Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-20
Printing Takes Too Long
Not All Pages Print
Product Resets or Turns Off Frequently
Product Is Making Unusual Noises
Probable Causes
Solutions
The product is set to a slow printing mode (for
example, thick stock or transparency).
It takes more time to print with special media.
When using regular paper, make sure that the
media type is set properly in the driver.
The product is set to
ENERGY SAVE
mode.
It takes time for printing to start in power
saving mode.
The job is very complex.
Wait. No action needed.
Probable Causes
Solutions
The
Cancel
key was pressed.
Make sure no one pressed the
Cancel
key
while your job was printing.
The tray is empty.
Check that the tray is loaded with media.
A document is printed with an overlay file which has
been created by a NON-Phaser 6115 driver.
Print the overlay file using a Phaser 6115
driver.
Probable Causes
Solutions
The power cord is not correctly plugged into the
outlet.
Turn off the product, confirm that the power
cord is correctly plugged into the outlet, and
then turn on the product.
A system error occurred.
Contact your local Xerox service
representative with the error information.
Probable Causes
Solutions
The product is not level.
Place the product on a flat, hard, level surface.
The tray is not installed correctly.
Remove the tray that you are printing from and
reinsert it completely into the product.
There is a foreign object stuck inside the product.
Turn off the product and remove the object. If
you cannot remove it, contact Technical
Support.
