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Chapter 11 Troubleshooting

WAP5805 User’s Guide

Make sure the power LED is on.

Press the

RESET

button for longer than 1 second to restart/reboot the WAP5805.

Press the

RESET

button for longer than five seconds to set the WAP5805 back to its factory-default

configurations.

If the WAP5805 restarts automatically, wait for the WAP5805 to finish restarting, and log in to the
Web Configurator. The password is “1234”.

If the WAP5805 does not restart automatically,

sconnect and reconnect the WAP5805’s power.

Then, follow the directions above again.

Содержание WAP5805

Страница 1: ...com WAP5805 Wireless N600 HD Media Streaming Box Version 1 00 Edition 1 7 2013 Copyright 2013 ZyXEL Communications Corporation User s Guide Default Login Details LAN IP Address AP 192 168 1 2 Client...

Страница 2: ...k may differ slightly from your product due to differences in your product firmware or your computer operating system Every effort has been made to ensure that the information in this manual is accura...

Страница 3: ...ew User s Guide 8 Getting to Know Your WAP5805 10 WAP5805 Modes 18 The Web Configurator 20 Tutorials 23 Technical Reference Expert Mode 30 Access Point Expert Mode 32 Client Expert Mode 37 Monitor 42...

Страница 4: ...Button 11 1 6 The WPS Button 11 1 7 LEDs 12 1 8 Wall mounting Instructions 15 1 8 1 Desktop Installation 15 Chapter 2 WAP5805 Modes 18 2 1 Overview 18 2 1 1 Web Configurator Modes 18 2 1 2 Device Ope...

Страница 5: ...w 32 5 2 What You Can Do 32 5 3 What You Need to Know 32 5 3 1 Configuring your WLAN LAN and Maintenance Settings 33 5 4 Setting your WAP5805 to AP Mode 33 5 5 AP Mode Status Screen 33 5 5 1 Navigatio...

Страница 6: ...What You Need To Know 62 9 3 1 LAN TCP IP 62 9 3 2 IP Alias 62 9 4 LAN IP Screen 63 9 5 IP Alias Screen 64 Chapter 10 Maintenance 65 10 1 Overview 65 10 2 What You Can Do 65 10 3 General Screen 65 10...

Страница 7: ...Table of Contents WAP5805 User s Guide 7 Appendix B Wireless LANs 105 Appendix C Legal Information 118 Index 123...

Страница 8: ...8 PART I User s Guide...

Страница 9: ...9...

Страница 10: ...h as file transfers music downloading HD video streaming and online gaming 1 2 Applications The WAP5805 can be configured to use the following operating modes AP Use the switch on the side panel to se...

Страница 11: ...d you will have to reset the WAP5805 to its factory default settings If you backed up an earlier configuration file you would not have to totally re configure the WAP5805 You could simply restore your...

Страница 12: ...ess the WPS button for more than three seconds and release it Press the WPS button on another WPS enabled device within range of the WAP5805 Note You must activate WPS in the WAP5805 that acts as the...

Страница 13: ...ue On The WAP5805 has a successful 10 100 1000 Mbps GbE connection Blinking The WAP5805 is sending receiving data through the LAN Off The LAN is not connected Power Green On The WAP5805 is receiving p...

Страница 14: ...receiving data through the LAN Off The LAN is not connected Blue On The WAP5805 has a successful 10 100 1000 Mbps GbE connection Blinking The WAP5805 is sending receiving data through the LAN Off The...

Страница 15: ...WAP5805 User s Guide 15 1 8 Wall mounting Instructions 1 8 1 Desktop Installation When opening the product there will be no need to assemble the device as the WAP5805 will be fully assembled for you F...

Страница 16: ...e Complete the following steps to hang your WAP5805 on a wall 1 Disassemble the stand see Section Figure 4 on page 16 2 Select a position free of obstructions on a sturdy wall 3 Install the stand on t...

Страница 17: ...de the wall when installing the stand Figure 5 Installing the Stand 4 Hold the WAP5805 with the LEDs facing upward Align the holes on the back of the WAP5805 with the tabs on the stand Attach the WAP5...

Страница 18: ...WAP5805 Click Expert Mode after logging into the Web Configurator The User s Guide Chapter 3 on page 20 through Chapter 10 on page 65 discusses the screens in this mode 2 1 2 Device Operating Modes T...

Страница 19: ...he AP CL switch on the WAP5805 s side panel to the AP position to have the WAP5805 act as an access point Otherwise push the switch to the CL position to have the WAP5805 work as a wireless client The...

Страница 20: ...unctions are allowed in Internet Explorer 3 2 Accessing the Web Configurator 1 Connect your computer to the LAN port of the WAP5805 2 The default IP address of the WAP5805 in access point mode is 192...

Страница 21: ...cribes the labels in this screen Table 4 Login screen LABEL DESCRIPTION Language Select the language you want to use to configure the Web Configurator Password Type 1234 default as the password Click...

Страница 22: ...n automatically times out when the time period set in the Administrator Inactivity Timer field expires default five minutes go to Chapter 10 on page 65 to change this Simply log back into the WAP5805...

Страница 23: ...AP5805 in AP mode as the AP and WAP5805 in client mode as the wireless client which connects to a notebook There are two WPS methods for creating a secure connection This tutorial shows you how to do...

Страница 24: ...e on 3 Press the WPS buttons for more than three seconds The WPS LEDs blink Note It doesn t matter which button is pressed first You must press the second button within two minutes of pressing the fir...

Страница 25: ...e configuration interfaces of both AP and client 1 Log into the client s Web Configurator Go to the Configuration Network Wireless LAN WPS screen to get a PIN number 2 Log into the AP s Web Configurat...

Страница 26: ...lient This may take up to two minutes Then the wireless client is able to communicate with the AP securely The following figure shows you how to set up wireless network and security on AP and wireless...

Страница 27: ...and you are logged into the Web Configurator through your LAN connection see Section 3 2 on page 20 1 Open the Wireless LAN General screen in the AP s Web Configurator 2 Enter SSID_Example3 as the Nam...

Страница 28: ...l Checking Wireless Settings 4 4 Connecting the WAP5805 Client to a WAP5805 AP If you have an access point with Internet access deployed in your network already and you want to use the WAP5805 as a wi...

Страница 29: ...lick Add Profile to add this wireless device to a profile 4 4 2 Configuring Your Wireless Client 1 Open the Wireless LAN General screen for WAP5805 in Client mode Web Configurator 2 Enter SSID_Example...

Страница 30: ...30 PART II Technical Reference Expert Mode...

Страница 31: ...31...

Страница 32: ...setting up a wireless network in Access Point mode 5 2 What You Can Do Use the Status screen Section 5 5 on page 33 to view read only information about your WAP5805 Use the LAN screen Chapter 10 on p...

Страница 33: ...ddress in the range between 192 168 1 3 and 192 168 1 254 4 Click Start Run on your computer in Windows Type cmd in the dialog box Enter ipconfig to show your computer s IP address If your computer s...

Страница 34: ...me Firmware Version This is the firmware version LAN Information MAC Address This shows the LAN Ethernet adapter MAC Address of your device IP Address This shows the LAN port s IP address IP Subnet Ma...

Страница 35: ...f the heap memory the WAP5805 is using Interface Status Interface This displays the WAP5805 port types The port types are LAN and WLAN Status For the LAN ports this field displays Down line is down or...

Страница 36: ...configure LAN IP address and subnet mask IP Alias Use this screen to have the WAP5805 apply IP alias to create LAN subnets MAINTENANCE General Use this screen to view and change administrative setting...

Страница 37: ...AN port that needs to connect to the Internet The WAP5805 wirelessly connects to the available access point B Figure 19 Wireless Client Mode After the WAP5805 and the access point connect the WAP5805...

Страница 38: ...case your computer must have an IP address in the range between 192 168 1 3 and 192 168 1 254 except 192 168 10 4 Click Start Run on your computer in Windows Type cmd in the dialog box Enter ipconfig...

Страница 39: ...OP Mode This is the device operating mode Section 2 1 2 on page 18 to which the WAP5805 s wireless LAN is set Client Mode Wifi Mode This is the wifi mode of your device MAC Address This shows the wir...

Страница 40: ...to 100 the WAP5805 is running at full load and the throughput is not going to improve anymore If you want some applications to have more throughput you should turn off other applications for example...

Страница 41: ...plays the SSID of the wireless device indicates the wireless device is added to an activated profile and the WAP5805 is connecting to it BSSID This displays the MAC address of the wireless device Sign...

Страница 42: ...selected in the Log Setting screen Use the Log Setting screen Section 7 4 on page 43 to configure which logs and or immediate alerts the WAP5805 is to record use the Packet Statistics screen Section 7...

Страница 43: ...ll logs to view logs from all of the log categories that you selected in the Log Settings screen Refresh Click Refresh to renew the log screen Clear Log Click Clear Log to delete all the logs This fie...

Страница 44: ...ID channel and security settings Table 13 Monitor Packet Statistics LABEL DESCRIPTION Port This is the WAP5805 s port type Status For the LAN ports this displays the port speed or Down when the line i...

Страница 45: ...owing table describes the labels in this screen Table 14 Monitor WLAN Station Status Association List LABEL DESCRIPTION This is the index number of an associated wireless station MAC Address This fiel...

Страница 46: ...less network devices A and B are called wireless clients The wireless clients use the access point AP to interact with other devices such as the printer or with the Internet Your WAP5805 is the AP 8 2...

Страница 47: ...e wireless network 8 3 1 Wireless Security Overview The following sections introduce different types of wireless security you can set up in the wireless network 8 3 1 1 SSID Normally the AP acts like...

Страница 48: ...can also select an option WPA Compatible to support WPA as well In this case if some wireless clients support WPA and some support WPA2 you should set up WPA2 PSK depending on the type of wireless ne...

Страница 49: ...al The following table describes the general wireless LAN labels in this screen Table 16 Configuration Network Wireless LAN General LABEL DESCRIPTION Wireless Setup Wireless LAN This is turned on by d...

Страница 50: ...Click Apply to save your changes back to the WAP5805 Cancel Click Cancel to reload the previous configuration for this screen Table 16 Configuration Network Wireless LAN General continued LABEL DESCR...

Страница 51: ...el width from the drop down list box The options are Auto 20 40 MHz 40 MHz and 20MHz The default is Auto 20 40 MHz Security Security Mode Select WPA2 PSK to enable data encryption WPA PSK Compatible T...

Страница 52: ...of the wireless device Security This displays the security type of the wireless device Edit Click this icon to modify settings Table 18 Configuration Network Wireless LAN More AP LABEL DESCRIPTION Tab...

Страница 53: ...uration Network Wireless LAN More AP Edit WPA PSK LABEL DESCRIPTION Wireless Setup Active Select this check box to activate and start the process Name SSID The SSID Service Set IDentity identifies the...

Страница 54: ...WPA2 PSK LABEL DESCRIPTION Wireless Setup Active Select this check box to activate and start the process Name SSID The SSID Service Set IDentity identifies the Service Set with which a wireless clien...

Страница 55: ...Configuration Network Wireless LAN MAC Filter Security Mode Select WPA2 PSK to enable data encryption WPA PSK Compatible This field appears when you choose WPA2 PSK as the Security Mode Check this fi...

Страница 56: ...etwork it still has to have the correct settings SSID channel and security If a wireless client is not allowed to use the wireless network it does not matter if it has the correct settings Filter Acti...

Страница 57: ...een wireless clients in the BSS When Intra BSS is enabled wireless clients can access the wired network and communicate with each other When Intra BSS is disabled wireless clients can still access the...

Страница 58: ...ent wireless and wireless security settings also appear in the screen This displays Unconfigured if WPS is disabled and there are no wireless or wireless security changes on the WAP5805 or you click R...

Страница 59: ...d to configure wireless stations s wireless settings See Section 4 2 2 on page 24 Click this to start WPS aware wireless station scanning and the wireless security information synchronization Or input...

Страница 60: ...p down boxes and select an end time using the second set of hour and minute min drop down boxes If you have chosen On earlier for the WLAN Status the Wireless LAN will turn on between the two times yo...

Страница 61: ...uilding or floor of a building The LAN screens can help you configure a LAN DHCP server manage IP addresses and partition your physical network into logical networks Figure 38 LAN Example The LAN scre...

Страница 62: ...n DHCP server capability that assigns IP addresses and DNS servers to systems that support DHCP client capability 9 3 2 IP Alias IP alias allows you to partition a physical network into different logi...

Страница 63: ...k LAN IP The following table describes the labels in this screen Table 27 Configuration Network LAN IP LABEL DESCRIPTION IP Address Obtain an IP Address Automatically Click this to obtain an IP addres...

Страница 64: ...1 Check this to enable IP alias IP Address Type the IP alias address of your WAP5805 in dotted decimal notation IP Subnet Mask The subnet mask specifies the network number portion of an IP address IP...

Страница 65: ...te Use the Firmware Upgrade screen Section 10 6 on page 68 to upload firmware to your WAP5805 Use the Backup Restore screen Section 10 8 on page 71 to view information related to factory defaults back...

Страница 66: ...log in with your password again Very long idle timeouts may have security risks A value of 0 means a management session never times out no matter how long it has been left idle not recommended Apply...

Страница 67: ...f your WAP5805 Each time you reload this page the WAP5805 synchronizes the date with the time server Time and Date Setup Manual Select this radio button to enter the time and date manually If you conf...

Страница 68: ...d States starts using Daylight Saving Time at 2 A M local time So in the United States you would select Second Sunday March and type 2 in the o clock field Daylight Saving Time starts in the European...

Страница 69: ...minutes log in again and check your new firmware version in the Status screen If the upload was not successful an error message appears Click Return to go back to the Firmware Upgrade screen Table 32...

Страница 70: ...Click Backup to save the WAP5805 s current configuration to your computer File Path Type in the location of the file you want to upload in this field or click Browse to find it Browse Click Browse to...

Страница 71: ...Maintenance Restart to open the following screen Figure 49 Maintenance Restart Click Restart to have the WAP5805 reboot This does not affect the WAP5805 s configuration 10 9 Language Language selectio...

Страница 72: ...uded with the WAP5805 2 Make sure the power adaptor or cord is connected to the WAP5805 and plugged in to an appropriate power source Make sure the power source is turned on 3 Disconnect and re connec...

Страница 73: ...e of 192 168 100 3 to 192 168 100 99 to access the WAP5805 for configuration reset your WAP5805 to change all settings back to their default This means your current settings are lost See Section 11 4...

Страница 74: ...ed the password correctly The default password is 1234 This field is case sensitive so make sure Caps Lock is not on 2 This can happen when you fail to log out properly from your last session Try logg...

Страница 75: ...ot of information try closing some programs that use the Internet especially peer to peer applications 2 Check the signal strength If the signal strength is low try moving the clients closer to the AP...

Страница 76: ...he RESET button for longer than five seconds to set the WAP5805 back to its factory default configurations If the WAP5805 restarts automatically wait for the WAP5805 to finish restarting and log in to...

Страница 77: ...and all versions of UNIX LINUX include the software components you need to use TCP IP on your computer If you manually assign IP information instead of using a dynamic IP make sure that your network...

Страница 78: ...Setting Up Your Computer s IP Address WAP5805 User s Guide 78 1 Click Start Control Panel 2 In the Control Panel click the Network Connections icon 3 Right click Local Area Connection and then select...

Страница 79: ...Appendix A Setting Up Your Computer s IP Address WAP5805 User s Guide 79 4 On the General tab select Internet Protocol TCP IP and then click Properties...

Страница 80: ...by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided 7 Click OK to close the Internet Protocol TCP IP Pro...

Страница 81: ...IP Address WAP5805 User s Guide 81 Windows Vista This section shows screens from Windows Vista Professional 1 Click Start Control Panel 2 In the Control Panel click the Network and Internet icon 3 Cli...

Страница 82: ...WAP5805 User s Guide 82 4 Click Manage network connections 5 Right click Local Area Connection and then select Properties Note During this procedure click Continue whenever Windows displays a screen...

Страница 83: ...Appendix A Setting Up Your Computer s IP Address WAP5805 User s Guide 83 6 Select Internet Protocol Version 4 TCP IPv4 and then select Properties...

Страница 84: ...your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided Click Advanced 9 Click OK to close the Internet Protoc...

Страница 85: ...s WAP5805 User s Guide 85 Windows 7 This section shows screens from Windows 7 Enterprise 1 Click Start Control Panel 2 In the Control Panel click View network status and tasks under the Network and In...

Страница 86: ...uter s IP Address WAP5805 User s Guide 86 4 Double click Local Area Connection and then select Properties Note During this procedure click Continue whenever Windows displays a screen saying that it ne...

Страница 87: ...Appendix A Setting Up Your Computer s IP Address WAP5805 User s Guide 87 5 Select Internet Protocol Version 4 TCP IPv4 and then select Properties...

Страница 88: ...ds if you have a static IP address that was assigned to you by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was p...

Страница 89: ...r Computer s IP Address WAP5805 User s Guide 89 3 The IP settings are displayed as follows Mac OS X 10 3 and 10 4 The screens in this section are from Mac OS X 10 4 but can also apply to 10 3 1 Click...

Страница 90: ...puter s IP Address WAP5805 User s Guide 90 2 In the System Preferences window click the Network icon 3 When the Network preferences pane opens select Built in Ethernet from the network connection type...

Страница 91: ...rom the Configure IPv4 list in the TCP IP tab 5 For statically assigned settings do the following From the Configure IPv4 list select Manually In the IP Address field type your IP address In the Subne...

Страница 92: ...properties by clicking Applications Utilities Network Utilities and then selecting the appropriate Network Interface from the Info tab Figure 51 Mac OS X 10 4 Network Utility Mac OS X 10 5 and 10 6 T...

Страница 93: ...n System Preferences click the Network icon 3 When the Network preferences pane opens select Ethernet from the list of available connection types 4 From the Configure list select Using DHCP for dynami...

Страница 94: ...WAP5805 User s Guide 94 From the Configure list select Manually In the IP Address field enter your IP address In the Subnet Mask field enter your subnet mask In the Router field enter the IP address o...

Страница 95: ...section shows you how to configure your computer s TCP IP settings in the GNU Object Model Environment GNOME using the Ubuntu 8 Linux distribution The procedure screens and file locations may vary de...

Страница 96: ...w opens click Unlock to open the Authenticate window By default the Unlock button is greyed out until clicked You cannot make changes to your configuration unless you first enter your admin password 3...

Страница 97: ...he Properties dialog box opens In the Configuration list select Automatic Configuration DHCP if you have a dynamic IP address In the Configuration list select Static IP address if you have a static IP...

Страница 98: ...IP Address WAP5805 User s Guide 98 7 If you know your DNS server IP address es click the DNS tab in the Network Settings window and then enter the DNS server information in the fields provided 8 Click...

Страница 99: ...53 Ubuntu 8 Network Tools Linux openSUSE 10 3 KDE This section shows you how to configure your computer s TCP IP settings in the K Desktop Environment KDE using the openSUSE 10 3 Linux distribution Th...

Страница 100: ...endix A Setting Up Your Computer s IP Address WAP5805 User s Guide 100 1 Click K Menu Computer Administrator Settings YaST 2 When the Run as Root KDE su dialog opens enter the admin password and click...

Страница 101: ...uide 101 3 When the YaST Control Center window opens select Network Devices and then click the Network Card icon 4 When the Network Settings window opens click the Overview tab select the appropriate...

Страница 102: ...k the Address tab Figure 54 openSUSE 10 3 Network Card Setup 6 Select Dynamic Address DHCP if you have a dynamic IP address Select Statically assigned IP Address if you have a static IP address Fill i...

Страница 103: ...in Network Settings and then enter the DNS server information in the fields provided 9 Click Finish to save your settings and close the window Verifying Settings Click the KNetwork Manager icon on th...

Страница 104: ...omputer s IP Address WAP5805 User s Guide 104 When the Connection Status KNetwork Manager window opens click the Statistics tab to see if your connection is working properly Figure 56 openSUSE Connect...

Страница 105: ...s commonly referred to as an ad hoc network or Independent Basic Service Set IBSS The following diagram shows an example of notebook computers using wireless adapters to form an ad hoc wireless LAN Fi...

Страница 106: ...consists of a series of overlapping BSSs each containing an access point with each access point connected together by a wired network This wired connection between APs is called a Distribution System...

Страница 107: ...interference Interference occurs when radio signals from different access points overlap causing interference and degrading performance Adjacent channels partially overlap however To avoid interferen...

Страница 108: ...and confirms with the requesting station the time frame for the requested transmission Stations can send frames smaller than the specified RTS CTS directly to the AP without the RTS Request To Send CT...

Страница 109: ...ly use short preamble when all wireless devices on the network support it otherwise the WAP5805 uses long preamble Note The wireless devices MUST use the same preamble mode in order to communicate IEE...

Страница 110: ...ofile and accounting management on a network RADIUS server Support for EAP Extensible Authentication Protocol RFC 2486 that allows additional authentication methods to be deployed with no changes to t...

Страница 111: ...work security the access point and the RADIUS server use a shared secret key which is a password they both know The key is not sent over the network In addition to the shared key password information...

Страница 112: ...kes user identity vulnerable to passive attacks A digital certificate is an electronic ID card that authenticates the sender s identity However to implement EAP TLS you need a Certificate Authority CA...

Страница 113: ...s a single identical password entered into each access point wireless gateway and wireless client As long as the passwords match a wireless client will be granted access to a WLAN If the AP or the wir...

Страница 114: ...mon password approach makes WPA 2 PSK susceptible to brute force password guessing attacks but it s still an improvement over WEP as it employs a consistent single alphanumeric password to derive a PM...

Страница 115: ...IUS server distributes the PMK to the AP The AP then sets up a key hierarchy and management system using the PMK to dynamically generate unique data encryption keys The keys are used to encrypt every...

Страница 116: ...urity features Antenna Overview An antenna couples RF signals onto air A transmitter within a wireless device sends an RF signal to the antenna which propagates the signal through the air The antenna...

Страница 117: ...for WLAN There are two types of antennas used for wireless LAN applications Omni directional antennas send the RF signal out in all directions on a horizontal plane The coverage area is torus shaped l...

Страница 118: ...armful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful...

Страница 119: ...oducts or components without charge for either parts or labor and to whatever extent it shall deem necessary to restore the product or components to proper operating condition Any replacement will con...

Страница 120: ...nforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Latvian Ar o ZyXEL deklar ka iek rtas atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citie...

Страница 121: ...aly This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundar...

Страница 122: ...e the device if the power adaptor or cord is damaged as it might cause electrocution If the power adaptor or cord is damaged remove it from the power outlet Do NOT attempt to repair the power adaptor...

Страница 123: ...nnel 34 channel 47 107 interference 107 Configuration restore 70 71 copyright 118 CPU usage 35 40 CTS Clear to Send 108 D Daylight saving 68 disclaimer 118 documentation related 2 dynamic WEP key exch...

Страница 124: ...the web configurator See web configurator using the WPS See WPS Media access control 55 Memory usage 35 40 Message Integrity Check MIC 113 N Navigation Panel 35 navigation panel 35 O other documentati...

Страница 125: ...114 wireless LAN scheduling 59 Wireless network basic guidelines 46 channel 47 encryption 48 example 46 MAC address filter 47 overview 46 security 47 SSID 47 Wireless security 47 overview 47 type 47 w...

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