Yealink CP969, Руководство администратора

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Troubleshooting
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Troubleshooting
This chapter provides an administrator with general information for troubleshooting some
common problems that he (or she) may encounter while using IP phones.
Troubleshooting Methods
IP phones can provide feedback in a variety of forms such as log files, packets, status indicators
and so on, which can help an administrator more easily find the system problem and fix it.
The following are helpful for better understanding and resolving the working status of the IP
phone.

Viewing Log Files

Capturing Packets

Enabling Watch Dog Feature

Getting Information from Status Indicators

Getting Information from Talk Statistics

Analyzing Configuration File
Viewing Log Files
If your IP phone encounters some problems, commonly the log files are needed. You can
configure the phone to periodically upload the log files to the provisioning server (only support
an FTP/TFTP as the provisioning server). There are two types of log files on the provisioning
server: <MAC>-boot.log (e.g., 0015659188f2-boot.log) and <MAC>-sys.log
(0015659188f2-sys.log). The <MAC>-boot.log file is uploaded to the provisioning server after
every boot. The <MAC>-sys.log file is uploaded periodically to the provisioning server. You can
export the log files to a syslog server or the local system. You can also specify the severity level
of the log to be reported to a log file. The default system log level is 3.
In the configuration files, you can use the following parameters to configure system log settings:

static.syslog.log_level
-- Specify the system log level. The following lists the log level of
events you can log:
0
: system is unusable
1
: action must be taken immediately
2
: critical condition
3
: error conditions
4
: warning conditions
5
: normal but significant condition