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FAX PROBLEMS
The machine cannot receive
faxes manually.
• Ensure that you are hanging up the handset before
you press the Start
button.
• NOTE: This applies only to Xerox WorkCentre
490cx models equipped with a handset or to
models with a telephone connected to the EXT jack
on the side of the machine.
The machine will not transmit
faxes.
• Make sure that the document is loaded face down.
• Check that the LCD display reads TX.
• You may have hung up the handset of the external
phone before you pressed the
Start
button.
• Ensure the machine you are sending to is able to
receive faxes.
You cannot poll another
machine.
• The fax machine you are calling may be using a
poll code.
• The document you are trying to retrieve is not
loaded into the remote machine.
Blank spaces or poor text
quality appear in incoming
faxes.
• The machine sending the fax may be faulty.
• Line errors due to excessive noise on phone line.
• Check your machine by making a copy.
• Try cleaning the print heads. See
Clean Head
.
Stretched words appear on
incoming faxes.
• The machine sending the fax had a temporary
document jam.
Lines appear on copies or
outgoing faxes.
• Check your machine’s scan glass for marks and
clean it, if necessary. See
Cleaning the Document
Scanner
.
Symptom Solution
