Troubleshooting
Xerox
®
VersaLink
®
B405 Multifunction Printer 183
User Guide
Printer Resets or Powers Off Frequently
Probable Causes
Solutions
The power cord is not plugged into the outlet
correctly.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
A system error occurred.
Power off the printer, then power on again. Print the Error History
Report. For details, refer to
Printing the Error History Report
on
page 214. If the error persists, contact your Xerox representative.
The printer is connected to an uninterruptible
power supply.
Power off the printer, then connect the power cord to a suitable
outlet.
The printer is connected to a power strip
shared with other high-power devices.
Plug the printer directly into the outlet or into a power strip that is
not shared with other devices.
The
Auto Power Off
feature is enabled to
save power.
Increase the
Auto Power Off
timer setting or disable the
Auto
Power Off
feature. For details, refer to the System Administrator
www.xerox.com/office/VLB405docs
Printer Does Not Print
Probable Causes
Solutions
The printer is in Power Saver mode.
On the control panel, press the
Power/Wake
button.
The printer has an error.
If the Status LED is blinking amber, follow the instructions on the
control panel to clear the error. If the error persists, contact your
Xerox representative.
The printer is out of paper.
Load paper into the tray.
The incorrect paper is loaded for the print job. Load the correct paper in the appropriate tray. On the printer
control panel, specify the correct paper size, type and color.
The paper settings for the print job do not
match any paper loaded in the paper trays at
the printer.
From the print driver, select a paper tray containing the correct
paper.
A toner cartridge is empty.
Replace the empty toner cartridge.
No control panel indicators are lit.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer. If
the error persists, contact your Xerox representative.