3M SST, Manual

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SST Transport and Burster Mechanism Manual 75-0302-1450-8, Version 1 Ch. 7 Troubleshooting • 65
Chapter 7: Troubleshooting
Following is a table that lists some of the common problems that you may encounter and the
associated solutions.
Table 7.1: Troubleshooting Table for the SST Transport and Burster
Problem Cause Solution
Individual letters print lightly on the
ticket or do not print at all.
Individual pixel on the Print
Head is malfunctioning or the
Print Head is bad.
Replace the Print Head. Refer to
Chapter 6: Performing Field
Repairs
for more information
about replacing the print head.
Refer to
Appendix C: Getting
Additional Support
for more
information on getting assistance.
Individual letters are missing col-
umns of pixels.
SST Transport is not encoding tick-
ets.
Magnetic Head may need
adjustment.
Refer to
Appendix C: Getting
Additional Support
for more
information on getting assistance.
SST Transport is not reading tickets.
Printing across entire ticket is
uneven in darkness.
Print Head may need adjust-
ment.
Adjust the Print Head. Refer to
Chapter 6: Performing Field
Repairs
for more information
about adjusting the print head.
Refer to
Appendix C: Getting
Additional Support
for more
information on getting assistance.
Text on ticket is slanted up or down.
Text on tickets is uneven in height. Belt needs adjustment. Adjust belt tension. Refer to
Chapter 6: Performing Field
Repairs
for instructions on adjust-
ing the belt tension.
Tickets jam in the SST Transport. Tickets may not need specifi-
cations requirements.
Make sure that you have tickets
that meet specifications. Refer to
Appendix A: Ticket Specifica-
tions
for ticket specifications.
Tickets do not separate in Burster. Rollers may need adjustment
(non-spring loaded Bursters
only).
Adjust rollers. Refer to
Chapter 3:
Burster Mechanism
to adjust roll-
ers.
Ticket is jammed in the Burster. Ticket is stuck between rollers. Use the Manual Ticket Remover
Tool provided with your Burster to
dislodge ticket. Refer to
Chapter
6: Performing Field Repairs
for
instructions on removing jammed
tickets.