Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-29
There is insufficient fusing or the image comes off when rubbed
There are toner smudges or residual images
Probable Causes
Solutions
The two fuser separator levers are adjusted for
envelope printing.
Return both green fuser separator levers to
the plain paper setting.
The media is moist from humidity.
Remove the moist media and replace it with
new, dry media.
Unsupported media (wrong size, thickness, type,
etc.) is being used.
Use Xerox-approved media. See
Supported
Paper and Media
on page 6-2.
Media type is set incorrectly.
When printing envelopes, labels, postcards,
thick stock, or transparencies, specify the
appropriate media type in the product driver.
Probable Causes
Solutions
The two fuser separator levers are adjusted for
envelope printing.
Return both green fuser separator levers to
the plain paper setting.
One or more of the toner cartridges are defective or
installed incorrectly.
Remove the toner cartridges and check each
for damage. If one or more is damaged,
replace it.
The two green fuser separator levers are adjusted
for envelope printing.
Return both green fuses separator levers to
the plain paper setting.
