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Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-32
Colors look drastically wrong
Colors are not registering properly; colors are mixed or have page-to-page variation
The color has a poor reproduction or has poor color density
Probable Causes
Solutions
One or more of the toner cartridges may be
defective.
Remove the toner cartridges and verify that
the toner is distributed evenly on each
cartridge roller, and reinstall the toner
cartridges.
One or more of the toner cartridges may be low or
empty.
Check the control panel for an
X LOW
or
X
EMPTY
message. If necessary, replace the
specified toner cartridge.
Check the Color Matching settings in the product
driver or your application.
Probable Causes
Solutions
The top cover is not properly closed.
Make sure that the top cover is closed.
The imaging unit is not correctly seated.
Remove the imaging unit and reinstall it.
One or more of the toner cartridges may be
defective.
Remove the toner cartridges and check each
for damage. If one or more is damaged,
replace it.
The media is moist from humidity.
Remove the moist media and replace it with
new, dry media.
Probable Causes
Solutions
The imaging unit may be defective.
Remove the imaging unit and check for
damage. If it is damaged, replace it.
Check the Color Matching settings in the product
driver or your application.