General Information
1-12
www.zoll.com
906-0330-01-01 Rev. D
Service
If a device requires service, contact the ZOLL Technical Service Department.
When requesting service, please provide the following information to the service
representative:
•
Device serial number
•
Description of the problem
•
Department using the equipment and name of the person to contact
•
Purchase order to allow tracking of loan equipment
•
Purchase order for a device with an expired warranty
Returning a Device for Service
Before sending a device to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
The Li-ion battery should remain inside the device. Follow directions provided on the return
authorization form. Pack the device with its cables in the original shipping containers (if
available) or equivalent packaging. Be sure the assigned service request number appears on
each package.
For customers In the U.S.A.
For customers outside the U.S.A.
Telephone:
1-800-348-9011
1-978-421-9655
Call the nearest authorized ZOLL Medical Corporation
representative.
To locate an authorized service center, contact:
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824
Telephone: 1-978-421-9655
For customers
Return the device to
In the U.S.A.
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824
Attention: Technical Service Department (
SR number
)
Telephone: 1-978-421-9655
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