12
a
TROUBLESHOOTING THE 3M™ ATTEST™ AUTO-READER 390 WEB APP
Issue
Problem
Solution
Unable to access
3M™ Attest™
Auto-reader 390 Web
App on networked
computer
Web Pages have been disabled.
Enable Web Pages using push buttons on unit (see 3M™ Attest™ Auto-reader 390 Configuration section)
Unable to access
3M™ Attest™
Auto-reader 390 Web
App on networked
computer
3M™ Attest™
Auto-reader 390 and/or computer
not connected to network.
Auto-negotiation issue between
the 3M™ Attest™ Auto-reader
390 and facility network switch.
Ensure 3M™ Attest™ Auto-reader 390 Ethernet cable is connected to a live jack and that connection to
3M™ Attest™ Auto-reader 390 is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto-reader 390 serial number URL, try connecting using
IP address URL.
Switch port setting must be set at 10 Mbps and half-duplex.
Contact facility IT or 3M if problem persists.
Data entered by user
on Results Detail
page disappears
User entered data is written to
temporary web browser storage.
Browser may have cleared data.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
BI result displayed
on 3M™ Attest™
Auto-reader 390
LCD panel does not
appear on Results
Detail page
The Results Detail page has not
refreshed yet.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to automatically refresh.
Results Detail page
will not open from the
Status page
The Results Detail page only
opens from the Status page
for occupied 3M™ Attest™
Auto-reader 390 wells.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.
REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Auto-reader 390s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1-800-228-3957
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1-800-228-3957.
