13-1
IM CW120-E
Troubleshooting
13
Chapter 13. Troubleshooting
13.1 Corrective Measures in Case of
Failure
This section describes corrective measures in case a failure occurs with the
CW120 or CW121.
If the meter does not operate properly after taking the corrective measures
shown in the table below or any other failure that is not covered in this section
occurs, contact the vendor from which you purchased the instrument.
If an error code is displayed, refer to Section 13.2, “Error Codes.”
Problem
Things to Check
1. The meter cannot be turned
on.
2. The settings are initialized
when the power is turned on.
3. Measurement values are
erroneous.
4. No key action is possible.
5. Data cannot be saved to the
backup memory.
6. The meter cannot be
controlled through the serial
interface.
7. An error code appears during
the self-test.
•
Check that the power cord is firmly plugged into the power outlet.
•
Check that you are not using power outside the allowable power
supply voltage.
•
If neither of the above applies, the built-in fuse may have blown.
Users are not authorized to replace a built-in fuse by themselves.
Contact the vendor from which you purchased the instrument.
•
If any one of the following error codes appears during the self-test
after a power-on, the backup battery may have run flat.
Users are not authorized to replace the backup battery by
themselves. Contact the vendor from which you purchased the
instrument.
The life of the backup battery is about 10 years.
•
May be affected by noise. Check the installation environment.
•
Check that the measuring probes and the clamps are connected
correctly.
•
Check that the ambient temperature and humidity are within the
allowable ranges.
•
Check that the (key lock) mark is not displayed on the screen.
•
Some settings such as ranges can be changed only when the
electric energy values and elapsed time of integration are zeros.
Clear the integrated values.
•
Turn the power off and back on again. In some cases, the initial
self-test may correct the problem.
•
A power failure might have occurred when the memory was being
accessed. Clear the backup memory contents via the setting
screen. Note that this loses data saved in the backup memory.
•
Check that the communication parameters are set correctly for
both the computer and meter.
•
Check that the correct type of cable is used for the intended
application.
•
There is an error in the hardware. Contact the vendor from which
you purchased the instrument.
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