Yealink CP860 SERIES Скачать руководство пользователя

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Troubleshooting

103

How to reboot the phone?

To reboot the phone via web user interface:

Click on Settings->Upgrade.

Click Reboot to reboot the IP phone.

Note

How to export PCAP trace?

We may need you to provide a PCAP trace to help analyze your problem.

To export a PCAP trace via web user interface:

Click on Settings->Configuration.

Click Start to begin capturing signal traffic.

Recreate the error to be documented in the trace.

Click Stop to stop the capture.

Click Export to open file download window, and then save the file to your local

Any reboot of the phone may take a few minutes.

Содержание CP860 SERIES

Страница 1: ......

Страница 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RE...

Страница 3: ...er is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3...

Страница 4: ...software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in...

Страница 5: ...ou need to quickly use your new phone and expansion microphone First verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Packaging Conte...

Страница 6: ...User Guide for the SIP T42G IP Phone vi...

Страница 7: ...Packaging Contents 9 Optional Accessories 10 Phone Installation 10 Connecting the Network and Power 11 Connecting the Optional Expansion Microphone CPE80 12 Connecting the Optional USB Flash Drive 15...

Страница 8: ...Dial Plan 50 Emergency Number 55 Live Dialpad 56 Hotline 56 Basic Call Features 59 Placing Calls 60 Answering Calls 61 Ending Calls 62 Redialing Numbers 62 Recent Call In Dialing 62 Auto Answer 63 Aut...

Страница 9: ...sing PC or Mobile Device with the Conference Phone 96 Connecting the PC or Mobile Device to the Conference Phone 96 Placing the PC or Mobile Audio on Hold 97 Muting or Un muting the PC or Mobile Audio...

Страница 10: ...User Guide for the CP860 IP Conference Phone x...

Страница 11: ...e Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administ...

Страница 12: ...hen the phone is idle Keypad Provides the digits letters and special characters in context sensitive applications Redial Key Redials a previously dialed number Mute Key Toggles mute feature Volume Key...

Страница 13: ...cription Mute Indicator LED Toggles and indicates mute feature Microphone Transmits sound to other phones MIC Connector Allows you to connect to the MIC port on the phone Icons appearing on the LCD sc...

Страница 14: ...t mode Numeric input mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Multi lingual uppercase and lowercase letters input mode Call Forward Forwarded Calls Mi...

Страница 15: ...phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone In addition you can use the web user interface to access all confi...

Страница 16: ...tor user name and password are both admin case sensitive The options you can use to customize the IP phone via phone user interface and or via web user interface are listed in the following table Opti...

Страница 17: ...Phone Features Call and Conference Recording Intercom Multicast Paging Music on Hold Messages SIP Account User Options Account Status Label Display Name Register Name User Name Password SIP Server1 2...

Страница 18: ...ound Language Quick Start Guide Basic call features and phone customizations In the package On the website English User Guide Phone Web user interface settings Basic call features and advanced phone f...

Страница 19: ...ence phone Topics include Packaging Contents Phone Installation Setup Wizard Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your...

Страница 20: ...ollowing item is an optional accessory for your CP860 IP conference phone You need to purchase it separately if required Expansion Microphone CPE80 If your phone has already installed proceed to Setup...

Страница 21: ...AC power Optional Power over Ethernet PoE AC Power Optional To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power ada...

Страница 22: ...e between the Internet port on the phone and an available port on the in line power switch hub Note You can connect optional expansion microphone to enhance the room coverage of the conference phone I...

Страница 23: ...onal expansion microphone cable to one of the MIC ports on the phone Note The microphone reception of the CP860 conference phone is ideal when placed within 3m of any speaker The better reception is w...

Страница 24: ...erence phone CP860 single expansion microphone When the size of the conference room is more than 36 6 6 square meters two expansion microphones should be connected to the CP860 IP conference phone CP8...

Страница 25: ...source Do not speak at the same time otherwise the microphones capture the voice of all the speakers causing people in the far site cannot hear clearly Do not move around in the conference room while...

Страница 26: ...e settings are reset to factory defaults the setup wizard will appear on the LCD screen after startup The IP phone will play the startup music before the setup wizard appears Configure the setup wizar...

Страница 27: ...ss mode and MAC address Phone status e g device model hardware version firmware version product ID and device certificate status Account status e g register status of the SIP account Note To view the...

Страница 28: ...r interface If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv6 addresses To configure the I...

Страница 29: ...Press to select IPv6 and press the Enter soft key 3 Press to select Static IPv6 Client and press the Enter soft key 4 Enter the desired values in the IPv6 IP Prefix Default Gateway Primary DNS and Sec...

Страница 30: ...r the CP860 IP Conference Phone 20 If the phone has successfully started up the idle LCD screen will be displayed as below The idle screen displays the label of the current account time and date and f...

Страница 31: ...udio Settings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configu...

Страница 32: ...able via web user interface at the path Settings Preference The default language of the phone user interface is English If the language of your web browser is not supported by the phone the web user i...

Страница 33: ...k Time Protocol SNTP server automatically or configure the date and time manually If the phone cannot obtain the time and date from the SNTP server contact your system administrator for more informati...

Страница 34: ...at 2 Press the or soft key to select the desired time format 12 Hour or 24 Hour from the Time Format field 3 Press the or soft key to select the desired date format from the Date Format field 4 Press...

Страница 35: ...tings Default password admin Set Password 2 Enter the current password in the Current PWD field 3 Enter the new password in the New PWD field 4 Re enter the new password in the Confirm PWD field 5 Pre...

Страница 36: ...only allowed to dial emergency numbers reject by pressing the Reject soft key answer incoming calls by press the Answer soft key and end a call by pressing the Cancel soft key Note To activate the key...

Страница 37: ...default keypad unlock PIN is 123 To change the keypad unlock PIN via phone user interface 1 Press Menu Settings Basic Settings Phone Unlock PIN 2 Enter the desired values in the Current PIN New PIN a...

Страница 38: ...ess Menu Settings Advanced Settings Default password admin Keypad Lock 2 Press the or soft key to select Disabled from the Keypad Lock Enable field 3 Press the Save soft key to accept the change Keypa...

Страница 39: ...elect different ring tones to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Ring Tones 2 Press or to sel...

Страница 40: ...ng tone selected for the phone Refer to the above instruction 3 Click Confirm to accept the change Note To upload a custom ring tone for your phone via web user interface 1 Click on Settings Preferenc...

Страница 41: ...remove a list from the Enabled column select the desired list and click The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a co...

Страница 42: ...he enabled list s in the directory If there is only one list in the directory press the Directory soft key to enter this list directly The built in phone directory can store the names and phone number...

Страница 43: ...s group will use the ring tone specified for the contact If no ring tone is specified for the contact it will then play the ring tone specified for the account For more information on the ring tone fo...

Страница 44: ...is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Press or to highlight...

Страница 45: ...rom the Ring Tones field If Auto is selected the phone will play the ring tone assigned to the group when receiving incoming calls from this contact 6 Press the Add soft key to accept the change or th...

Страница 46: ...he local directory or the Cancel soft key to cancel For more information on remote phone book operating refer to Remote Phone Book on page 42 To edit a contact in the local directory 1 Press the Direc...

Страница 47: ...l Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Select the desired contact group 3...

Страница 48: ...an dial from the result list You can search for a contact from the desired lists when the phone is in the dialing screen The lists can be Local Directory History Remote Phone Book and LDAP To configur...

Страница 49: ...ntinuous numbers of the entry s phone number office mobile or other number using the keypad The entries in the enabled search source lists whose name or phone number matches the characters entered wil...

Страница 50: ...OK to complete importing the contact list To import a CSV contact list file via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file the file format mu...

Страница 51: ...names and phone numbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the blacklist directory and even call a contact from the blacklist directory Incomin...

Страница 52: ...d to blacklist 5 Press the OK soft key to confirm the setting For operating instructions on editing deleting placing calls to and or searching for contacts in the blacklist refer to the operating inst...

Страница 53: ...k is added to the directory press Directory Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key to load the remote phone book 3 Press t...

Страница 54: ...is 21600 seconds 4 Click Confirm to accept the change The CP860 IP conference phone maintains call history lists of Placed Calls Received Calls Missed Calls and Forwarded Calls Call history lists sup...

Страница 55: ...st 1 Press the History soft key 2 Select the desired call history list and press the Enter soft key 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to Contacts o...

Страница 56: ...key type N A indicates that this programmable key provides no functionality until configuration Details will be introduced in the following To customize programmable keys via web user interface 1 Cli...

Страница 57: ...efix number Value Usage Press the programmable key when the phone is idle the phone will then enter the dialing screen and display the prefix number that you specified in the Value field You can enter...

Страница 58: ...characters entered will appear on the LCD screen Forward You can use this key feature to forward an incoming call to someone else For more information refer to Call Forward on page 69 Dependencies Typ...

Страница 59: ...unt Status field 4 Enter the desired values in Label Display Name Register Name User Name Password and SIP Server1 2 fields respectively Contact your system administrator for more information 5 Press...

Страница 60: ...ombine two or more patterns Example 1 9 2 7 3 would match 923 153 773 etc The should be followed by the sequence number of a parenthesis The plus the sequence number means the whole character or chara...

Страница 61: ...by checking the checkbox 3 Edit values in the Prefix and Replace fields 4 Click Edit to accept the change To delete one or more replace rules via web user interface 1 Click on Settings Dial Plan Repla...

Страница 62: ...the pressing of any key Note Delay Time for Dial Now Rule You can configure the interval for dial now rules That is you can configure your phone to automatically dial out the phone number which match...

Страница 63: ...ng a phone number outside the code area For example an area code is configured as Code 011 Min Length 4 Max Length 11 When you dial out the number 56789 the length of the number is between 4 and 11 th...

Страница 64: ...eing dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click...

Страница 65: ...rvices You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation You can dial emergency calls on the IP phone even when the phone...

Страница 66: ...ngs Preference 2 Select Enabled from the pull down list of Live Dialpad 3 Enter the desired delay time in the Inter Digit Time 1 14s field The default delay time is 4s 4 Click Confirm to accept the ch...

Страница 67: ...time in seconds in the Hotline Delay field The valid values range from 0 to 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Hotline is configurable via web user interf...

Страница 68: ...User Guide for the CP860 IP Conference Phone 58...

Страница 69: ...vides basic operating instructions for the CP860 IP conference phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Ret...

Страница 70: ...can also set the key as the send key or set neither For more information refer to the Key as Send on page 25 Note The CP860 IP conference phone can handle multiple calls at a time However only one ac...

Страница 71: ...screen for the active call To answer a call Do one of the following Press Press the Answer soft key Press Answering When in Another Call If you have an active call and an incoming call arrives on the...

Страница 72: ...ss when the phone is idle 2 Press or to select the desired entry from the placed calls list and then press or the Send soft key To view the placed calls list when the phone is in the pre dialing scree...

Страница 73: ...can enable auto answer to automatically answer an incoming call You can also enable auto answer mute to mute the local microphone when an incoming call is answered automatically You can automatically...

Страница 74: ...the called party is busy You can also configure the number of auto redial attempts and the time to wait between redial attempts To configure auto redial via phone user interface 1 Press Menu Features...

Страница 75: ...dial the phone number The phone will retry as many times as configured until the called party is idle You can press a call return key to place a call back to the last incoming call To configure a call...

Страница 76: ...e expansion microphones 1 Press on the phone or tap on the top of the expansion microphone during an active call LED Indicators on the phone and the mute indicator LED on the expansion microphone illu...

Страница 77: ...atically on the phone The prompt message n Missed Call s n indicates the number of missed calls will appear on the LCD screen and callers will receive a busy message All calls you receive while DND is...

Страница 78: ...orized numbers when DND is enabled To configure the DND authorized numbers via web user interface 1 Click on Features Forward DND 2 Select Enable from the pull down list of DND Emergency 3 Enter the n...

Страница 79: ...are immediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time To enable call forward via phone user interface 1 Press Menu Featur...

Страница 80: ...ct the ring time to wait before forwarding from the After Ring Time field The default ring time is 12 seconds 4 Optional Enter the no answer forward on code or off code respectively in the On Code or...

Страница 81: ...g press the Fwd soft key 2 Enter the number you want to forward the incoming call to 3 Press or the Send soft key The LCD screen prompts a call forward message You can transfer a call to another party...

Страница 82: ...4 Press the Tran soft key to complete the transfer when receiving ringback To perform an attended transfer 1 Press the Tran soft key during a call 2 Do one of the following Enter the number you want...

Страница 83: ...Code field 5 Press the Save soft key to accept the change or the Back soft key to cancel Call waiting is configurable via web user interface at the path Features General Information You can create a c...

Страница 84: ...Call soft key to place a new call 3 Enter the number of the new party and press or the Send soft key 4 Press the Conf soft key when the party answers 5 Repeat the steps 1 to 4 to join more parties in...

Страница 85: ...party To use this feature contact your system administrator for the network conference URI in advance To configure network conference via web user interface 1 Click on Account Advanced 2 Select Netwo...

Страница 86: ...information You can use call pickup to answer someone else s incoming call on your phone The CP860 IP conference phone supports directed call pickup and group call pickup Directed call pickup is used...

Страница 87: ...a call directly 1 Press The DPickup soft key appears on the LCD screen 2 Press the DPickup soft key on your phone when the target phone receives an incoming call 3 Enter the phone number which is rec...

Страница 88: ...Pickup Code To pick up a call in the group 1 Press The GPickup soft key appears on the LCD screen 2 Press the GPickup soft key on your phone when a phone in the group receives an incoming call The cal...

Страница 89: ...ous Code field 4 Optional Enter the anonymous call on code in the On Code field 5 Optional Enter the anonymous call off code in the Off Code field 6 Press the Save soft key to accept the change or the...

Страница 90: ...ess the or soft key to select Enable from the Anonymous Rejection field 4 Optional Enter the anonymous call rejection on code in the Reject On Code field 5 Optional Enter the anonymous call rejection...

Страница 91: ...ne you can record active calls and conferences on your phone Recordings are stored as wav files on the USB flash drive When your phone is idle and you insert a USB flash drive into the USB port on you...

Страница 92: ...ccurs You place a call on hold You mute a call You set up a conference call You transfer a call An incoming calls arrives on your phone To record a call 1 Press the More soft key and then press the St...

Страница 93: ...atically To stop recording while the phone records do one of the following Press the More soft key and then press the Stop REC soft key The LCD screen prompts Record file saved and the recording icon...

Страница 94: ...wse the recorded files 1 Press Menu USB Record Playback Recording The LCD screen shows all recorded files on the USB flash drive The filename consists of the recording time and date the callee name or...

Страница 95: ...ght the recording you want to delete 3 Press the Delete soft key The LCD screen prompts the following warning 4 Press the OK soft key to confirm the deletion or the Cancel soft key to cancel You can a...

Страница 96: ...rophone when it automatically answers an incoming intercom call You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone The a...

Страница 97: ...t Warning Tone You can enable or disable the phone to play a warning tone when receiving an intercom call If Warning Tone is enabled the phone will play a warning tone before answering the intercom ca...

Страница 98: ...onfigure a multicast paging key via web user interface 1 Click on DSSKey Programmable Key 2 Select the desired programmable key 3 Select Multicast Paging from the pull down list of Type 4 Enter the mu...

Страница 99: ...Any phone in the local network then listens to the RTP on the preconfigured multicast address IP Port For both sending and receiving of the multicast RTP there is no SIP signaling involved LED Indicat...

Страница 100: ...ority of the active call 1 with the highest priority 10 with the lowest Disabled The voice call in progress will take precedence over all incoming paging calls Paging Priority Active The paging priori...

Страница 101: ...nd a SIP INVITE message to the Music on Hold Server account The Music on Hold Server account automatically answers the SIP INVITE messages and immediately plays audio from some source located anywhere...

Страница 102: ...ing the CP860 IP conference phone You can also listen to voice mails that are stored in a centralized location When receiving a new voice mail the LCD screen will prompt that the phone receives a new...

Страница 103: ...screen prompts that the phone receives a new voice mail you can press the Connect soft key to dial out the voice mail access code 2 Follow the voice prompt to listen to your voice mails Note To view...

Страница 104: ...sable a subscription for MWI service MWI Subscription Period Period of MWI subscription The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI To Voice Mail E...

Страница 105: ...ccept the change The IP phone will subscribe to the account number for MWI service by default To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account Advanced 2 Select Enabled...

Страница 106: ...alls on your conference phone and the PC or mobile device Answer calls from other phones while you connect the PC or mobile device to the conference phone You can connect the PC or mobile audio when y...

Страница 107: ...ference phone The dialing is canceled The PC or mobile audio plays through your conference phone s speaker You can place an active PC or mobile audio on hold When you place the PC or mobile audio on h...

Страница 108: ...arty answers the call If you have an active PC or mobile audio and a call or conference call on hold press the Conf soft key Note You can adjust the volume of the PC or mobile audio on your conference...

Страница 109: ...he Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Why doesn t the phone display time and date correctly Check if you have c...

Страница 110: ...the phone Refer to Call Forward on page 69 Check whether the caller number is stored in the blacklist directory Refer to Blacklist on page 41 Why can t I record calls Ensure that the USB flash diver i...

Страница 111: ...tone delay via web user interface 1 Click on Features General Information 2 Select the desired value from the pull down list of Play Hold Tone 3 Enter the desired time in the Play Hold Tone Delay fiel...

Страница 112: ...TP via web user interface 1 Click on Account Advanced 2 Select the desired type from the pull down list of RTP Encryption SRTP 3 Click Confirm to accept the change Note If logging into the web user in...

Страница 113: ...ou to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to begin capturing signal traffic 3 Recreate the e...

Страница 114: ...e The configuration will take effect after a reboot 4 Click OK to reboot the phone After the IP phone finishes a reboot the system log level is set as 6 the debug level 5 Mark the Local radio box in t...

Страница 115: ...phone configurations via web user interface 1 Click on Settings Configuration 2 Click Browse to locate a configuration file from your local system 3 Click Import to import the configuration file Note...

Страница 116: ...ed to note that all customized settings will be overwritten after a reset To reset the phone via phone user interface 1 Press Menu Settings Advanced Settings Default password admin Reset to Factory 2...

Страница 117: ...OF ITS ESSENTIAL PURPOSE Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to reduce the risk of fire electrical shock...

Страница 118: ...evice must meet the requirements of the input voltage of the device Please use the provided surge protection power socket only Before plugging or unplugging any cable make sure that your hands are com...

Страница 119: ...e cleaning the device stop using it and disconnect it from the power supply Use a piece of soft dry and anti static cloth to clean the device Keep the power plug clean and dry Using a dirty or wet pow...

Страница 120: ...User Guide for the CP860 IP Conference Phone 110...

Страница 121: ...a Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom...

Страница 122: ...cow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanistan 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 0...

Страница 123: ...Contacts 36 Dial now 51 Dial Plan 50 Do Not Disturb DND 67 Documentation 8 Directory 31 E Editing Contacts 36 Emergency Number 55 Ending Calls 62 G General Settings 21 Getting Started 9 H Hardware Co...

Страница 124: ...e Book 42 Replace Rule 50 Ring Tones 29 S Safety Instructions 107 Search Source List in Dialing 38 Searching for Contacts 37 Service Agreements 107 Setup Wizard 16 System Customizations 46 T Time Date...

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