APPENDIX
➤
Troubleshooting
En
97
Sound from
the subwoofer
is intermittent.
Wired
Cables used to connect the subwoofer to the center unit are not connected
firmly.
Connect the cables firmly.
Wireless
Wireless communication conditions are not good, and the center unit and
the subwoofer are not connected steadily.
Move the subwoofer closer to the center unit.
If the problem persists, move the subwoofer to a location where its STATUS
indicator steadily glows green.
–
If there are obstacles such as metal furniture obstructing communication
between the center unit and the subwoofer, rearrange the furniture and the
subwoofer.
–
If there are devices such as microwave ovens or wireless network devices
that emit electromagnetic waves, move the center unit and the subwoofer
away from these devices.
–
The image is not displayed on TV
screen.
The HDMI cable is not securely connected.
Connect the HDMI cable properly.
4K MODE is not properly configured.
Select MODE 1 or MODE 2 in accordance with the 4K signal format.
Menu screen of this unit is not
displayed.
The input switch of TV is not set correctly.
Set the TV’s input source to this unit.
A digital or high-frequency
equipment produces noises.
The unit may be placed close to digital equipment or high-frequency
equipment.
Move the equipment away from the unit.
–
The HDMI control function does
not work properly.
“HDMI Control” is set to “Off”.
Set “HDMI Control” to “On”.
The HDMI control function is disabled on your TV.
Refer to documentation supplied with your TV and check the setting.
–
The number of the connected HDMI devices exceeds the limit.
Disconnect some of the HDMI devices.
–
Amplifiers (AV amplifiers, sound bars, etc.) other than the unit are
connected to the TV or a playback device with an HDMI cable.
Connect only this unit to the TV or a playback device for use as an amplifier.
–
When the unit is turned off, video
and/or audio from a playback
device are not output to the TV.
“HDMI Control” is set to “Off”.
Set “HDMI Control” to “On”.
Sound beams for the front
channels cannot be adjusted
manually.
“Front” of “Channel Out” is set to “Stereo”.
Set to “Beam” or “Mix”.
Audio delay control function is
not effective even “Audio Delay”
is set to “AUTO”.
The TV does not support the audio delay auto adjustment feature.
Adjust timing of sound output manually from “Audio Delay” in the option
menu.
“Disable” appears in the front
panel display after key operation.
The key is unable to function in the current status of the unit.
–
Problem
Cause
Remedy
See page