3Com 3C990B-TX-M User Manual Download

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Troubleshooting the NIC

This chapter describes procedures for locating problems you might have with the
3Com 10/100 PCI (3C990B) NIC. It explains how to:

■

Interpret the NIC LEDs.

■

Access 3Com support databases.

■

Troubleshoot NIC installation problems.

■

Troubleshoot NIC and network connection problems.

■

Troubleshoot Remote Wake-Up.

■

Remove the network driver.

Interpreting the NIC LEDs

The 3C990B NICs have light-emitting diodes (LEDs), as described in the following table,
that can assist with network troubleshooting.

NOTE:

To access a database of technical information that can help you diagnose

and solve NIC installation, configuration, and upgrade problems, go to:

http://knowledgebase.3com.com

LED

State

Meaning

YEL/100 GRN/10

Green

If drivers are installed, the 10BASE-T connection is active.

If drivers are not installed, the NIC is receiving power.

Off

Something is preventing the connection between the NIC and the
hub or switch.

Blinking

The cable polarity is reversed. Try a different network cable or
contact your system administrator.

YEL/100 GRN/10

Yellow

If drivers are installed, the 100BASE-TX connection is active.

If drivers are not installed, the NIC is receiving power.

Off

Something is preventing the connection between the NIC and the
hub or switch.

Blinking

The cable polarity is reversed. Try a different network cable or
contact your system administrator.

ACT (activity)

Blinking

Network traffic is present.

Steady

Heavy network traffic is present.

Off

No network traffic is present.

Summary of Contents for 3C990B-TX-M

Page 1: ...CI Network Interface Card with 3XP Processor 3C990B TX M 3C990BSVR 10 100 Mbps PCI Client Server Network Interface Cards User Guide http www 3com com htt www 3com com productreg 09 1742 002 Published July 2001 ...

Page 2: ...bject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technic...

Page 3: ...Alerts 7 Remote Control 7 Keep Alive 7 Hot Plug NIC Installation 8 Flow Control Features 8 Pause Frames 8 Link Negotiation 8 Offline Diagnostics 8 3C990BSVR Server NIC Features 9 3Com DynamicAccess Advanced Server Features 9 Load Balancing 9 Self Healing Drivers 9 Failover 10 VLANs 10 Traffic Prioritization 11 Server Features Using Other NICs 11 2 Installing and Connecting the NIC Installation Ove...

Page 4: ...stallation 24 Windows Me 25 Installing the Driver 25 Verifying the Driver Installation 25 Windows 98 26 Installing the Driver 26 Verifying the Driver Installation 26 Windows 95 27 Installing the Driver 27 Verifying the Driver Installation 29 Installing the 3Com NIC Diagnostics Program 29 Starting the 3Com NIC Diagnostics Program 30 Updating the Network Driver and NIC Software 31 Installing Multipl...

Page 5: ...g an IP Address 48 Creating a VLAN 49 Specifying Traffic Priorities 49 Saving the Configuration 49 Disabling Load Balancing for a Group 50 Changing the Primary NIC 50 Removing a NIC from a Group 50 Deleting or Editing a VLAN 50 Displaying NIC Properties 51 Displaying Group Properties 51 Troubleshooting a Load Balancing Configuration 51 Changing Windows 2000 Property Settings 52 Identifying Windows...

Page 6: ...arameters 65 Maintaining Groups 65 Planning the Configuration 66 Adding a Secondary NIC to a Group 66 Adding a Group 67 Server Feature Commands 69 group 69 display status 69 help 70 link timeout 70 probe interval 70 receive timeout 70 retry count 71 send timeout 71 ungroup 71 wait timeout 72 Troubleshooting a Group Configuration 72 7 Configuring the NIC Default NIC Settings 73 Configuration Method...

Page 7: ...ows NT 4 0 88 Windows 95 98 and Me 88 Removing 3Com DynamicAccess Advanced Server Features 89 Windows NT 4 0 89 Windows 2000 89 NetWare 90 9 Running NIC Diagnostics Running the 3Com DOS Diagnostics Program 91 Running the NIC Diagnostics Tests 92 Running the Network Test 93 Running the NIC Test 93 Viewing the NIC LEDs in the 3Com Diagnostics Program 93 Viewing Network Statistics 94 Using the 3Com I...

Page 8: ...nstallation Instructions 107 E Technical Support Online Technical Services 109 World Wide Web Site 109 3Com Knowledgebase Web Services 109 3Com FTP Site 109 Support from Your Network Supplier 110 Support from 3Com 110 Returning Products for Repair 112 Index Regulatory Compliance Information FCC Class B Statement FCC Declaration of Conformity Industry Canada Class B Emission Compliance Statement Av...

Page 9: ...ventions The following tables list conventions that are used throughout this guide NIC Description Model Number 3Com 10 100 Mbps PCI NIC with 3XP processor Client NIC for 3DES 168 bit and DES 56 bit encryption 3C990B TX M 3Com 10 100 Mbps PCI Server NIC with 3XP processor Server NIC for 3DES 168 bit and DES 56 bit encryption 3C990BSVR NOTE If release notes are shipped with your product and the inf...

Page 10: ... DOS diagnostics program enter the following command a install The words enter and type When you see the word enter in this guide you must type something and then press Return or Enter Do not press Return or Enter when an instruction simply says type Words in italics Italics are used to Emphasize a point Denote a new term at the place where it is defined in the text Identify menu names menu comman...

Page 11: ...lications Data Encryption The 3C990B NIC provides Data Encryption Standard DES 56 bit encryption and 3DES 3DES 168 bit encryption Encryption processing is handled entirely by the 3XP processor on the NIC The 3XP processor enables true end to end network security IPSec at the data capacity of the connected network cable wire speed without sacrificing performance The 3C990B NIC is shipped with encry...

Page 12: ...and security tasks from the Windows 2000 operating system Remote Wake Up Lets you power on a computer remotely for after hours administration Integrated Boot ROM with Managed PC Boot Agent MBA Adds management capabilities by enabling the computer to boot from a network server rather than from its local drive MBA is compliant with the Preboot Execution Environment PXE specification NOTE The Windows...

Page 13: ... by allowing the 3XP processor and a crypto chip on the NIC to perform data encryption operations For more information see Chapter 4 Installing and Configuring Data Encryption Offloads TCP Segmentation Offload reduces CPU utilization by allowing the 3XP processor on the NIC to perform segmentation of TCP packets IP and TCP Checksum Offload reduced CPU utilization by allowing the 3XP processor on t...

Page 14: ...e Up device Integrated Boot ROM with Managed PC Boot Agent MBA The Managed PC Boot Agent MBA software adds management capabilities to the NIC by enabling the computer to boot from a network server rather than from the computer s local drive MBA is compliant with the Preboot Execution Environment PXE specification This preboot support allows you to use management applications to perform various tas...

Page 15: ...ystem monitoring in the OS absent environment The alerting capability is present whether the system is powered off booting up in sleep mode or the OS has hung There are many different alert types including those that relate to Physical security chassis intrusion heartbeat loss of connection Environmental conditions fan speed temperature voltage deviations BIOS issues ROM initialization system memo...

Page 16: ...packets again it can either send another pause frame to tell the transmitter to resume transmission or wait for transmission to resume at the end of the specified period With asymmetric flow control only one of two linked devices can receive pause frames With symmetric flow control both linked devices can send and receive pause frames Link Negotiation Related to flow control is the auto negotiatio...

Page 17: ...y over normal data Load Balancing Load balancing maximizes bandwidth at the server through the use of multiple parallel resilient server links RSLs that share the network load as shown in the next figure An RSL consists of two or more NICs that form a virtual NIC Each virtual NIC has multiple physical NICs bound to it forming a group Each NIC in a group uses the same protocols and frame types One ...

Page 18: ...trated in the following figure VLANs A virtual LAN VLAN is a group of location independent and topology independent devices that communicate as if they were on the same physical LAN Network devices on different LAN segments and of different media types can be members of the same VLAN Membership in a VLAN is determined by a VLAN tag that is transmitted with the Ethernet frame for use by a switch Wi...

Page 19: ... cross a router The 3C990B NIC multiple VLAN capability supports IEEE 802 1Q VLAN tagging and works with any switch that complies with IEEE 802 1Q specifications Refer to your Ethernet switch documentation for more information on IEEE 802 1Q VLANs Traffic Prioritization Traffic prioritization IEEE 802 1p Q ensures that business critical and delay sensitive traffic such as multimedia applications h...

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Page 21: ... turn off the computer and unplug it Disconnect all cables that are connected to the main system unit Remove jewelry from your hands and wrists Use insulated or nonconductive tools CAUTION The NIC is packed in an antistatic container to protect it during shipment Do not touch the components or any metal parts on the NIC except for the backplate To avoid damaging the NIC or the computer reduce stat...

Page 22: ...NetWare server version 3 12 4 11 or 5 x with the most recent patches and updates available from Novell technical support www novell com Computer BIOS Latest version Contact the computer manufacturer to verify Remote Wake Up For requirements see Remote Wake Up on page 5 Installing Multiple NICs If you are installing multiple 3Com 10 100 PCI NICs in one computer running Windows see the instructions ...

Page 23: ...ed to the diskette 3 Remove the diskette from drive A and attach a label for future reference Creating Installation Diskettes If you anticipate having to install the driver for the 3C990B NIC without having access to a CD ROM drive you can create a set of installation diskettes beforehand using a computer that does have a CD ROM drive To start you will need three blank formatted floppy diskettes T...

Page 24: ...e Welcome screen does not appear see EtherCD Content and Navigation on page 103 2 Click Register Product and then Register Online 3 Follow the prompts as they appear Preparing the NIC and the Computer Observe the precautions listed in Safety Precautions on page 13 Follow these preparation steps 1 Decide whether you want to use Remote Wake Up If you want to use the Remote Wake Up feature on a compu...

Page 25: ...CI slot check the computer documentation or ask the system administrator If you are planning to install the Remote Wake Up cable choose an empty PCI slot that is close to the Remote Wake Up connector on the computer motherboard The Remote Wake Up cable is only required if the computer complies with PCI 2 1 and you want to use the Remote Wake Up The cable is not required if the computer complies wi...

Page 26: ...he documentation that accompanied the computer 1 Carefully insert the NIC in the empty PCI slot as shown in the illustration Press firmly to ensure that the NIC is fully seated in the slot Secure the NIC with the screw if you removed one earlier 2 Replace the computer cover and plug in the power cord Do not turn on the power to the computer NOTE If you want to install the Remote Wake Up cable go t...

Page 27: ...tructions in Installing Multiple NICs on page 31 If you are installing multiple 3Com 10 100 PCI NICs in one computer running NetWare follow the instructions in Installing Multiple Server NICs on page 61 NOTE If your site network installation procedures require you to verify that installed hardware is functional before you install software run the 3C99XCFG EXE DOS diagnostics program before install...

Page 28: ...step 3 in Installing and Connecting the NIC on page 18 Installing Software See the following topics for requirements and instructions on installing software for various operating systems Installing NIC Drivers and Diagnostics For Windows on page 21 Updating the Network Driver and NIC Software on page 31 Installing NetWare Drivers on page 55 The next step is to install the network driver Go to Inst...

Page 29: ...ram on page 77 If you are installing the software during the installation of the network operating system see Installing a 3Com NIC While Installing the NOS on page 107 For a list of minimum installation prerequisites see Installation Requirements on page 14 Getting Help To display the Help system during the software installation click Help on any 3Com window Installing the Network Driver Using th...

Page 30: ...e EtherCD in the CD ROM drive 5 Select Search for a suitable driver for my device recommended and then click Next The Locate Driver Files screen appears 6 Select the CD ROM drives option clear any other checked options and click Next The Driver Files Search Results screen appears Windows finds the driver on the EtherCD 7 Click Next to install the driver The Hardware Install screen appears Files ar...

Page 31: ... Select Properties on the pop up menu The Network window appears 6 Click the Adapters tab If networking has not been installed on your PC before Windows NT asks you if you want to install networking Click Yes Refer to the WINNT TXT file located on the EtherCD or your Windows NT documentation for instructions 7 Click Add The Select Network Adapter dialog box appears 8 Click Have Disk The Insert Dis...

Page 32: ...icon The Network screen appears 4 Select the Adapters tab 5 Make sure that the name of the NIC appears in the list of network adapters If the name of the NIC does not appear in the list of network adapters the installation was not successful See Troubleshooting the NIC Installation on page 83 for troubleshooting help 6 Click OK to close the Network screen Close the Control Panel screen and the My ...

Page 33: ... finds the driver file for the NIC and displays the following message 3Com 10 100 PCI NIC w 3XP 3C990B Windows has finished installing the new hardware device 4 Click Finish The Systems Settings Change screen appears prompting you to restart your computer 5 Click Yes to restart your computer The software installation is complete Next verify the driver installation to confirm that the NIC is proper...

Page 34: ...e Windows 98 CD enter the path to the CD ROM drive and click OK The Add New Hardware Wizard displays a message informing you that Windows has finished installing the software 9 Click Finish The Systems Settings Change screen appears prompting you to restart your computer 10 Click Yes to restart your computer The software installation is complete Next verify the driver installation to confirm that ...

Page 35: ...ady been installed on your PC go to step 4 If this is the first time that networking is being installed on your PC the Identification tab of the Network screen appears Go to step 3 3 In the specified fields of the Identification tab screen enter the following information and then click Close Computer Name Identifies the PC on the network for other users This entry must be a unique name of 15 chara...

Page 36: ...e Network screen appears Go to step 3 3 In the specified fields of the Identification tab screen enter the following information and then click Close Computer Name Identifies the PC on the network for other users This entry must be a unique name of 15 characters or fewer containing no spaces Workgroup Identifies the group for example your department name to which your PC belongs If your computer i...

Page 37: ...cs program for Windows operating systems see the next section Installing the 3Com NIC Diagnostics Program Installing the 3Com NIC Diagnostics Program This section describes how to install the 3Com NIC Diagnostics program after you have already installed the network driver This program is for PCs running Windows 2000 Windows NT 4 0 and Windows 98 95 or Me The 3Com NIC Diagnostics program allows you...

Page 38: ...ng the 3Com NIC Diagnostics Program To start the 3Com NIC Diagnostics program 1 Open the Windows Start menu 2 Select Programs and then 3Com NIC Utilities 3 Click 3Com NIC Doctor The 3Com NIC Diagnostic screen appears For instructions on using the program see Running the NIC Diagnostics Tests on page 92 Alternatively you can also start the 3Com NIC Diagnostics program using the following procedure ...

Page 39: ...8 Restart Windows The installation is complete Installing Multiple NICs This section describes how to install multiple 3Com 10 100 PCI NICs in a computer running Windows 2000 Windows Me Windows 98 Windows 95 or Windows NT 4 0 Windows 2000 Windows Me Windows 98 and Windows 95 To install multiple NICs in a PC running Windows 2000 Windows Me Windows 98 or Windows 95 install and configure each NIC ind...

Page 40: ...e power to the PC and start Windows NT 3 Double click the My Computer icon then the Control Panel icon and then the Network icon The Network screen appears 4 Select the Adapters tab 5 Click Add The Select Network Adapter screen appears 6 Click Have Disk 7 Insert the EtherCD 8 Make sure that d appears in the entry box where d represents the letter name of the CD ROM drive and then click OK The Sele...

Page 41: ...lso provides instructions for Disabling Data Encryption on the 3C990B NIC Upgrading Data Encryption on the 3C990B NIC from 56 bit DES to 168 bit 3DES Configuring IPSec In Windows 2000 environments Overview Internet Protocol Security IPSec is a framework of open standards for ensuring secure private communications over IP networks IPSec ensures confidentiality integrity access control and authentic...

Page 42: ...he 3Com Security Software Utility from the 3Com Web site to your computer 5 Run the 3Com Security Software Utility The utility detects the 3C990B NIC s installed in your computer 6 Follow the displayed prompts to enable data encryption and restart the computer Each of the steps listed above is covered in more detail in the sections that follow Downloading the 3Com Security Software Utility Before ...

Page 43: ...s and contact information and then to submit the information to 3Com for manual processing Follow the steps displayed in your browser window 7 Enter your personal information such as name and address in the appropriate fields Entries for all the following fields are required unless indicated otherwise Full Name of Business If you will be using data encryption for personal use type Self Company Web...

Page 44: ...k OK The 3Com Security Software Utility is downloaded to the hard drive location that you specified in step 12 For further instructions see the next section Installing Data Encryption Installing Data Encryption This section explains how to install and activate data encryption on the 3C990B NIC once you have downloaded the 3Com Security Software Utility from the 3Com Web site If you have not yet do...

Page 45: ...can also press Alt Tab to suspend the 3Com Security Software Utility and close applications Continue at step 2 when all open applications have been closed 2 Click Next The 3Com Security Software Utility first verifies that you have already installed and registered the 3C990B NIC When the Registration Number is validated the utility will prompt you to choose whether you want to enable encryption or...

Page 46: ...quirements The following is an example of one approach to creating a security policy Defining the Console This sequence establishes the Console and defines its parameters To define the Console 1 In the Windows taskbar click Start Programs Accessories and then Command Prompt 2 At the DOS prompt enter MMC The Console1 screen appears Encryption Type Encryption Level Description AH Medium Authenticati...

Page 47: ...ty Policy Name screen appears 5 Enter a name for the new security policy that you are creating You can enter a description to help you identify this policy 6 Click Next The Requests for Secure Communication screen appears 7 Clear the Activate the default response rule check box 8 Click Next and then Finish A screen appears with the name of the new security policy in the title bar 9 Click Add The S...

Page 48: ...able the option for the new filter name and make sure that the new filter name is selected 2 Click Next Creating the Filter Action This sequence defines how the filter acts on the policy The Filter Action screen appears 1 Click Add The Filter Action Wizard starts 2 Click Next The Filter Action Name screen appears 3 Enter a name for example 3DES to the Server and then click Next The Filter Action G...

Page 49: ...con that is created when you save the policy in the previous step Enabling Encryption An encryption policy must exist in the Console Root IP Security Policies on the Local Machine screen before you can enable encryption on the 3C990B NIC To enable encryption 1 Right click the desired policy icon in the right pane of the screen 2 Select Assign 3 A green plus symbol appears on the policy icon to ind...

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Page 51: ...o describes 3C990B NIC support for Windows 2000 offload features in an IP environment The Windows 2000 offload features are designed to enhance the Windows 2000 operating system capabilities by off loading key TCP IP networking and security tasks from the Windows 2000 operating system Installing 3Com Advanced Server Software Follow these steps to install 3Com Advanced Server DynamicAccess software...

Page 52: ...rver Technology installation is finished exit the EtherCD and then exit Windows 10 Restart the PC Verifying Successful Installation After the 3Com Advanced Server software is installed on the server PC the following changes are visible in the Windows Network control panel For each physical NIC installed in the client PC a virtual NIC entry appears in the list of network adapters All protocols are ...

Page 53: ...ormance For the best failover performance turn the spanning tree feature off at switches that are connected directly to the server If the spanning tree feature is turned on a failover may be delayed up to 30 seconds while the switch processes the spanning tree algorithm Plan the cable changes required to connect each primary NIC and all secondary NICs to the same network segment Observe the recomm...

Page 54: ...ce RSL window also appear as groups in the VLAN window Any ungrouped NICs in the Load Balance RSL window are also listed in the VLAN window Windows 2000 Access 3Com Advanced Server server features through the Windows 2000 Network and Dial up Connections window as follows 1 Log in to Windows 2000 with administrator privileges 2 Launch the Windows 2000 Network and Dial up Connections window 3 Select...

Page 55: ...oad Balance Enabled box and the Receive Load Balance Enabled box Enter only the Host ID bytes required for a dedicated IP address For example See Specifying a Dedicated IP Address later in this chapter for more information on the dedicated IP address To disable all load balancing Clear the Receive Load Balance Enabled and the Transmit Load Balance Enabled check boxes 5 Click OK The name of the new...

Page 56: ...ropriate procedure below Byte 1 Byte 2 Byte 3 Byte 4 Class A Network ID Host ID 125 24 1 253 Class B Network ID Host ID 139 25 2 253 Class C Network ID Host ID 193 26 3 253 Class Byte 1 Specify only bytes A 126 2 3 and 4 the three rightmost boxes B 128 191 3 and 4 the two rightmost boxes C 192 223 4 the rightmost box Changing the Other Device s IP Address After you change the other device s addres...

Page 57: ...Priorities You can use the DynamicAccess Software Setup window to specify traffic priorities 1 Double click the 3Com DynamicAccess icon in the Windows Control Panel The DynamicAccess Software Setup window appears 2 Click the appropriate tab Traffic Prioritization Prioritize applications to ease bottlenecks in the network and allow critical applications to take network precedence You can turn traff...

Page 58: ...ignated as secondary NICs If a foreign non 3Com NIC is used it must be designated the primary NIC Primary status is indicated by a P icon at the beginning of the NIC name When there are more than one NIC in a group you can change the primary NIC as follows 1 Click the Load Balance RSL tab 2 In the Load Balance RSL window select a secondary NIC from the Load Balance RSL Groups list 3 Click Select P...

Page 59: ...s go to http knowledgebase 3com com Symptom Tip Receive load balancing fails to begin functioning Check the Group Properties to verify that the dedicated IP address has been entered If no address appears in the Group Properties dialog box enter one to enable receive load balancing Receive load balancing stops functioning Cables may be disconnected or there may be other hardware problems Reconnect ...

Page 60: ...n and select Properties from the menu 2 In the DynamicAccess Properties window click the General tab 3 In the General tab move the cursor over the miniport name Do not click the name After a short pause the MAC address of the associated NIC appears in a pop up window Using Windows 2000 Offload Features The 3C990B NIC supports Windows 2000 offload features in an IP environment The Windows 2000 offl...

Page 61: ...ue entry box shown in the following table for the desired offload state 7 Close all open windows The following table describes values for the offload functions Value Offload Function Enabled All Offloads Disabled No offloads cksum TCP Checksum cksum ipsec TCP Checksum and IPSec cksum tcpseg TCP Checksum and TCP Segmentation cksum tcpseg ipsec TCP Checksum and TCP Segmentation and IPSec ipsec IPSec...

Page 62: ... offloads In another example if you have a group of three NICs with two supporting TCP Checksum TCP Segmentation and IPSec offloads and one supporting only IPSec then the group will support only IPSec offloads If you add a NIC to an existing group and that NIC has offload capabilities that differ from those of the group then you must reconfigure the group that is you must delete the group recreate...

Page 63: ...pport NetWare 3 11 or 4 0x servers The 3C990B NIC does not support NetWare 3 12 or 4 11 servers that are not updated to the latest Novell Support Pack NetWare 3 12 does not support 3C990B NIC load balancing failover or TCP IP checksum offload hardware checksumming Use the following support packs to achieve best results with the network driver You can obtain the latest support packs from the Novell...

Page 64: ... NOS on page 107 For a list of installation requirements see Installation Requirements on page 14 Netware Packet Receive Buffers Follow these guidelines for NetWare 4 11 and 5 x The driver requires 200 packet receive buffers for each installed NIC You must increase the minimum and maximum packet receive buffers values by 200 for each installed NIC For example if you install two NICs increase the p...

Page 65: ...ver and load the driver 3 In the NetWare Console issue a CONFIG command 4 Write down the slot number that is listed for the installed NIC 5 Install the second 3C990B NIC 6 Follow the installation instructions in this chapter to install the driver on the second NIC Each time you load the driver the CONFIG command displays the slot numbers for all the 3C990B NICs in the system Installing the NetWare...

Page 66: ...nter the directory a nwserver 3c99x lan An updated list of installed drivers appears 8 Select 3C99x and then press Enter You are prompted to name the NIC for example 3c99x_1 9 Type the name of the NIC and press Enter You are prompted for the slot number For information on how to verify the slot number see Verifying the PCI Slot Number on page 61 10 Enter the slot number and then press Enter 11 Pre...

Page 67: ...e 4 11 Restart the server NetWare 5 x Select Reinitialize System Press Enter to reinitialize 19 Press Esc to exit from the program Installing the Server Driver and Advanced Server Features Using AUTOEXEC NCF You can also install the server driver by editing or adding new LOAD commands in the AUTOEXEC NCF file With NetWare installed and the server up and running complete the following steps to inst...

Page 68: ...t the driver 9 Select Yes at the prompt to confirm the name of the driver to copy The installation program copies the driver to the appropriate server subdirectory The Configuration screen appears Specifying the Slot Number You need not specify the slot number if you are installing only one NIC 1 In the Configuration screen select Slot Number 2 Enter the slot number of the NIC that you want to ins...

Page 69: ...e Verifying the PCI Slot Number on page 61 for instructions The values name1 and name2 are unique names assigned to each NIC by your system administrator The values name1 and name 2 must be different The frame parameters frametype1 and frametype2 can be one of the following Ethernet_802 2 Ethernet_802 3 Ethernet_II Ethernet_SNAP Make sure that the frametype for the server and the workstation is th...

Page 70: ...ng from floppy insert the first diskette of the product you want to install into the drive and verify that the path above is correct Press F3 to specify a different path Press ENTER to continue 3 Press F3 4 Enter this command 3c99xC_txm nwserver The following message appears Product 3Com DynamicAccess Server Features was found Verify that this is the product you want to install before proceeding P...

Page 71: ...se the RSL option For the LBRSL GROUP command syntax see Server Feature Commands on page 69 For more information on maintaining the group configuration see Maintaining Groups on page 65 5 Save the AUTOEXEC NCF file and return to the server prompt The sample AUTOEXEC NCF file below shows a group of two NICs The primary NIC in slot 10001 is bound to a secondary NIC in slot 10002 CAUTION Do not set N...

Page 72: ...ted by the server to be tested 2 Log in or map to the server If you cannot log in or map to the server the link is not functional If the link is functional the following message appears Link integrity test for primary slot XXXXX passed load se load lbrsl Define primary NIC slot frame instances load 3c99x slot 10001 frame ethernet_802 2 name p1_802 2 load 3c99x slot 10001 frame ethernet_ii name p1_...

Page 73: ...lue is 0 zero which means Disable Do not enable TCP IP checksum offload if you plan to form load balancing failover groups SHD_LEVEL 0 None 1 Basic 2 Enhanced 3 Basic Enhanced 1 The default value indicating Basic Monitors levels for the following self healing driver conditions firmware heartbeat interrupt availability recoverable transmit and receive errors CRC transmit underruns receive overruns ...

Page 74: ...e the primary NIC in each group Decide whether groups are to perform load balancing Load balancing groups provide failover and share the network load Resilient server link groups provide failover but do not share the network load If you plan to form load balancing failover groups do not enable TCP IP checksum offload To use bidirectional load balancing you must assign a dedicated IP address for ea...

Page 75: ...nd To specify a load balancing group with resilient server links use the LB option To specify a resilient server link group without load balancing use the RSL option For the LBRSL GROUP command syntax see Server Feature Commands on page 69 load se load lbrsl Define primary NIC slot frame instances load 3c99x slot 10001 frame ethernet_802 2 name p1_802 2 load 3c99x slot 10001 frame ethernet_ii name...

Page 76: ... p3_802 2 load 3c99x slot 10003 frame ethernet_ii name p3_ii Define Group 2 primary NIC slot frame instances load 3c99x slot 10004 frame ethernet_802 2 name p4_802 2 load 3c99x slot 10004 frame ethernet_ii name p4_ii Define Group 2 secondary NIC slot frame instances load 3c99x slot 10005 frame ethernet_802 2 name p5_802 2 load 3c99x slot 10005 frame ethernet_ii name p5_ii Bind protocols to primary...

Page 77: ...ormation Syntax lbrsl group lb addr RxIPAddr pri_slot sec_slot sec_slot lbrsl group rsl pri_slot sec_slot sec_slot where lb specifies a load balancing group rsl specifies a resilient server link group RxIPAddr is a dedicated IP address for the load balancing group pri_slot is the PCI slot number of the primary NIC sec_slot is the PCI slot number of a secondary NIC Example lbrsl group lb addr 192 1...

Page 78: ...value is displayed receive timeout This command sets the receive timeout individually for each group and displays a message for each loaded frame type Syntax lbrsl help Syntax lbrsl link timeout seconds where seconds is the time in seconds Example lbrsl link timeout 10 Default 5 Syntax lbrsl probe interval seconds where seconds is the interval in seconds Example lbrsl set probe interval 1 Default ...

Page 79: ...not acknowledged A message is displayed for each loaded frame type ungroup This command deletes a group The LAN driver for the group must not be loaded The following message appears for all frame types that the NIC supports Cleaning up resources for group associated with Primary Slot xxxx Syntax lbrsl retry count number_of_retries where number_of_retries is any positive integer Example lbrsl retry...

Page 80: ...blems that may occur in a group configuration Syntax lbrsl wait timeout seconds where seconds is any positive integer Example lbrsl wait timeout 2 Default 1 NOTE To access a database of technical information that can help you diagnose and solve NIC installation configuration and upgrade problems go to http knowledgebase 3com com Symptom Tip More than one non 3Com server NIC has been detected in on...

Page 81: ...x mode of the connected hub or switch When you select this setting the Media Type is automatically set to Auto Select Full Duplex sets the NIC to operate in full duplex mode To use this setting the switch that you are connected to must support full duplex You must also manually set the NIC Media Type setting Half Duplex sets the NIC to operate in half duplex mode You must also set the NIC Media Ty...

Page 82: ...ge in the Value list AUTO SELECT 100BASE TX 100 Mbs 10BASE T 10 Mbs Self Healing In BASIC mode monitors firmware heartbeat and interrupt stalls and tries to automatically reset the NIC Also monitors link status and reports changes In ENHANCED mode checks for transmit receive errors and tries to recover BASIC Disabled Enhanced Error Tolerance Specifies threshold levels for transmit receive errors A...

Page 83: ...NIC Utilities 4 Click 3Com NIC Doctor Windows 2000 Windows NT 4 0 Windows Me Windows 98 or Windows 95 3Com Configuration and Diagnosticsprogram for DOS Configure the NIC locally using the 3Com Configuration and Diagnostics program for DOS 1 Copy 3c99xcfg exe from the EtherCD to the root directory of a DOS bootable diskette 2 Reboot the PC using the DOS bootable diskette 3 Enter at the DOS prompt a...

Page 84: ...IC Doctor The 3Com NIC Diagnostics General screen appears 4 If your PC has more than one NIC installed open the Network Interface Card NIC list box and select the NIC to be configured 5 Click the Configuration tab The Configuration screen appears 6 Under Network Parameter select the setting to be changed For a description of each setting click the question mark in the upper right corner of the scr...

Page 85: ...Boot ROM Setting The default NIC boot ROM setting is Disabled This setting must be enabled to boot from the network To enable or disable the NIC boot ROM setting 1 Make sure that the NIC is installed and is connected to the network and that the NIC driver is installed 2 Open the Windows Start menu 3 Select Programs and then 3Com NIC Utilities NOTE If you do not have a DOS bootable diskette see Mak...

Page 86: ...vice in the specified order Refer to your PC documentation if you do not know which type of PC you have BBS BIOS Compatible PCs To enable a BBS BIOS compatible PC to boot from the network using the MBA boot ROM 1 Make sure that the NIC boot ROM setting is Enabled See the previous section Enabling or Disabling the Boot ROM Setting for instructions 2 Set the MBA manually as the first boot device in ...

Page 87: ...hat the NIC the network driver and the 3Com NIC Diagnostics program are installed 2 Open the Windows Start menu 3 Select Programs and then 3Com NIC Utilities 4 Click 3Com NIC Doctor The 3Com NIC Diagnostics General screen appears 5 On the General screen make sure that the check box next to Show 3Com Logo on Startup is not selected 6 Exit the 3Com NIC Diagnostics program CAUTION For computers runni...

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Page 89: ...e problems go to http knowledgebase 3com com LED State Meaning YEL 100 GRN 10 Green If drivers are installed the 10BASE T connection is active If drivers are not installed the NIC is receiving power Off Something is preventing the connection between the NIC and the hub or switch Blinking The cable polarity is reversed Try a different network cable or contact your system administrator YEL 100 GRN 1...

Page 90: ...switch is powered on Accessing 3Com Support Databases In addition to the 3Com support databases listed in this section check the README TXT files in the ENGLISH INSTALLS and NWSERVER subdirectories and check the Help text files located in the HELP directory on the EtherCD Accessing the 3Com Knowledgebase To access a database of technical information that can help you diagnose and solve NIC install...

Page 91: ...Installation If you encounter any of the following problems or error messages follow the steps in Cleaning Up a Broken Installation later in this chapter to resolve the problem Problems Error Messages A red X or a A yellow exclamation point appears by the name of the NIC in the Windows Device Manager The Network Neighborhood icon does not appear on the Windows desktop The NIC does not appear in th...

Page 92: ...own box and select the following path options cabs See Chapter 3 Installing NIC Drivers and Diagnostics For Windows for information about confirming that the NIC and driver are properly installed After the driver has been reinstalled reinstall the 3Com NIC Diagnostics program See Installing the 3Com NIC Diagnostics Program on page 29 for instructions Troubleshooting the Network Connection If you e...

Page 93: ...us 12 months contact the computer manufacturer to obtain the current version of the BIOS software Run the NIC diagnostic tests Run the NIC and Network Tests as described in Running NIC Diagnostics on page 91 If the tests fail replace the NIC with a known working NIC and run the tests again using the same configuration settings as those used on the failed NIC If the working NIC passes all tests the...

Page 94: ... for a replacement NIC If Remote Wake Up does not work with the new NIC installed there may be a problem with the computer motherboard Consult your computer manufacturer Troubleshooting a Network Connection When working with 10BASE T or 100BASE TX cabling concentrators and NICs from different vendors it is possible to connect everything but still have no network communication To narrow the range o...

Page 95: ...over cable is used the LED on the NIC functions differently than it would under normal operating conditions For example with a correct crossover connection the LED lights whereas with a straight through connection the LED does not light If you make a crossover cable and the polarity is mismatched that is TD to RD instead of TD to RD the LED blinks Removing the Network Driver To remove the network ...

Page 96: ...dapters box and then click Remove 4 Click Yes to confirm the removal 5 Click Close to close the Network screen You are prompted to restart the computer 6 Depending on whether you are removing the NIC or reinstalling NIC software do the following If you are physically removing the NIC from the computer click No Do not restart the computer until you shut down the system turn the power off and remove...

Page 97: ...ble click the Network icon 3 In the Network window click the Protocols tab 4 In the Protocols tab select DA Pass Thru Driver Transport 5 Click Remove 6 Follow the prompts to remove the software and reboot the server Windows 2000 The Windows 2000 system does not allow you to uninstall the 3Com Advanced Server technology miniport using the Device Manager To remove 3Com DynamicAccess Advanced Server ...

Page 98: ...Other Installation Actions screen select View Configure Remove installed products The Currently Installed Products screen appears listing software products that are installed in the system 4 From the list of products select 3Com DynamicAccess Server Features and press Del Select Yes to remove the software NOTE For instructions on removing the 3Com NIC Diagnostics Program from your computer see Rem...

Page 99: ...cs Use the 3Com icon in the Windows system tray Remove the 3Com NIC Diagnostics program Running the 3Com DOS Diagnostics Program To start the 3Com DOS diagnostics program for DOS and NetWare installations 1 Copy 3c99xcfg exe from the EtherCD to the root directory of a DOS bootable diskette NOTE Before starting any diagnostics program close all running applications NOTE The following sections expla...

Page 100: ...ewing NIC data 5 Select the Diagnostics tab The Diagnostics screen appears NOTE Click Help to obtain general information about the function of a screen To obtain specific information about any topic on a screen click the question mark in the upper right corner of the screen move it over a topic and click once Tab Description General Select the General tab to display the node address I O address an...

Page 101: ...oning correctly 3 Click Close If the test fails make sure that the NIC is properly connected to the network cable Hub or switch to which the NIC is connected is powered on Cable complies with the proper length and specifications for your network Running the NIC Test Run the NIC Test to check the physical components connectors and circuitry on the NIC 1 On the Diagnostics screen click Run NIC Test ...

Page 102: ... the upper right corner of the screen drag it over a statistic and click once A pop up box appears displaying information about the statistic 6 Click OK to exit the diagnostics program To go to another diagnostics screen click the appropriate tab Using the 3Com Icon in the Windows System Tray The 3Com icon which can be enabled to appear in the Windows system tray allows you to start the 3Com NIC D...

Page 103: ...tion is updated each time you move your mouse pointer over the 3Com icon Removing the 3Com NIC Diagnostics Program The 3Com NIC Diagnostics Program can be removed using the Add Remove Programs Wizard in Windows or by using the EtherCD For instructions on using the Add Remove Programs Wizard in Windows refer to your Windows documentation To remove the 3Com NIC Diagnostics program using the EtherCD ...

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Page 105: ... 5 operating 1 26A maximum for normal operation 375 mA for low power mode Network Interface 10 Mbps Ethernet 10BASE T Ethernet IEEE 802 3 industry standard for a 10 Mbps baseband CSMA CD local area network 100 Mbps Ethernet 100BASE TX Ethernet IEEE 802 3u industry standard for a 100 Mbps baseband CSMA CD local area network Environment Operating temperature 32 to 158 F 0 to 70 C Storage temperature...

Page 106: ...are shown below RJ 45 Connector Pin Assignments The following illustration shows the RJ 45 connector pin assignments for the 3C990B NICs Standards Conformance Microsoft PC97 Microsoft PC98 Microsoft PC99 PCI 2 1 and 2 2 DMI 1 0 and 2 0 ACPI 1 0 SMBus 2 2 WBEM CIM WMI NIC 3C990B family Cable Category 3 4 or 5 unshielded twisted pair Network cable connector RJ 45 Transceiver On board Maximum Network...

Page 107: ... PC and the NIC DMI applications use the information from the MIF to manage the PC and the NIC The content of the MIF is based on the capabilities of the NIC driver found in the PC For example if a NIC with an MBA boot ROM is found all groups related to the boot ROM are included in the MIF for that particular NIC This ensures that the network management application does not receive irrelevant info...

Page 108: ... install the 3Com DMI Agent on a PC running Windows 2000 Windows NT 4 0 Windows Me Windows 98 or Windows 95 To install the 3Com DMI Agent 1 Make sure that the PC meets the requirements listed in Client PC Requirements on page 99 2 Make sure that the 3C990B NIC is installed in the PC and is connected to the network 3 Insert the EtherCD in the CD ROM drive The EtherCD Welcome screen appears 4 Click ...

Page 109: ... management application that supports DMI 2 0 or 2 0s to verify that the 3Com NIC is present Refer to the 3Com DMI Agent User Guide or contact your system administrator for instructions NOTE If you have 3Com DynamicAccess Advanced Server features and a foreign non 3Com NIC installed the foreign NIC is displayed as a 3Com NIC in the DMI browser ...

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Page 111: ...lowing table describes the navigation links available on the Welcome screen Links Description User Guide Prints a PDF version of the user guide Copies a PDF version of the user guide to your computer hard drive NIC Software Installs and configures the NIC in supported Windows operating systems Installs 3Com DynamicAccess Advanced Server features Creates installation diskettes to install the NIC so...

Page 112: ...o insert notification To view the Welcome screen on the CD navigator with auto insert enabled reinsert the CD in the CD ROM drive Subdirectory Contains English In each language subdirectory files specific to that language This subdirectory contains copies of Adobe Acrobat Reader 4 0 or 3 0 CMI Client installation files the Disk Copy utility and a PDF version of the user guide Help Installation and...

Page 113: ...ains why and how to register your NIC support txt Contains information about technical assistance services available from 3Com trouble txt Contains troubleshooting tips unt_nt4 txt Explains how to perform an automated installation of Windows NT 4 0 over the network unattended install unt_w98 txt Explains how to perform an automated installation of Windows 98 over the network unattended install w95...

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Page 115: ...s for Windows in Updating the Network Driver and NIC Software on page 31 NetWare Fresh Installation These instructions apply to NetWare versions 4 11 and 5 x Requirements See Installation Requirements on page 14 Installation Instructions These instructions are intended for installing from the 3Com EtherCD If you download 3Com software from the Web and make installation diskettes to use for the ins...

Page 116: ... the CD ROM drive 14 Insert the NetWare CD in the CD ROM drive 15 From the Options menu select Continue The installation continues In NetWare 5 x the Configure Server Properties windows appear Locate the Network Boards list in the Protocols window The installed NICs are listed in this window Select each installed NIC and configure its protocols Proceed with the installation and reboot when you are...

Page 117: ... such as technical documentation and software library as well as support options that range from technical education to maintenance and professional services 3Com Knowledgebase Web Services This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe Located on the World Wide Web at http knowledgebase 3com com this service gives all 3Com...

Page 118: ...rt services To find out more about your support options call the 3Com technical telephone support phone number at the location nearest you When you contact 3Com for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if a...

Page 119: ... Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 8088 33 25 0800 78354 8088 33 25 0800 1 019387 0800 91 7736 0800 100 0427 06800 14370 1 800 553 117 18009431983 800 780557 800 29727 0800 023 0245 800 1 0767 00800 4411 349 800 844 029 0800 991183 900 95 8966 020 796980 0800 835283 0800 085 1816 Latin America Brazil Mexico Puerto Rico Central and South America...

Page 120: ... Peru Uruguay Venezuela 0810 222 3266 511 241 1691 0800 133266 or 55 11 5643 2700 525 201 0004 562 240 6200 525 201 0004 525 201 0004 525 201 0004 525 201 0004 511 241 1691 525 201 0004 525 201 0004 From the following countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland P...

Page 121: ...rogram 47 Alert Standard Forum ASF 7 Alert Type 74 alerts remote system overview 7 requirements 7 asymmetric flow control 8 auto negotiation 8 auto play CD ROM 104 AUTOEXEC NCF file changing to install the NetWare 3 12 driver 57 changing to support multiple NICs 61 samples 63 66 68 B bidirectional load balancing 10 45 66 BIOS 14 BIOS issues 7 boot disk 15 boot ROM MBA 4 booting from network 78 def...

Page 122: ...ndows 50 VLAN Windows 50 efficient multicast control configuring 49 EIA TIA 568 standards 98 ENABLE_CHKSUM 65 encryption 3C990B NIC disabling 37 enabling 34 installing 36 overview 33 upgrading 37 encryption Windows 2000 binding a filter 40 binding a filter action 41 creating a policy 38 defining a Console 38 disabling 41 enabling 41 filter action creating a 40 filter creating a 39 environmental co...

Page 123: ...65 memory requirements client and server minimums 14 NetWare 56 messages sending to NetWare console 65 MIBs 109 Microsoft Systems Management Server 7 Microsoft Task Offload support 45 miniport connections relating to LAN connections 52 multicast control configuring 49 multiple NICs configuring offloads for 54 in NetWare 57 in Windows 31 N NetBoot ROM default setting 73 description 73 NetWare addin...

Page 124: ...t command 71 returning products for repair 112 RJ 45 port pin assignments 98 RMCP 7 ROM initialization 7 RWU 5 S safety precautions 13 secondary NICs 9 50 security physical 7 security policy creating 38 Security Software Utility downloading 34 installing encryption through 36 self healing drivers SHDs 9 configuring for NetWare 65 default setting 74 overview 9 send timeout command 71 sent frames vi...

Page 125: ...indows 2000 802 1p support property 45 changing property settings 52 duplex setting 73 installing Advanced Server features 43 driver 22 DynamicAccess 43 multiple NICs 31 media type setting 74 miniport and LAN connections identifying 52 offload features 5 52 removing NIC software 87 Windows 95 Build 950 27 installing driver 27 multiple NICs 31 OSR2 28 removing NIC software 88 upgrading to Windows 9...

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Page 127: ... not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equi...

Page 128: ... Canadian ICES 003 Avis de Conformité à la Réglementation d Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB 003 du Canada VCCI Class B Statement This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it...

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