User Guide for the T46S Skype for Business phone
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For example, a user (yl30) calls a user named “yl31”, other members in the team-call group of
yl31 will ring too, their phones’ screens are shown as below:
Team-Call Ringtone
Team-call ringtone feature allows the phone to play a distinct ringtone when receiving a team
call.
To set a ringtone for the team call via phone user interface
:
1.
Press
Menu
->
Setting-
>
Basic
->
Sounds
->
Ring Tones
->
Team Call
.
2.
Press or to select a ringtone.
3.
Press the
Save
soft key to accept the change.
Response Groups
If you sign into the phone using On-Premises account, you can use response group feature. But
the current Online environment does not support this feature.
A response group is a feature that route and queue incoming calls to group members, called
agents, such as to a help desk or a customer service desk.
When someone calls a response group, the call is routed to an agent based on a hunt group or
the caller's answers to interactive voice response (IVR) questions. The Response Group
application uses standard response group routing methods to route the call to the next
available agent. After a call agent accepts the call, other agents’ phones stop ringing.
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