar If the Internet connection is active by pressing a button this application automati cally downloads the most current SW package Software for communic...

Page 151: ...interface and an online help and with its two authorization levels it is aimed at two different user groups Authorization level Administrator The Administrator has access to all the views and functio...

Page 152: ...secure IP remote management 4 External access via IP network 5 External dial up access via dial in node only in AIN 6 External dial up access via ISDN connection via a BRI T network interface Fig 74...

Page 153: ...on profile is assigned the administration rights for the User access control for Audio services and for AMS at the Installer authorization level The required user accounts and authorization profiles c...

Page 154: ...ice mail and welcome an nouncements announcement service and to record and delete audio data for the Music on hold function AMS Authorization level Determines the authorization level for handling acce...

Page 155: ...server for fault diagnosis First party CTI Allows first party applications to communicate with the communication server via the IP network by means of the CTI interface This authorization is not in te...

Page 156: ...nfigured with AMS by au thorized personnel access to both the communication server configuration and the communication server itself is protected by passwords AMS and communica tion server password ma...

Page 157: ...st of a minimum of 8 and a maximum of 10 alphanumeri cal characters Unlike the user names the passwords are case sensitive The following special characters can be used and space German umlauts e g and...

Page 158: ...access using an operating system name auto login is no longer possible either it is possible to access locally without a password see Password free access page 158 5 3 3 Access using the System Assist...

Page 159: ...ess attempts and saves them in the file system of the communication server These lists can be retrieved locally or remotely CLIP verification If the setting CLIP required is set to Yes in the configur...

Page 160: ...enquiry The authorization to activate deactivate remote access using function codes can be allocated in the user configuration Remote maintenance Yes After a first start of the communication server th...

Page 161: ...e access is enabled in the Master both the AIN configura tion and the offline configuration of the satellites are enabled Remote access via an external dial up connection to the AIN is also pro tected...

Page 162: ...y between the PC and the two databases Fig 75 Functions involved in exchange data between the communication server and AMS To edit or complement system and user data load the data either directly from...

Page 163: ...hether you want to save the changes in the AMS database Save After editing the modified configuration data is written from the PC s main mem ory into the AMS database and the check marks on the modifi...

Page 164: ...ommunication server database can only be accessed in the online mode The following functions are available Connect Online The communication server is connected with the AMS Shell and automatically loa...

Page 165: ...s e g Con figuration Manager Fault Maintenance Manager New or modified hardware can be registered in AMS in this way Upload AMS communication server During the upload via the AMS Shell configuration d...

Page 166: ...regular in tervals and saves the backup files on the communication server s file management system The distribution service is used to automatically copy the backups to an FTP server or to send them...

Page 167: ...n the AMS Help 5 5 3 Import Export Configuration data Importing and exporting data tables The Import Export function allows the user to import data tables abbreviated di alling numbers DDI numbers and...

Page 168: ...licable the installation See also The procedure for setting up and clearing down an online connection from AMS to the communication server and the steps for configuring a single system a private netwo...

Page 169: ...local password free access must be open see Password free access page 158 Preparing Configuration with AMS Offline The complete configuration of a communication system can be created on the PC withou...

Page 170: ...licence code under CM_1 2_Licence code in AMS and save it in the com munication server The licence code is stored on the EIM card 3 The newly licensed features are enabled It is not necessary to rest...

Page 171: ...ns available See also Licences page 59 Reading out default values There is a simple method for reading out the country specific default values 1 In offline mode on the AMS Shell create a new communica...

Page 172: ...rage system consists of different elements In the Flash components are stored the system software the boot software and the configuration data The contents of the memory are retained even when there i...

Page 173: ...f the communications server The file system of the communication server comprises the system software the software for system phones the system and terminal configuration data the audio data voice mai...

Page 174: ...d by a first start of the PBX and remains available It can be ported to a different communication server by replacing the EIM card 6 1 2 Updating configuration data There are system wide user related...

Page 175: ...as follows on digital and IP system phones with display 1 Access the configuration menu 2 Long click on the key Depending on the phone additional information is displayed 6 2 1 1 AMS Upload Manager Th...

Page 176: ...new system software is transferred to the communication server s file sys tem in compressed form and stored there The previous system software re mains stored as a backup Software update phase The cu...

Page 177: ...an be reloaded to the communication server file system see File system of the communications server page 173 If for whatever reasons the software upload is not possible or if a fault occurs dur ing th...

Page 178: ...necessary load a new software package beforehand using the Add button 8 If a new licence code is required to operate the new system software enter it un der Licence code Note The licence code is not...

Page 179: ...the Upload Manager 6 2 1 3 Emergency Upload of the system software An Emergency Upload has to be activated whenever a standard software upload is not possible or has proved faulty To ensure a successf...

Page 180: ...mmunication server to the terminal When updating the system software this can take several minutes for each DSI ter minal The expansion key modules Aastra M530 and Aastra M535 also have a flash chip c...

Page 181: ...irectory and replace the mddf ini file 5 Switch the sw handset aastra600d subdirectory and replace the files pp hdf and firmware cnt 6 All the cordless phones that selected this system for the downloa...

Page 182: ...ystem has to be put out of operation during working time Tip To inform users use the internal messaging system on the system phones Prebar the system Prebarring the system prevents setting up new conn...

Page 183: ...ying the EID number which is used to identify the communication server 2 The new licence code can be obtained either from your authorized dealer or via the Aastra 400 activation portal on the extranet...

Page 184: ...Stages and System Capac ity A number of rules have to be observed when fitting the cards see Component mounting rules page 93 All configuration data is centrally stored in non volatile Flash memory T...

Page 185: ...to give you the possibility of cancelling the process However this is pos sible only if the configuration data of the original card was not already deleted beforehand 6 3 3 3 New card with more ports...

Page 186: ...System modules The category system modules comprises the modules expandable as an option DSP modules IP media modules and the mandatory modules RAM module 6 3 4 1 Change the DSP module DSP modules ar...

Page 187: ...manager card or to PRI trunk cards To replace a defective IP media module to a call manager card proceed as follows Warning Be sure to observe the Safety regulations page 77 1 Carry out preparations s...

Page 188: ...t as far as the stop 5 Secure the module with the fastening screw on the spacer sleeve 6 Carefully slide the FXO card into the slot shaft and gently press the card as far as it goes into the connectio...

Page 189: ...ards and the bevelled edge of the EIM card is pointing towards the edge of the call manager card and not against the capacitor C see Fig 78 5 Carefully push back the call manager card into the shaft a...

Page 190: ...er card must be replaced To replace a call manager card proceed as follows Warning Be sure to observe the Safety regulations page 77 1 Backup the configuration data using AMS if still possible 2 Carry...

Page 191: ...as follows Warning Be sure to observe the Safety regulations page 77 1 Shut down the application server via the control panel see On Off key page 194 2 Detach the cables of any assigned interfaces on...

Page 192: ...hones with a different level of added features Given that every level of added features on system phones has a certain number of features the features are adapted reduced or increased to the new phone...

Page 193: ...ck in the system configuration underTerminal data DECT settings tab on the but ton Logout cordless phone Tip The identification of the cordless phone is deleted only if the cordless phone is located w...

Page 194: ...re a PIN e g run first start The PIN always consists of 4 digits and can be modified via AMS in the access con trol using the SystemUserInterfaceuser account Tab 90 Default PIN control panel It is adv...

Page 195: ...Note Start the call manager Short key press Requirements Power supply on Executable system software loaded Shut down the communica tion server call manager or applications server Short key press The...

Page 196: ...n Emergency Upload via the Ethernet interface EUL via LAN This is required whenever there is no longer any executable system software stored on the communication server for whatever reason The boot mo...

Page 197: ...Fig 80 Boot menu Aastra 470 Display of event messages If an event message occurs in normal operation the LED pattern switches from slowly flashing green to slowly flashing orange green and the event...

Page 198: ...the applications server Tab 97 Explanation of the status LEDs on the applications card LED Signalling Meaning On Off Steady green Applications server running fault free On Off Steady red Error on the...

Page 199: ...upphase 2 LEDpattern 5in Tab 93 page 196 during approx 3 seconds Allows the user to reset the IP address data or to carry out a first start Menu mode Application command mode Normal operation Triggere...

Page 200: ...ions The Fault Maintenance Manager has 5 event tables that can be allocated to 5 sig nal destinations F Frequency T Time period Fig 82 Distribution principle for an event message 1 Z H 2 3 4 5 Z H Z H...

Page 201: ...Printer out of paper or switched off interface interfaces card number port number date time CTI first party Connection lost The ATPC3 first party link was interrupted because the cycle signal is missi...

Page 202: ...r of licences is now available again for Aastra 5360ip 5361ip 5370ip 5380ip Date time IP system phone Connection lost An IP system phone is no longer connected to the communication server User number...

Page 203: ...one licences Date time No response from network No answer to Call Setup on BRI T PRI interface Port number of the exchange line circuit date time Node Connection lost A node is not connected to the Ma...

Page 204: ...n activated Unfiltered output to local desti nations Reset card A reset was carried out for one card Number of the expansion slot date time Satellites missing after super vision time After an AIN upda...

Page 205: ...user is created in AMS or WebAdmin and no Aastra 470 Expansion licence is in place Date time The System has crashed The System has crashed Date time TLS certificate update failed TheupdateoftheTLScert...

Page 206: ...e will auto matically be set to 1 The event message will immediately be sent to the signal destinations There are 4 event tables in the Fault Maintenance Manager Each event table can be individually c...

Page 207: ...in the Fault Maintenance Manager Any one of the five event tables can be assigned to each signal destination When a communication server is first started one event table with its own number is assigne...

Page 208: ...able allocated event messages are sent to a specified ex ternal signal destination Two external signal destinations can be specified 1 preferred external signal destination 1 alternative external sign...

Page 209: ...ttempts 5 2 Dialling attempts 5 2 Dialling attempts 2 Status ext signal dest Event message Call external signal destination Delay 40 s Alternative external signal destination Output event message Exte...

Page 210: ...ernal signal destination was unsuccessful the system will generate the event message External event mes sage destination missing Note Event tables and signal destinations should be set in such a way t...

Page 211: ...communication server is to connect with the PC via an ISDN gateway If the communication server is to connect with the PC without ISDN gateway the IP address entry should remain empty TCP port number...

Page 212: ...onnection Configuring a local signal destination on an S interface The event messages are displayed in PC format The Local output interface must be set on IP destination in the Fault Maintenance Manag...

Page 213: ...ntry should remain empty TCP port number the default value is 1062 if the value is changed in the SEM it will have to be altered accordingly on the communication server side User name and password of...

Page 214: ...ication system the corresponding system components have to be defined in the form of configurable objects Managed Objects MO These objects and the related event messages are stored in an object librar...

Page 215: ...erver event messages can be sent to internal or external e mail destinations After a first start of the commu nication server the signal destination E mail destination is automatically allocated event...

Page 216: ...er The relevant TCP port has to be activated for data transmission The event types can be assigned different priorities in the SEM Configurator The SEM Configurator is also used to set for each indivi...

Page 217: ...are indicated with the status LED on the front panel see Status LEDs page 195 When operation is OK the status LED flashes green regularly and once per second in the display on the front panel The sys...

Page 218: ...ration Check installation and connecting cable System phones do not obtain dial tone when seiz ing a line display reads Not available System is prebarred Unlock system Replace phone or inteface card i...

Page 219: ...ware download the orange LED remains lit until the download is completed State Cycle Meaning No flashing LED switched off software not running RU not connected Red Error R R R R R R R DSI bus not in o...

Page 220: ...a coverage area Check LED on radio unit LED is flashing red short red phase Check power supply line length of DSI bus cable LED is flashing red long red phase Check DSI bus cable Unplug DSI bus cable...

Page 221: ...on tone obtained and display reads Circuit over load All radio channels busy If congestion tone is obtained after 8 seconds and display reads No answer Reasons why the cordless phone could not be reac...

Page 222: ...1 Aastra 630d only Indicates the data of the valid radio unit Show Measurement Mode see Planning DECT Systems in the User s Guide 4 4 Indicates the cordless phone s software version 5 5 Jumps to the c...

Page 223: ...ng subscriber No under Config log that particular subscriber off Try again 10 Authentication failed Logon error Try again 51 DL 04 Expiry Timer on cordless phone has expired Try again Try again 70 Tim...

Page 224: ...s lines provide useful information for a more in depth fault diag nosis They can be printed out and sent to customer support on request Tab 110 The displayed data and what it means 1 View 3 Delete 2 P...

Page 225: ...he con figuration with System Assistant on the Office 45 They are stored in event table 4 see Event message concept page 200 The entries in the Maintenance menu re main stored until they are deleted w...

Page 226: ...s remedied More detailed information on triggering and printing event messages can be found in Event message concept page 200 See also Event messages can also be called up in the AMS Fault Maintenance...

Page 227: ...nication server and system terminals as well as a table overview of the digit key assignments and function keys for the system phones Finally here is a list of functions and products no longer support...

Page 228: ...ops Two digit country code as per ISO 3166 Sales channel 1 9 for various sales channels Example EXP Export channels not country specific Space No country code ID 4FXS analogue terminal card with 4 FXS...

Page 229: ...basic trunk card terminal interface card MOV958 EXP 8BRI 1 8BRI ISDN basic trunk card terminal interface card MOV958 EXP 4FXO 1 4FXO analogue trunk card1 MOV958 EXP 8FXO 1 8FXO analogue trunk card1 MO...

Page 230: ...kHz frequency and level setting country specific CLIP detection in accordance with ETS 300 778 1 7 4 2 Terminal interfaces The following technical data applies to the terminal interfaces Digital termi...

Page 231: ...ndard PCM A law Transmission as per ES 201 168 level country specific Constant current loop supply approx 25 mA with loop resistances 1000 Receive pulse or DTMF dialling CLIP display on all analogue t...

Page 232: ...ndensating Internal power supply Aastra 470 auxiliary power suply unit APS2 Class of protection 1 1 Input voltage 103 V 127 V or 207 V 253 V 48 62 Hz 100 V 240 V 48 62 Hz Input current ca 0 2 A 2 2 A...

Page 233: ...mapping mode QoS 802 1p VLAN tag DiffServ TOS field in TCP IP header IP based priority 100Base TX Fully compliant with IEEE 802 3 802 3u Embedded SRAM for packet storage 1024 entry look up table direc...

Page 234: ...astra 5370ip 115 mm Desktop 25 151 mm Desktop 45 199 mm Wall 262 mm 198 mm Desktop 25 166 mm Desktop 45 90 mm Wall approx 875 g Aastra 5380 Aastra 5380ip 115 mm Desktop 25 151 mm Desktop 45 199 mm Wal...

Page 235: ...M 9 Authentication of PP M O 10 Authentication of user M O 11 Location registration M O 12 On air key allocation M O 13 Identification of PP M O 14 Service class indication assignment M O 15 Alerting...

Page 236: ...frame length Frequency range 1880 MHz to 1900 MHz Frequency bands carrier 10 Channel spacing carrier distance 1 728 MHz Transmission rate 1152 kbit s Duplex channels per carrier SB 4 SB 8 6 12 Number...

Page 237: ...nd the special characters are stored under the key instead of the key The following Latin script assignment for the digit keys applies to the system phones Aastra 5360 5360ip Aastra 5361 5361ip Aastra...

Page 238: ...under digit 0 and the special characters are stored under the key instead of the key If only the language of the phone and not the communication server language is set to Greek only the static and dyn...

Page 239: ...ble in a QWERTY and AZERTY version The special characters can be called up using the Ctrl key and the Shift key Tab 132 Integrated alphanumerical keyboard Aastra 5380 5380ip Key Key Shift key Ctrl Key...

Page 240: ...r in the keypad printing Fig 88 AKB QWERTZ Fig 89 AKB QWERTY If an alpha keyboard QWERTZ or QWERTY is connected to a communication server that is set to Greek the following keyboard assignment applies...

Page 241: ...omatically activating deactivating features using the function keys of the system phones The following function com mands are available Tab 133 Function commands for system phones Function command Mea...

Page 242: ...upport the terminals and functions of the Aastra IntelliGate series Exceptions include the following terminals and functions Digital system phones Office 20 Office 30 Office 40 IP system phones Office...

Page 243: ...ftware without prior written permission For written permission please contact vocal vovida org 4 Products derived from this software may not be called VOCAL nor may VOCAL appear in their name without...

Page 244: ...ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MER CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT T...

Page 245: ...cation Aastra Plan Online help DECT Planning DECT systems User s Guide SIP DECT User s Guide for SIP DECT on Aastra 400 Basic Enterprise voice mail system User s Guide for voice mail system on Aastra...

Page 246: ...Safety instructions for system phones Application Notes Product information Leaflets Brochures Data sheets User s guides for Office 10 Office 25 Office 35 Office 45 45pro Office 135 135pro Office 160...

Page 247: ...3 Basic rate interface BRI T 100 Basic system 34 Basic Systems Selectable additional functions 42 Boot Mode 196 Bus DSI 111 S 118 C Cable screening 84 Call charge modules 49 4TAX 49 8TAX 49 Replacing...

Page 248: ...167 Indirect connection 83 Initialization 168 Installation 75 76 Desktop installation 79 Equipment supplied 76 Fan 80 Location requirements 76 Rack mounted installation 79 Safety regulations 77 Interf...

Page 249: ...rd 188 Replacing the interface card 184 Replacing the Mainboard 190 Restore 164 S S bus 118 Safety icons 14 SB 4 146 SB 8 146 SEM 216 Shell 148 Signal destinations 207 Smart Software Update 150 Softwa...

Page 250: ...1 8FXO 51 TWP 25 U UM 175 Uninterruptible power supply 87 Upload 165 Upload Manager UM 175 UPS 12V 233 User Access Control 153 User account 153 User information 8 W Wiring Network interfaces 100 Termi...

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