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Chapter 7
Troubleshooting

Click on one of the following topics or use the Search button on the left.

Clearing Jams

Document Jams While Sending a Fax
Paper Jams While the Machine is Printing
Tips for Avoiding Paper Jams

LCD Display Error Messages
Fax Problems
Printer Problems
Print Quality Problems
Paper Feeding Problems
Scanning Problems

Содержание WorkCentre 490cx

Страница 1: ...ection s Table of Contents You may also click on the Search button on the left of the page to look for key words or phrases Safety Notes Copyright 1 Getting Started 2 Making a Copy 3 Sending a Fax 4 R...

Страница 2: ...Used Caution Warning Unplug the WorkCentre 490cx from the wall outlet before cleaning Always use materials specifically designated for this product Use of other materials may result in poor performanc...

Страница 3: ...er supply cord is the disconnect device for this equipment Ensure that the WorkCentre 490cx is installed near an outlet and is easily accessible Your machine is equipped with an energy saving device t...

Страница 4: ...sure that the machine will not operate with covers opened Use of an extension cord with this WorkCentre is not recommended or authorized Avoid direct viewing of the document lights The lamps are brigh...

Страница 5: ...al law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox and all Xerox p...

Страница 6: ...ng Started Click on one of the following topics or click on the Search button on the left Set Up Your Machine Guidelines for Special Paper and other Media Installing Software Uninstalling Software Usi...

Страница 7: ...Two CD ROMs containing Installer Software and Online User Guide 2 May vary according to country WC490cx Install Guide Telephone line cord2 WorkCentre 490cx Ink Cartridges WC490cx Quick Reference Guid...

Страница 8: ...ons and Functions Take a moment to familiarize yourself with the main components and their locations Paper Exit Tray Document Guide Control Panel Paper Guide Automatic Paper Feeder Paper Feeder Extens...

Страница 9: ...machine may look slightly different than the illustration with the handset mounted on the left side of the machine EXT Connection USB Cable Connector Handset Connector not availablein all countries P...

Страница 10: ...rface near your workstation Leave enough space to allow for easy paper loading paper unloading and opening of the front cover Do not place your machine In direct sunlight Near heat sources or air cond...

Страница 11: ...CHINE Paper Exit Tray Slide the Paper Exit Tray out from the base of the machine If desired fold out the extension tray Document Exit Tray Insert the two tabs on the document exit tray into the slots...

Страница 12: ...ny possible ways to connect telephone accessories to the WorkCentre 490cx Refer to Telephone Connectivity Guidelines for more details Plug one end of the telephone line cord into the TEL LINE jack and...

Страница 13: ...Xerox WorkCentre 490cx is equipped with a parallel interface port for use with IBM PCs and compatible computers Using the supplied Centronics parallel cable connect your WorkCentre 490cx to a compute...

Страница 14: ...re 490cx is unplugged from the power outlet 1 Plug the parallel cable into the connector on the back of the WorkCentre 490cx Swing the metal clips of the connector inward until they lock firmly inside...

Страница 15: ...ot used In addition the computer and the 490cx must be powered on before connecting the USB cable to the computer To connect the WorkCentre 490cx to a computer using the USB cable follow the steps bel...

Страница 16: ...the WorkCentre 490cx When the AC power cord is plugged in the machine is fully energized 1 Plug one end of the AC power cord into the back of the machine and the other end into a grounded AC power out...

Страница 17: ...ance entering characters using the Number keypad refer to Entering Alphanumeric Characters 5 Press the Start button to confirm your settings The WorkCentre 490cx returns to standby mode If there are n...

Страница 18: ...orkCentre 490cx about the cartridges you install This allows the printer to keep track of which cartridges are installed and to gauge ink cartridge utilization There are two methods of entering this i...

Страница 19: ...ink cartridge is now accessible 2 Open the Cartridge Compartment Cover by lifting up on the recessed handle The Cartridge Carrier Assembly moves to the center of the machine 3 Unwrap and remove the B...

Страница 20: ...are no pieces of tape remaining on the cartridge Locate the Black Ink Cartridge holder inside the printer The Black Ink Cartridge holder is located on the right side of the Cartridge Carrier Assembly...

Страница 21: ...rom its packaging Hold the cartridge by the black areas or colored top only Note Avoid touching the electrical contacts on the back of the cartridge 7 Carefully remove the sealing tape by pulling stra...

Страница 22: ...n the direction of the arrow until it clicks into place 10 Close the Cartridge Compartment Cover CARTRIDGE CHANGED appears in the display 11 Press the Down or Up button until BOTH appear in the displa...

Страница 23: ...ier Assembly has moved back into the docking position If no menu choices are made the Carrier Assembly will automatically return to the docking position after about one minute Loading Paper For best r...

Страница 24: ...l the way up 2 Prepare the print material for loading For paper and envelopes flex paper or fan envelopes back and forth Do not fold or crease the paper Straighten the edges on a level surface Note If...

Страница 25: ...print side Fan the stack of transparencies to prevent feeding failures 3 Load the print material in the Automatic Paper Feeder Ensure that the right edge of the media is in contact with the right sid...

Страница 26: ...ouches the side of the stack of print media Do not press the paper guide too tightly to the edge of the print media the guide may bend the media or provide too much resistance when feeding Note When y...

Страница 27: ...Feeder To load envelopes 1 Load envelopes with the address side facing up The end of the envelope with the stamp area must enter the Automatic Paper Feeder first The right edge of the envelope must al...

Страница 28: ...e seals These envelopes may severely damage the printer Using the Manual Paper Feeder Use the Manual Paper Feeder to feed paper one sheet at a time into your machine Note When you print a file from yo...

Страница 29: ...dia Do not tightly press the paper guide to the edge of the print media the guide may bend the media or prevent the media from feeding Note Refer to Loading Paper and Paper Guidelines for specific ins...

Страница 30: ...llets or shelves not on the floor Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause it to wrinkle or cur...

Страница 31: ...ore you purchase a large quantity Paper Types Plain Paper The machine supports paper sizes of letter legal and A4 in portrait orientation You can use regular copier paper cotton bond papers and typica...

Страница 32: ...Iron on Transfers Use inkjet T shirt transfers to create and personalize T shirts sweatshirts aprons tablecloths napkins tote bags and anything else your imagination allows Use on any cotton or cotton...

Страница 33: ...der Do not leave the film in the paper tray for long periods of time Dust and dirt may accumulate on the film resulting in spotty printing To avoid smudging caused by fingerprints handle transparency...

Страница 34: ...river installation only If installing the additional software packages included on the CD ROM an additional 70MB free hard disk space is required 70MB Pagis Pro Overview of WorkCentre 490cx Drivers Be...

Страница 35: ...sure the Xerox WorkCentre 490cx is connected to your computer 2 Power off the WorkCentre 490cx by unplugging it from the wall outlet 3 Turn on your PC and start Windows 4 Power on the Workcentre 490cx...

Страница 36: ...drive and click OK to start the installation program The Xerox WorkCentre 490cx installation program will begin Note You must shut down and restart your computer to complete the installation process I...

Страница 37: ...ows NT 1 Start Windows 2 From the Start menu select Programs 3 Locate the Start Menu Program Item for the component you wish to uninstall 4 Click on the Submenu uninstall icon for the component you wi...

Страница 38: ...message of successful FAX transmission Receive Mode Use to determine the mode for FAX reception Copy Functions Copy BW Use to select the copy mode Reduce Enlarge Use to change the size Collate Use to...

Страница 39: ...f the internal speaker and for on hook dialing LCD Display The display shows the current status of your machine and guides you through various tasks using a menu system for each operation Lighten Dark...

Страница 40: ...or Down button to choose the desired loudness of the ringer You can choose between OFF LOW MED medium or HIGH settings The selected ringer sounds and the display indicates the loudness level Note The...

Страница 41: ...d by using the Resolution or Contrast button on the control panel 1 Press the Menu button then press the 0 4 buttons on the keypad Then press the Start button The display indicates RINGER VOLUME 2 Pre...

Страница 42: ...e desired mode STANDARD use with most documents FINE use for documents with fine detail such as small print SUPER FINE use for documents that have extremely fine detail 2 Press the Start button to sel...

Страница 43: ...edly until you find the desired mode NORMAL use with documents of average or normal contrast DARKEN use with documents with low contrast or light images PHOTO use with documents containing photos or f...

Страница 44: ...ing of a series of six test patterns The patterns are designated A B C D E and F Each pattern is made up of a series of lines which are individually numbered By selecting the straightest line from eac...

Страница 45: ...Head The Clean Head procedure cleans the print nozzles and removes any deposits that may impair printing functions To run the Clean Head Procedure 1 Press the Menu button then press the 1 2 buttons on...

Страница 46: ...lt language 1 Press the Menu button then press the 0 4 buttons on the keypad Then press the Start button The display indicates RINGER VOLUME 2 Press the Up or Down buttons until SELECT LANGUAGE and IT...

Страница 47: ...etting is displayed 3 After choosing the desired volume level press the On Hook Dial button to return to the Standby mode Setting the Clock Mode You can configure your machine to display time using ei...

Страница 48: ...to enter the date 2 Using the number keypad enter the current date using a MMDDYYYY or DDMMYYYY date format If you make a mistake use the right and left buttons to move the cursor to the digit you wis...

Страница 49: ...and name will be printed at the top of each page sent from your machine 1 Press the Menu button then press the 0 2 buttons on the keypad Then press the Start button SYSTEM NUMBER appears in the LCD di...

Страница 50: ...rs in the display If you want to enter the same letter or number in succession for example SS AA 777 enter one digit then move the cursor by pressing the Right button and enter the next digit Use the...

Страница 51: ...issions or receptions Schedule Information List Schedule Job The Schedule Information List provides information about documents currently stored for Delayed Transmission Priority Transmission Memory T...

Страница 52: ...ine to print a TX Confirm report Automatically after each transmission ON Automatically only if an error occurs during transmission ERR The machine can be set to print no report at all OFF You can pri...

Страница 53: ...d automatically after sending to or receiving from more than one location and provides detailed information about the operation Power Failure Report This report is printed out automatically if the mem...

Страница 54: ...oice in memory You can exit from the System Data setup mode at any time by pressing the Clear Stop button When you press the Clear Stop button the machine stores the options you changed and returns to...

Страница 55: ...after every 40 transmissions or receptions ON Press 2 to disable automatic printing of the Journal OFF You can still print Journal reports manually at any time See To Print Reports Lists REMOTE RCV CO...

Страница 56: ...the paper installed in your machine the machine can reduce the data in the document to fit the paper size in the machine Use this feature if you want to automatically reduce an incoming page that woul...

Страница 57: ...page is outside the margin you set it will be printed on two sheets of paper at the actual size If the data is within the margin and the Auto Reduction feature is turned ON it will be reduced to fit...

Страница 58: ...ents in the Automatic Document Feeder ADF are sent out before you can send or store other fax jobs Press 1 to turn this feature on Press 2 to turn this feature off LOCAL ID Enabling this feature cause...

Страница 59: ...e DRPD Distinctive Ring Pattern Detection MODE Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers The par...

Страница 60: ...on the keypad Then press the Start button 3 Press the Up button once The DRPD learn mode menu is displayed 4 Press 1 to turn DRPD on or press 2 to turn DRPD off If you press 1 to set up the Distincti...

Страница 61: ...you re assign your fax number or connect the machine to another telephone line After DRPD has been set up call your fax number again to verify that the machine answers with a fax tone then have a cal...

Страница 62: ...TER TOC SEARCH PREVIOUS PAGE NEXT PAGE Chapter 2 Making a Copy Click on one of the following topics or use the Search button on the left Making a Copy Changing Copy Setup Collating and Sorting Changin...

Страница 63: ...ge Reduce Using the ENLARGE REDUCE menu you can reduce or enlarge the size of a copied image from 25 to 200 in increments of 1 Collation When the COPY COLLATE menu option is set to ON the machine sort...

Страница 64: ...ter the desired number of copies which is 1 in this case 5 Press the Start button The machine will make a copy To make 2 or more copies 1 Adjust the document guides to match the width of the document...

Страница 65: ...ollate again you must turn collation on again 5 For Normal collation press 1 To reverse the copy from the order of the original document press 2 For more information on collation refer to Collating an...

Страница 66: ...ontrast 1 With the document inserted in the Automatic Document Feeder press the Lighten Darken button The current Contrast setting is displayed on the LCD display 2 To change the Contrast continue to...

Страница 67: ...nlarge button The number in the right corner of the bottom line shows the current image percentage To reduce or enlarge the image size enter the percent value 25 to 200 using the keypad Note After rel...

Страница 68: ...the collation be turned on before copying Otherwise the copies will be uncollated To Collate and Sort copies 1 With the document inserted in the Automatic Document Feeder press the Collate button The...

Страница 69: ...es have been made b Selecting NOR will make copies in reverse order of the original document The machine will make one copy of page 3 page 2 and page 1 reverse order then make a second copy of page 3...

Страница 70: ...lity paper and tell the WorkCentre you re using better paper you ll get a higher quality copy You can configure the WorkCentre for the following paper types Plain Premium Glossy Transparency To change...

Страница 71: ...a Fax Manually Sending a Fax Using a Speed Dial Number Sending a Fax Using Group Dialing Multi Address Transmission Sending a Fax After Talking Canceling a Transmission Confirming a Transmission Memo...

Страница 72: ...mory Tone Switching Priority Transmission Polling What is Polling Adding Documents To the Job to be Polled Canceling a Job Already in Memory Which is Waiting to be Polled PC Faxing What is LaserFAX Li...

Страница 73: ...in the Automatic Document Feeder and entering the information required for faxing at the WorkCentre 490cx Control Panel This is called Manual Faxing For information and instructions for Manual Faxing...

Страница 74: ...empt to feed the following types of documents into the machine carbon paper or carbon backed paper coated paper onion skin or thin paper wrinkled or creased paper curled or rolled paper torn paper Not...

Страница 75: ...MENT READY and shows the remaining memory capacity Up to 30 sheets may be inserted at a time To insert more than one sheet ensure that the bottom sheet enters first Stagger the leading edge of the she...

Страница 76: ...g a number move the cursor under the incorrect digit by using the Left or Right buttons and correct the number You may also delete incorrect numbers by pressing the Clear Stop button Note A phone numb...

Страница 77: ...ial button then enter a two digit speed dial location number For information on storing numbers in memory see Speed Dialing 4 Press the Start button to dial the number The machine will scan the docume...

Страница 78: ...e down into the Automatic Document Feeder until it is grasped and pulled into the machine 3 Follow the procedure for the desired operation see Memory Transmission Broadcasting or Delayed Transmission...

Страница 79: ...grasped and pulled into the machine 3 Pick up the handset of the telephone connected to the EXT jack 4 Call the remote location DIAL FAX NUMBER THEN PRESS START appears in the LCD display Note For a s...

Страница 80: ...n report shows whether the transmission was successful and how many pages were sent When the last page of your document has been sent successfully the machine beeps and returns to Standby mode To prin...

Страница 81: ...fax ON Or b Press 2 to turn this feature off OFF Or c Press 3 to print only when an error occurs and the transmission was not successful ERR If an error occurred during your fax transmission an error...

Страница 82: ...the documents are automatically erased from memory 1 Adjust the document guides to match the width of the document 2 Slide the document face down into the Automatic Document Feeder until it is grasped...

Страница 83: ...ation press the 1 button and enter another fax number using the numeric keypad or two digit Speed Dial number The number appears in the display Repeat Step 6 until you have entered the last fax number...

Страница 84: ...resolution and contrast For details see Resolution and Contrast 2 Press the Menu button then press the 0 6 buttons on the keypad Then press the Start button 3 Enter the telephone number of the remote...

Страница 85: ...n the display Repeat Step 5 until you have entered the last fax number Press the 2 button after entering the last fax number Note Only a single Group dial number from the speed dial list may be used i...

Страница 86: ...han the current time the document will be sent at that time on the following day Note Remember to enter the time in either twelve or twenty four hour clock mode format depending upon which mode you en...

Страница 87: ...tails see Resolution and Contrast 2 Press the Menu button then press the 1 0 buttons on the keypad Then press the Start button 3 The LCD display prompts you to select ADD or CANCEL Note that 1 ADD is...

Страница 88: ...n returns to Standby mode Canceling a Standby Operation 1 Press the Menu button then press the 1 0 buttons on the keypad then press the Start button The display prompts you to select 1 ADD or 2 CANCEL...

Страница 89: ...e location the display shows the number in the upper line and 1 RENEW 2 OTHER in the bottom line Press 1 to delete the existing number or 2 to select another speed dial number 3 Enter the telephone nu...

Страница 90: ...mber you can send a document to multiple parties in a single operation Up to ten numbers may be stored as a Group Your machine will dial the remote numbers in a stored sequence If the number is busy y...

Страница 91: ...the location 51 through 70 you want to use for Group Dial then press the Start button The LCD display prompts you to confirm your choice 3 Press 1 to confirm your selection or 2 to cancel it and choos...

Страница 92: ...name to the Group enter the desired name Or If you don t want to assign a name skip this step 8 Press the Start button The display prompts you to assign another group dial number If you want to store...

Страница 93: ...ographs you can adjust the resolution and contrast to ensure a high quality transmission Resolution Press the Resolution button to increase sharpness and clarity By pressing the Resolution button repe...

Страница 94: ...ween NORMAL DARKEN LIGHTEN or FAX PHOTO Note You can set the default resolution and contrast The default mode will be in effect when a document is sent or copied unless you change the setting for an i...

Страница 95: ...example when you set up your machine you enter your name or your company s name and telephone number When setting up Speed Dial numbers you will also need to enter telephone numbers and names When pr...

Страница 96: ...rect letter appears in the display For example to enter the letter O press the 6 key labeled MNO Each time you press the 6 key the display shows a different letter first M the N and O and finally 6 Yo...

Страница 97: ...er keypad button move the cursor by pressing the Right button then press the Number keypad button labeled with the letter you want The blinking cursor moves right and the next letter appears in the di...

Страница 98: ...take while entering a number or name move the cursor under the wrong character by pressing the Left or Right button Press the correct number to change or press the Clear Stop button to delete the char...

Страница 99: ...n the display at the corresponding location When you dial a number the dialing process pauses for about 3 seconds at the point where you inserted the pause If you require a longer pause time press the...

Страница 100: ...is no answer the machine beeps hangs up and waits for the specified retry period It then redials the number If after the specified number of retry attempts retry count the machine fails to connect it...

Страница 101: ...search for a number in memory You can either scan from A to Z sequentially or you can enter the first letter of the name associated with the number Searching Sequentially through Memory 1 Press the S...

Страница 102: ...y For example if you want to find the name MOBILE press the 6 button which is labeled with the letters MNO 2 Press the Up or Down buttons to move through the memory until you find the name you want 3...

Страница 103: ...rity transmission also occurs between redial attempts In this operation the document is scanned into memory It is immediately transmitted at the conclusion of any operation already in progress 1 Place...

Страница 104: ...d press the Start button Or If you do not want to assign the transmission a name press the Start button to skip over this step For details on how to enter letters using the Number keypad see Entering...

Страница 105: ...emote Machine POLL TX You can program your fax machine to send documents when polled by a remote fax machine It is possible to assign a Poll Code to prevent unauthorized polling of your fax machine Wh...

Страница 106: ...except 0000 5 Press the Start button Or If you do not want to secure the transmission with a Poll code press the Start button when the display shows 0000 If you previously entered a poll code and do...

Страница 107: ...ess the Start button The LCD display prompts you to select 1 ADD or 2 CANCEL 3 Press 1 The setup POLL CODE information for the job stored into memory is displayed 4 Press the Start button The machine...

Страница 108: ...APTER TOC SEARCH PREVIOUS PAGE NEXT PAGE POLLING 3 Press 2 The set up information for the entered polling job is displayed Press the Start button The job is erased from memory and the machine returns...

Страница 109: ...y After it is installed LaserFAX becomes a selection among the printing devices for your computer workstation When you send a fax directly from your PC you simply select LaserFAX as the destination fo...

Страница 110: ...all versions of Windows The actual steps you perform may be slightly different depending on the Windows version and application you are faxing from Additional detail for some of the dialogs is availab...

Страница 111: ...AX Phonebook If you have already defined entries in the Phonebook you can type a key name assigned to a Phonebook entry and LaserFAX Lite will look up the associated fax number Note For information on...

Страница 112: ...or you to enter the name of the recipient the subject of the fax and a short message a If prompted select Yes to define the cover sheet fields b Double click each user defined field name and type the...

Страница 113: ...14 The fax job will appear in this list until it is transmitted using the features of the LaserFAX application At that time it will be displayed in the Jobs completed list Note The features of the Las...

Страница 114: ...alog is displayed there is an Advanced button that can be selected which makes available several other features for the fax job When the Advanced button is selected the dialog below is displayed Note...

Страница 115: ...ed cover sheet Recipient In this field the recipient of the fax is entered Subject The subject of the fax is entered here Message The message to be conveyed on the cover sheet is entered here Restore...

Страница 116: ...fic fax machine Signature A signature may be up to 20 digits long and may be sent and received with the fax Note that it is not possible to transmit a signature if you also wish to perform a turnaroun...

Страница 117: ...already prepared as faxes can be attached to the current job When the Attach button is selected the following dialog is displayed The features of this dialog are as follows The Fax button displays th...

Страница 118: ...to attach and click on OK You can select several faxes at once by holding down the CTRL key and clicking on the faxes that you wish to attach 3 When all files are attached to the fax job select OK to...

Страница 119: ...ame of the file and the application in which it was generated are displayed in the Description field Edit the description and enter a filename The default file type will be FAX 2 Optional Select Attac...

Страница 120: ...the features of the LaserFAX application are briefly described For additional information on the functions and features of the LaserFAX application refer to the on line help system for LaserFAX The L...

Страница 121: ...faxes or Fax files list The Print Button This will print the current fax or list Use Printer setup from the File menu to select the default printer or fax machine to be used The Information Button Th...

Страница 122: ...y interval The Stop Hold Button This will stop the current job in progress or place a pending job into Hold status A held job can be released with the Go button The Waste Button This will delete an en...

Страница 123: ...n Button If you are using an external fax machine with LaserFAX you can use this to scan documents into your PC The QuickFax Button This allows you to send a fax without using any other program See th...

Страница 124: ...button or press the INS Insert key on your keyboard to add a new entry You must specify a unique key name which can then be typed for LaserFAX to look up the fax number in your phonebook The phonebook...

Страница 125: ...n Mode Adjusting Ringer Volume Receiving Automatically in FAX Mode Receiving Manually in TEL Mode Receiving Automatically in ANS FAX Mode Receiving a Fax When the Machine is Out of Paper Distinctive R...

Страница 126: ...out of paper or ink during a jam or when printing from a PC or when printing Reports When used in this manner the WorkCentre 490cx is receiving faxes as a Stand Alone fax machine There are four disti...

Страница 127: ...e the fax ANS FAX To use the ANS FAX mode you attach an answering machine to the EXT jack on your fax machine If the WorkCentre 490cx senses a fax tone it automatically switches to fax reception mode...

Страница 128: ...ve Ring Pattern Detection DRPD If you seldom use the fax line for phone conversations set the WorkCentre 490cx to FAX mode In this mode the WorkCentre 490cx answers incoming calls and receives faxes a...

Страница 129: ...eceive Mode button until the display indicates FAX 2 When a fax call comes in the machine answers on the designated ring and receives the fax automatically Note To change the number of rings before th...

Страница 130: ...hanged For more information see Selectable Options 4 Replace the external phone handset The machine begins receiving and returns to Standby mode when reception is complete Receiving Automatically in A...

Страница 131: ...fax receive mode after six rings If your answering machine has a user selectable ring counter set it to answer incoming calls after one ring Otherwise set the machine rings at least one ring higher th...

Страница 132: ...ly print the fax stored in memory If you clear the problem while the machine is receiving documents into memory it will print the stored document immediately upon clearing the problem Distinctive Ring...

Страница 133: ...to answer the fax Unless changed this ringing pattern will continue to be recognized and answered as a fax call and all other ringing patterns will be forwarded to the telephone or answering machine...

Страница 134: ...e holding the original document Polling Remote Machines CONT POLL You can set up the machine to automatically receive documents from unattended remote fax machines The machine can be set up to receive...

Страница 135: ...g using the number keypad see Speed Dialing including group dial locations Press the Start button 5 The display asks if you want to enter another fax number to receive documents from another location...

Страница 136: ...r Or If the remote machine is not secured with a poll code or does not have this feature press the Start button to accept 0000 which represents no code The display prompts for the time range during wh...

Страница 137: ...e remote machine at 30 minute intervals enter 0030 Enter the interval time for polling 9 Press the Start button 10 The machine display returns to the standby mode The machine display will alternate ev...

Страница 138: ...to the PC without printing it This process is controlled by a PC Faxing application called LaserFAX Lite Version 3 5 What is LaserFAX Lite LaserFAX Lite software is an application that is used to ena...

Страница 139: ...tre 490cx LaserFAX Lite can be configured to receive faxes directly to a computer workstation rather than having them print on the WorkCentre 490cx To do this perform the following steps 1 In the Xero...

Страница 140: ...og to be displayed An example of this dialog is shown on the next page 3 On this dialog select the Receive Faxes to PC checkbox 4 Select OK When a fax is received an entry for the received fax will be...

Страница 141: ...entre 490cx Note When LaserFAX Lite is running it is not possible to print or scan using the WorkCentre 490cx if Receive faxes to PC is selected If Receive Faxes to PC is selected to allow printing or...

Страница 142: ...not activate ensure that The WorkCentre 490cx is connected and plugged in The parallel interface cable or USB cable is properly connected and is not longer than 6 feet No error message is displayed on...

Страница 143: ...GE NEXT PAGE Chapter 5 Printing Click on one of the following topics or use the Search button on the left Printing a Document Printer Settings Windows 95 98 Printer Settings Windows NT 4 0 Printer Set...

Страница 144: ...machine is properly connected to the computer 2 Verify that you have installed the print driver software for your machine See Installing Software 3 Start the program you are using to create the docum...

Страница 145: ...rint job looks such as page size paper orientation and margins Settings made in the application to create the document will usually override settings made in the printer driver The WorkCentre 490cx pr...

Страница 146: ...ect the Xerox WorkCentre 490cx printer from the Settings Printers folder click the right mouse button then select Properties from the drop down list This method will provide access to the General Deta...

Страница 147: ...and paper types and for print quality Advanced tab this tab provides access to controls for print image quality Page Tab Note If this tab is accessed through the Printers folder any changes made to s...

Страница 148: ...g card Envelope No 10 4 1 8 x 9 1 2 in Legal 8 5 x 14 in Envelope DL 110 x 220 mm B5 JIS 182 x 257 mm Envelope C5 162 x 229 mm Executive 7 25 x 10 5 in Envelope C6 114 x 162 mm A5 148 x 210 mm Envelop...

Страница 149: ...u are printing from is closed The Main tab allows you to specify the document type media type and print quality Advanced Tab Note If this tab is accessed through the Printers folder any changes made t...

Страница 150: ...erox WorkCentre 490cx printer from the Settings Printers folder click the right mouse button then select Document Defaults from the drop down list This provides access to the Page Setup Advanced and C...

Страница 151: ...Note The WorkCentre Control Program is not included with Windows NT 4 0 The Control Program includes five tabs Status Displays the printer status ink levels and print job status Options Includes setup...

Страница 152: ...includes these buttons Cancel Print Pause Print Test Page The information area displays which job is printing which page and copy the time and any alert messages Using the Options Tab This tab allows...

Страница 153: ...dge options The cartridge options include Installation of the Black and Color Cartridge Cleaning Print Nozzles and Aligning Cartridges Using the DOS Printing Tab Use the DOS Printing tab to change pri...

Страница 154: ...k on one of the following topics or use the Search button on the left Overview The WorkCentre 490cx TWAIN Scanner Program Starting the WorkCentre 490cx TWAIN Scanner Application WorkCentre 490cx TWAIN...

Страница 155: ...image data transfer protocol developed to allow one software package to use many devices Some examples of TWAIN compliant devices are flat bed scanners drum scanners digital cameras and video frame g...

Страница 156: ...ol brightness and contrast Color control Gamma correction Preview Scanning and Portion Scanning Mono gray image half toning Reduction or magnification of images and more To access these features the W...

Страница 157: ...gis Pro TextBridge or Adobe Photoshop The WorkCentre 490cx TWAIN Scanner window will be displayed when you choose the WorkCentre 490cx to scan documents or photographs from the TWAIN compliant image e...

Страница 158: ...anned After adjusting the settings in the Scan window you can perform a preliminary preview scan of the image before performing a final scan To launch a preview scan a Load the document to be scanned...

Страница 159: ...anner application is displayed Select the appropriate scan options for the document or photograph to be scanned After adjusting the settings in the Scan window you can perform a preliminary preview sc...

Страница 160: ...ow various image processing options can be applied to the scanned image WorkCentre 490cx TWAIN Scanner Help You can refer to the WorkCentre 490cx TWAIN Scanner application on line help for assistance...

Страница 161: ...described in this section All of the features of this tab are available when the Image type selection is True Color 256 Colors or Gray 256 Scales Refer to the table below which indicates the tab feat...

Страница 162: ...of 256 colors The quality is not as high as True Color RGB but it is acceptable for most applications File sizes are considerably smaller than those of True Color RGB An A4 size 300 dpi 256 Color imag...

Страница 163: ...ality In this scan mode each pixel of the image has two possible states on black or off white This means that each pixel can be represented by 1 bit For this reason the file size is much smaller than...

Страница 164: ...n image detail and image file size See the examples of images at 75 and 300 dpi You can select any one of the resolution settings shown on the Resolution menu or specify your own resolution by selecti...

Страница 165: ...ill appear To change the Height or Width text box values 1 Insert the desired height and width values into the Height and Width text boxes 2 The units of measurement may be changed to inches centimete...

Страница 166: ...te Output image file size is proportional to both Height and Width If both Height and Width values are doubled then the image area and image file size will increase four fold Note Once you have confir...

Страница 167: ...dicates the tab features that are available for the Lineart B W and Halftone B W Image Type selections True Color RGB and 256 Colors Gray 256 Scales Lineart B W Halftone B W Color Channel Selection Al...

Страница 168: ...tab features that are available for the Lineart B W and Halftone B W Image Type selections Preview Window After adjusting the settings in the Scanner Control window choose any one of the tools in the...

Страница 169: ...the following topics or use the Search button on the left Clearing Jams Document Jams While Sending a Fax Paper Jams While the Machine is Printing Tips for Avoiding Paper Jams LCD Display Error Messa...

Страница 170: ...ring Jams Document Jams While Sending a Fax If a document jams while you are sending it DOCUMENT JAM appears in the display Caution Do not pull the document out of the slot or you may damage your mach...

Страница 171: ...174 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEARING JAMS 2 Carefully remove the jammed document Close the control panel firmly until it clicks into place...

Страница 172: ...the jammed paper out gently and slowly If Jammed in the Paper Feed Area at the Rear of the Machine 1 Remove the stack of paper if necessary 2 Remove the jammed paper by gently pulling it straight up a...

Страница 173: ...he paper guide to match the width of the paper If Paper is Jammed in the Printer Output Area If the paper jams as it exits to the printer exit tray PAPER JAM will appear on the display Remove the jamm...

Страница 174: ...SEARCH PREVIOUS PAGE NEXT PAGE CLEARING JAMS Caution If there is resistance when you pull the paper and it does not move easily when you pull stop pulling Continue with the next section If Paper is J...

Страница 175: ...178 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEARING JAMS If Paper is Jammed Inside the Machine 1 Open the Control Panel cover 1 and the Cartridge Compartment cover 2 1 2...

Страница 176: ...them properly you should be able to avoid most paper jams If jams do occur follow the steps outlined in Clearing Jams If jams occur frequently make sure that you are following these tips to avoid jams...

Страница 177: ...Do not load wrinkled creased damp highly curled or previously stapled paper Do not mix paper types Use only recommended print paper Ensure that the recommended print side is facing up when loading pap...

Страница 178: ...h or speed dial location Check the number and enter under one location RETRY REDIAL The machine is waiting for the programmed interval to automatically redial a previously busy station You can press t...

Страница 179: ...hout loading a document Load a document and try again MEMORY FULL The machine s memory is full Delete unnecessary documents Retransmit after more memory becomes available Split the transmission into m...

Страница 180: ...AM Paper jammed inside the unit Press the Clear Stop button and clear the jam Refer to Paper Jams While the Machine is Printing POLLING ERROR POLL CODE ERROR The remote fax machine you want to poll is...

Страница 181: ...rror conditions like jams out of paper ink or memory If the problem persists power the machine off and on Any documents in memory may be lost DIAL ERROR Error detected when programming Speed Dial or G...

Страница 182: ...AGE ERROR Errors detected in the document Check receive pages for acceptable print quality Although errors may have been detected they may not be noticeable in the copy If poor quality pages have been...

Страница 183: ...ord The telephone numbers stored in memory do not dial correctly Make sure the telephone numbers are stored correctly in memory Print a Telephone Numbers List See To Print Reports Lists The document d...

Страница 184: ...ssed the Start button Ensure the machine you are sending to is able to receive faxes You cannot poll another machine The fax machine you are calling may be using a poll code The document you are tryin...

Страница 185: ...of paper or cannot answer incoming calls Have the operator of the other machine investigate the problem The machine is unable to store a document in memory There may be insufficient memory available t...

Страница 186: ...B port cable The printer port is configured incorrectly Check printer setting in Windows to make certain that the print job is being sent to the correct port for example LPT1 A paper jam has occurred...

Страница 187: ...o less than 100 Change the scaling setting in the Paper Output dialog box The parallel printer cable may be incorrect Use or replace the cable with an IEEE 1284 rated cable The USB cable may be defect...

Страница 188: ...ter The paper setting method may be incorrect If printing onto envelopes insert the envelopes so that there is a gap of approximately 1 mm 1 32 between the left and right edges of the envelopes at the...

Страница 189: ...printing on the wrong side of the paper The print head may need cleaning See Print Cartridge Nozzle Test Solid black areas on transparencies contain white streaks Try changing the fill pattern in your...

Страница 190: ...ly at left margin The media is incorrectly loaded or is an unsupported size or type See Paper Guidelines For special media it is recommended to feed one sheet at a time Make sure you do not have hard...

Страница 191: ...lor cartridge See Replacing the Ink Cartridge Color print quality is poor Ensure that you are using the correct type of paper Ensure that the Paper Type setting is correct for the type of paper loaded...

Страница 192: ...may not he correct type Check the printer cable The print head may need cleaning See Print Cartridge Nozzle Test Printer prints very slowly You may be using High 1200 dpi print quality Change the Pri...

Страница 193: ...p to 100 sheets of paper Make sure you are using the correct type of paper Remove paper from the APF and flex or fan the paper Humid conditions may cause some paper to stick together Paper fails to fe...

Страница 194: ...e machine Make sure the right side of the paper is aligned with the right edge of the feeder and the left paper guide is set against the left side of the paper Make sure the envelope guide is not in t...

Страница 195: ...ents that are stored in memory The unit scans very slowly Graphics are scanned more slowly than text Communication speed becomes slow in scan mode because of the large amount of memory required to ana...

Страница 196: ...properly Reset your computer The following message appears on the computer screen Port is disabled Check if the port is properly connected power is on scanner is not busy Then restart your computer T...

Страница 197: ...he following topics or use the Search button on the left Clearing Memory Cleaning the Document Scanner Managing the Ink Cartridges Tips for your ink cartridges Print Cartridge Nozzle Test Cleaning the...

Страница 198: ...ar by pressing the Up and Down button repeatedly until the item to be cleared is blinking 4 Press the Start button ARE YOU SURE appears in the LCD display 5 Press 1 to confirm or use the Left or Right...

Страница 199: ...working properly occasionally clean the white roller Automatic Document Feeder ADF rubber and the scanning glass If they are dirty documents sent to another fax machine may not be clear 1 Power off th...

Страница 200: ...llows a Both ends of the white roller have plastic bushings that are used to secure the roller in the machine Pull the two bushings slightly inward A b Rotate the bushings until they reach a vertical...

Страница 201: ...204 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEANING THE DOCUMENT SCANNER 5 Using a cotton swab or a soft dry cloth clean the ADF rubber pad...

Страница 202: ...MENT SCANNER 6 Carefully wipe the scanning glass with a SOFT DRY CLOTH If the glass is very dirty first wipe it with a slightly dampened cloth then with a dry cloth Be very careful not to scratch the...

Страница 203: ...TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEANING THE DOCUMENT SCANNER 7 Replace the roller by performing steps one and two in reverse order 8 Close the control panel firmly until it clicks int...

Страница 204: ...rom the printer except to replace it Immediately replace the ink cartridge or store it in the storage unit The ink cartridge will not print correctly if removed from the machine and left exposed for a...

Страница 205: ...clean the print head using your WorkCentre The Clean Head procedure cleans the print nozzles and removes any deposits that may impair printing functions To run the Clean Head Procedure 1 Press the Me...

Страница 206: ...ntre 490cx 2 Select Xerox WorkCentre 490cx Control Program 3 The Control Program window opens Note For Windows NT 4 0 open the 490cx properties by right clicking on the 490cx in the Printer folder and...

Страница 207: ...dges tab between Windows 95 98 and Windows NT 4 0 Examine the test pattern The example below shows a test pattern of all nozzles functioning correctly on the color and black ink cartridges Compare the...

Страница 208: ...s Refer to Wiping the Ink Cartridge Nozzles and Contacts below Wiping the Ink Cartridge Nozzles and Contacts If print quality does not improve after repeating the nozzle test the problem may be caused...

Страница 209: ...e nozzles in only one direction so the colors do not mix 3 Allow the copper colored area to dry then reinstall the ink cartridge and repeat the nozzle test If the line is still broken clean the print...

Страница 210: ...Carrier Contacts 1 Press the Menu button then press the 1 2 buttons on the keypad Press the Start button Press the Up and Down button until CLEAN HEAD appears in the LCD display 2 Open the Control Pa...

Страница 211: ...214 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE MANAGING THE INK CARTRIDGES 3 Unplug the power cord from the electrical outlet or the rear of the machine 4 Remove the Ink Cartridges...

Страница 212: ...T PAGE MANAGING THE INK CARTRIDGES 5 Use a CLEAN LINT FREE DRY CLOTH to clean the ink cartridge carrier contacts inside the printer 6 Reinstall the ink cartridge 7 Close the Control Panel and the Cart...

Страница 213: ...r both ink cartridges To replace the ink cartridge perform the following steps 1 Open the control panel 1 and the cartridge compartment cover 2 2 Pull the handle of the ink cartridge s you want to rep...

Страница 214: ...LACK to reset the ink counters 9 Press the Start button The machine returns to Standby mode Note If you selected NEW COLOR or NEW BLACK the machine automatically prints out an Alignment Pattern to adj...

Страница 215: ...ignment test if vertical lines or characters appear crooked The cartridge alignment test will straighten the vertical lines To align the cartridge from your PC 1 Open the Xerox WorkCentre 490cx Contro...

Страница 216: ...xamine the test print If the vertical lines are straight no adjustment is needed If the lines are not straight select the number in which the lines appear the straightest and click OK To align the car...

Страница 217: ...appears on the LCD display The WorkCentre 490cx prints out a Cartridge Alignment pattern sheet consisting of a series of four test patterns Each pattern is made up of a series of lines which are indi...

Страница 218: ...is displayed 6 Using the Number Keypad enter the number of the line which appears the straightest from pattern B 7 Press the Up and Down button to confirm your selection The LCD panel updates and the...

Страница 219: ...p and Down button to confirm your selection The LCD panel updates and the setup screen for the Alignment F test pattern is displayed 14 Using the Number Keypad enter the number of the line which appea...

Страница 220: ...e performance of the document feeder Follow this procedure to replace the pad 1 Open the document feeder cover 2 Insert a sharp thin object such as the tip of a small screwdriver and release the latch...

Страница 221: ...e following topics or use the Search button to the left Specifications FCC Regulations Send Header Requirements Data Coupler Information Radio Frequency Emissions Canadian Certification Safety and Leg...

Страница 222: ...00 bps Transmission speed Approx 6 sec page V 17 ECM 14 4 kbps Effective scanning width 8 2 inches 210 mm Effective printing width 8 0 inches 203 mm Scanning method Sheet fed Contact Image Sensor CIS...

Страница 223: ...F 10 C to 32 5 C Humidity 20 to 80 RH Auto dialer Speed dialing registration for 50 numbers Document size Width Length 3 0 to 8 5 inches 76 2 to 216 mm Single page 5 to 14 inches 127 to 356 mm Multi...

Страница 224: ...ntal x Vertical Standard 203 x 98 dpi Fine 203 x 196 dpi Super fine 300 x 300 dpi Scanning resolution scanner 300 x 600 dpi optically and the higher resolutions up to 4800 dpi can be supported by inte...

Страница 225: ...cal ID and name Data Coupler Information This machine contains an internal data coupler Its use is restricted by the FCC Federal Communications Commission To comply with the FCC rules you must careful...

Страница 226: ...68 compliant Do not connect this machine to a party or coin operated phone line Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency This applies...

Страница 227: ...eason for the call before hanging up Perform such activities in the off peak hours such as early morning hours or late evenings Radio Frequency Emissions This equipment has been tested and found to co...

Страница 228: ...e The Industry Canada Label on the machine identifies certified equipment This certification means that the equipment meets certain telecommunications networks protective operational and safety requir...

Страница 229: ...nnections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Note The Ringer Equivalence Number REN assigned to each terminal device provides an...

Страница 230: ...rective 73 23 EEC amended by Council Directive 93 68 EC on the harmonisation of the laws of the Member States related to equipment designated for use within certain voltage limits January 1 1997 Counc...

Страница 231: ...r product and supplies have been designed and tested to meet strict safety requirements These include safety agency examination and approval and compliance to established environmental standards Pleas...

Страница 232: ...product to a power source receptacle that lacks a ground connection terminal This product is equipped with an energy saving device to conserve power when the machine is not in use The machine may be...

Страница 233: ...th covers opened Use of an extension cord with this product is not recommended or authorized Users should check building codes and insurance requirements if an extension cord is to be used Ensure that...

Страница 234: ...ructed maintained and operated All Xerox equipment have been designed to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistanc...

Страница 235: ...The regulation places a duty on all employers and self employed persons to ensure the electrical systems in their premises are effectively safe The regulation does not impose on amongst others manufa...

Страница 236: ...rox equipment in such premises is safe Xerox Europe s Product Safety function has prepared a guide which contains a list of tests which may be completed by your Xerox Europe Customer Service Organisat...

Страница 237: ...event of any defect being noted the Xerox equipment will be switched off and disconnected from the supply until the defect has been corrected You will be advised of such action to enable such defects...

Страница 238: ...lems you should contact your local Xerox representative in the first instance The product has been tested against TBR21 To assist in the use and application of terminal equipment which complies with t...

Страница 239: ...other country s network There are no user adjustable settings in the product Note Although this product can use either loop disconnect pulse od DTMF tone signalling it is recommended that it is set to...

Страница 240: ...include To use your WorkCentre as astand alone fax machine without a PC To use the WorkCentre connected to a telephone and PC without a fax data modem To use the WorkCentre connected to a telephone wi...

Страница 241: ...e direct connection to your telephone wall outlet EXT is used for other accessories such as an answering machine extension telephone or PC fax data modem The rest of this guide explains the settings f...

Страница 242: ...phone set the Receive mode to TEL At the control panel press the Receive Mode button until TEL displays To provide more time before the WorkCentre automatically answers the call leave the Receive mode...

Страница 243: ...outlet Plug the extension telephone into the EXT connector Connect the PC printer port or USB port to the WorkCentre s printer port or USB port The WorkCentre is set up at the factory to automaticall...

Страница 244: ...mode on Fax but increase the number of rings before the WorkCentre answers the call At the control panel press the following keys MENU 0 1 Start UP ARROW 7 TIMES until ANSWER ON RINGS displays Next e...

Страница 245: ...a telephone cable into the WorkCentre s Line connector and the other end into the wall outlet Plug the answering machine Line into the EXT connector and plug the extension telephone into the answerin...

Страница 246: ...l outlet Also plug the PC fax data modem Line into the wall outlet Plug the extension telephone into the EXT connector The PC printer port is connected to the WorkCentre s printer port with the Xerox...

Страница 247: ...CONNECTIVITY GUIDELINES If you do not want the WorkCentre to answer the phone set the Receive mode to TEL At the control panel press the Receive Mode button until TEL displays Consult your PC fax dat...

Страница 248: ...e into the WorkCentre s Line connector and the other end into the wall outlet Also plug the PC fax data modem Line into the wall outlet Plug the answering machine into the EXT connector on the WorkCen...

Страница 249: ...HONE CONNECTIVITY GUIDELINES The answering machine will answer incoming calls but the WorkCentre will take over if the incoming call is a fax Set the WorkCentre s Receive mode to ANS FAX At the contro...

Страница 250: ...o the WorkCentre s Line connector and the other end into the wall outlet Also plug the PC fax data modem Line into the wall outlet Plug the extension telephone into the EXT connector The PC printer po...

Страница 251: ...GE NEXT PAGE TELEPHONE CONNECTIVITY GUIDELINES At the WorkCentre set the Receive mode to TEL At the control panel press the Receive Mode button until TEL displays Consult your PC fax data modem docume...

Страница 252: ...d the machine will send the call to the answering machine Automatic Paper You can stack up to 100 sheets of plain paper Feeder or up to 10 envelopes or other special media in this feeder It will autom...

Страница 253: ...ument Document Exit Tray The Document Exit Tray fits into the slots on the front of your machine just above the Printer Exit Tray The Document Exit Tray holds those sheets scanned for fax purposes Doc...

Страница 254: ...uality and ensures accurate error free transmission When ECM Mode is enabled transmission time may increase EXT Jack This is a jack on the side of the machine where you can plug a phone set or answeri...

Страница 255: ...ution mode and it is used whenever a document is sent or copied You can override this default mode IC Industry Canada This refers to IC labels that identify equipment certified in Canada ips Inches pe...

Страница 256: ...ort Pause This allows you to pause dialing Portrait A printing term specifying that the long axis of the printed page is vertically oriented Power Saving This feature lets you reduce machine power whe...

Страница 257: ...PI Ringer volume You can adjust the machine s ringer to the desired volume RTI Receive Terminal Identification This feature automatically prints the page number the date and the time of reception on e...

Страница 258: ...ion Report Call Back Message and Power Failure Report TEL LINE This is a jack on the back of your machine into which you plug the telephone line cord for all phone related purposes TEL Mode In TEL Mod...

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