3Com 3CR990, User Manual

Page: 70 / 90

70 A
PPENDIX
B: T
ECHNICAL
S
UPPORT
3Com Bulletin
Board Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This
service is available through analog modem or digital modem (ISDN) 24 hours a
day, 7 days a week.
Access by
Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity, and
1 stop bit. Call the telephone number nearest you:
Access by
Digital Modem
ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to
64 Kbps. To access the 3Com BBS using ISDN, use the following number:
1 847 262 6000
3ComFacts
Automated Fax Service
The 3ComFacts automated fax service provides technical articles, diagrams, and
troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3ComFacts using your Touch-Tone telephone:
1 408 727 7021
Support from Your
Network Supplier
If additional assistance is required, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on
how to contact 3Com.
C
OUNTRY
D
ATA
R
ATE
T
ELEPHONE
N
UMBER
Australia Up to 14,400 bps 61 2 9955 2073
Brazil Up to 14,400 bps 55 11 5181 9666
France Up to 14,400 bps 33 1 6986 6954
Germany Up to 28,800 bps 4989 62732 188
Hong Kong Up to 14,400 bps 852 2537 5601
Italy Up to 14,400 bps 39 2 27300680
Japan Up to 14,400 bps 81 3 3345 7266
Mexico Up to 28,800 bps 52 5 520 7835
P.R. of China Up to 14,400 bps 86 10 684 92351
Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840
U.K. Up to 28,800 bps 44 1442 438278
U.S.A. Up to 53,333 bps 1 847 262 6000