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Solving Fax Problems

Phaser® 6115MFP Multifunction Product

9-23

Solving Fax Problems

If the fax cannot be sent correctly, refer to the following table, and then perform the indicated
operation. If the fax still cannot be sent correctly, even after performing the described
operations, contact your service representative.

This section includes:

■

Problems Sending Faxes

on page 9-24

■

Problems Receiving Faxes

on page 9-25

■

Error Messages

on page 9-25

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Содержание Phaser 6115 MFP

Страница 1: ...gsvejledning Anv ndarhandbok Gebruikershandleiding Guia do Usu rio Gu a del usuario Benutzerhandbuch Guida dell utente Guide d utilisation User Guide www xerox com support Phaser 6115MFP multifunction...

Страница 2: ...XEROX CentreWare ControlCentre Phaser Scan to PC Desktop and Walk Up are trademarks of Xerox Corporation in the United States and or other countries Adobe and PostScript are trademarks of Adobe System...

Страница 3: ...ications 1 17 Material Safety Data Sheet 1 19 Product Recycling and Disposal 1 20 All Countries 1 20 European Union 1 20 North America 1 21 Other Countries 1 21 2 Product Features Product Tour 2 2 Fro...

Страница 4: ...to Panel Reset 3 6 Changing the Energy Save Mode 3 7 Setting the LCD Contrast 3 7 Setting the Control Panel Language 3 8 Setting the Scanner Lamp Off Time 3 9 Setting the Speaker Volume 3 9 Setting th...

Страница 5: ...Settings 5 12 Custom Paper Size Options 5 12 Specifying Print Settings 5 13 Copies and Pages 5 13 Layout 5 14 Scheduler 5 14 Duplex 2 Sided Printing 5 14 Paper Handling 5 15 ColorSync 5 15 Cover Page...

Страница 6: ...he SMTP Server 8 3 Scan to Email Using the ADF 8 5 Scan to Email Using the Document Glass 8 7 Specifying a Recipient 8 8 Changing the Scan Mode Settings 8 9 Changing the Scanned Image Size 8 9 9 Faxin...

Страница 7: ...s 9 21 Printing Reports 9 22 Solving Fax Problems 9 23 Problems Sending Faxes 9 24 Problems Receiving Faxes 9 25 Error Messages 9 25 10 Product Maintenance Maintenance and Cleaning 10 2 General Precau...

Страница 8: ...aring Paper Jams in the ADF 11 14 Solving Problems with Paper Jams 11 17 Product Troubleshooting 11 19 General Troubleshooting 11 19 Duplex Problems 11 21 Driver Problems 11 21 Product Management Soft...

Страница 9: ...es User Safety on page 1 2 Regulatory Information on page 1 7 Copy Regulations on page 1 9 Fax Regulations on page 1 12 Product Specifications on page 1 17 Material Safety Data Sheet on page 1 19 Prod...

Страница 10: ...und adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal Do not use an extension cord or power strip Verify that the product is plugged into an o...

Страница 11: ...g optional equipment and are specifically instructed to do so Power should be OFF when performing these installations Disconnect the power cord when removing covers and guards for installing optional...

Страница 12: ...gwa Laser Safety This product employs a Class 3B laser diode having maximum power of 10 mW and a wavelength of 775 800 nm This product is certified as a Class 1 laser product Since the laser beam is c...

Страница 13: ...an be pulled into the product and cause print and copy quality problems Do not place the product near a heat source Do not place the product in direct sunlight to avoid exposure to light sensitive com...

Страница 14: ...mage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this product The Total Satisfaction Guarantee is available in the Unit...

Страница 15: ...it may cause harmful interference to radio communications However if this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment of...

Страница 16: ...with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox Ozone Release During print operation a small qu...

Страница 17: ...tographed 7 Immigration papers 8 Draft Registration Cards Certificates of Indebtedness National Bank Currency Coupons from Bonds Federal Reserve Bank Notes Silver Certificates Gold Certificates United...

Страница 18: ...bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamations orders regulations or...

Страница 19: ...lty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent...

Страница 20: ...ine refer to customer documentation and follow the steps provided Data Coupler Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Coun...

Страница 21: ...s equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make necessary modifications...

Страница 22: ...designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the e...

Страница 23: ...cal dealer in the first instance This product has been tested to and is compliant with ES 203 021 1 2 3 a specification for terminal equipment for use on analogue switched telephone networks in the Eu...

Страница 24: ...en this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT cont...

Страница 25: ...g 72 8 lb Optional Tray 2 Height 117 mm 4 61 in Clearance Requirements Environmental Specifications Temperature Storage 20o to 40o C 4o to 104o F Operating 10o to 32o C 50o to 90o F Relative Humidity...

Страница 26: ...duct Default time to Energy Save 30 minutes Performance Specifications Resolution Maximum Resolution 2400 x 600 dpi Print Speed Color 5 ppm duplex 5 ppm Monochrome 20 ppm duplex 11 ppm Copy Speed Colo...

Страница 27: ...al Safety Data Sheet For Material Safety Data information regarding your Phaser 6115MFP product go to United States and Canada www xerox com msds European Union www xerox com environment_europe For th...

Страница 28: ...ase see www dtsc ca gov hazardouswaste perchlorate European Union Some equipment may be used in both a domestic household and a professional business application Domestic Household Environment In acco...

Страница 29: ...cle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xer...

Страница 30: ...Multifunction Product 2 1 This chapter includes Product Tour on page 2 2 Product Configurations on page 2 4 Print and Scan Drivers on page 2 6 Control Panel on page 2 7 More Information on page 2 18 P...

Страница 31: ...ge 2 3 Options on page 2 5 Front View 1 Output bin 2 Control panel 3 Automatic Document Feeder ADF a ADF feed cover b Document guide c Document feed tray d Document output tray 4 Top cover 5 Tray 1 6...

Страница 32: ...w 1 Fuser levers 2 Transfer belt 3 Fuser unit 4 Drum cartridge 5 Toner cartridge carousel contains four toner cartridges C M Y and K 6 Scanner lock 1 Power switch 2 Line Out 3 Line In 4 USB port 5 Eth...

Страница 33: ...duct offers many standard features to meet your office needs Print speeds pages per minute letter A4 Color up to 5 ppm Monochrome up to 20 ppm Copy speeds Color up to 5 ppm Monochrome up to 12 ppm Fir...

Страница 34: ...configuration includes all standard features listed Phaser 6115MFP D The Phaser 6115MFP D configuration includes all standard features listed and the optional duplex unit for automatic 2 sided printin...

Страница 35: ...ion The MFP ControlCentre software enables you to configure your product add email addresses and fax numbers over a USB connection Windows Only For installing the print driver scan driver and MFP Cont...

Страница 36: ...uct and network settings Control Panel Layout The control panel is divided into three major areas See also Copying on page 7 1 Scanning on page 8 1 Faxing on page 9 1 Left side Fax function buttons on...

Страница 37: ...quality of your fax documents 3 Redial Pause button Press the Redial Pause button to recall the last fax number used or to insert pauses in fax numbers 4 Speed Dial Press the Speed Dial button to acc...

Страница 38: ...Dark button to select lighter or darker prints for copy and fax jobs 9 Display Window Indicates status messages and menus 10 Up Arrow button Press to scroll up through menu options 11 Down Arrow butto...

Страница 39: ...y scan or fax job and resets to product default settings 1 Fax button and LED Press to enter fax mode 2 Scan button and LED Press to enter scan mode 3 Copy button and LED Press to enter copy mode 4 St...

Страница 40: ...x Text or Photo 2 Zoom Ratio Indicates the current reduce enlarge settings 3 Number of copies Indicates the number of copies 4 Output density Indicates the lightness or darkness levels 5 Media tray me...

Страница 41: ...numeric keypad Printing a Configuration Page To print the Configuration page which displays current information about your product do the following 1 On the control panel press the Display button 2 S...

Страница 42: ...ress the Display button and then press the Down Arrow to display the Total Page Count menu 2 Press the Menu Select button and then the Up Arrow or Down Arrow button to scroll through the following B W...

Страница 43: ...eceptions Fax Activity Prints the results of fax transmissions and receptions Memory Data List Prints the information for queued fax transmissions Memory Image Print Prints the information and a reduc...

Страница 44: ...CD Contrast 4 Language 5 Lamp Off Time 6 Speaker Volume 7 Default Mode 8 Toner Out Action 9 Auto Continue 10 Calibration Paper Source Setup 1 Tray 1 Paper 2 Tray 2 Paper Copy Setup 1 Document Type 2 D...

Страница 45: ...s 3 Scale to Fit 4 Receive Print 5 Receive Mode 6 Footer 7 Paper Source Fax Comm Setup 1 Phone Line Type 2 Line Monitor Vol 3 PSTN PBX Fax Reports 1 Activity Report 2 Send Report 3 Receive Report User...

Страница 46: ...P BootP 2 AutoIP 3 TCP IP Address 4 Network Mask 5 Gateway 6 DNS Config 7 DDNS Config E mail Setup 1 Sender Name 2 E mail Address 3 SMTP Server 4 SMTP Port No 5 SMTP Timeout 6 Text Insert 7 Default Su...

Страница 47: ...uick Use Guide Packaged with Product User Guide PDF Software and Documentation CD ROM Quick Start Tutorials English only www xerox com office 6115support Video Tutorials www xerox com office 6115suppo...

Страница 48: ...oduct 3 1 This chapter includes Product Management Overview on page 3 2 CentreWare Internet Services on page 3 3 MFP ControlCentre Windows Only with USB Connection on page 3 4 Configuring the Product...

Страница 49: ...ways to manage your product settings and configurations Control Panel CentreWare Internet Service CentreWare IS Network Only MFP ControlCentre USB and Windows Only The following sections outline conf...

Страница 50: ...t given passwords by the administrator can still view the configuration settings and options in user mode They will not be able to save or apply any changes to the current configuration Creating an Ad...

Страница 51: ...the MFP ControlCentre 1 From your computer select Start All Programs Xerox Office Printing Phaser 6115MFP MCC 2 From the MCC dialog box click the Connect to Machine button 3 Click the Download button...

Страница 52: ...igurations and setup see the appropriate section in this manual Note For a complete diagram of the control panel menus print a Menu Map from the control panel or see Control Panel Menus on page 2 12 U...

Страница 53: ...its default values at the intervals selected by the user 4 If you select ON select from 0 5 1 2 3 4 5 minutes for the product to be idle before the control panel is reset to its default values and the...

Страница 54: ...4 Select the desired amount of time from the Energy Save drop down list and then click OK 5 Click the Upload button to save the new settings to the product Setting the LCD Contrast Using the Control...

Страница 55: ...ess the Menu Select button to save the settings Using CentreWare IS 1 Launch your web browser 2 Enter the product s IP address in the browser s Address field http xxx xxx xxx xxx 3 Click the Login but...

Страница 56: ...the Machine Setup tab 4 Under Lamp Off Time select either 4 hours or Energy Saver and then click OK 5 Click the Upload button to save the new settings to the product Note Cannot be set from CentreWar...

Страница 57: ...ult Mode menu or press number 8 on the alphanumeric keypad and then press the Menu Select button 3 Select from the following options by using the Right Arrow or Left Arrow button Fax Starts in fax mod...

Страница 58: ...ct from the following options by using the Up Arrow or Down Arrow button Stop All printing copying and faxing stop when the toner runs out Stop Fax Only faxing stops when the toner runs out Cont Print...

Страница 59: ...ss number 10 on the alphanumeric keypad and then press the Menu Select button 3 Select from the following options by using the Right Arrow or Left Arrow buttons ON The product continues printing when...

Страница 60: ...elect button 3 Select from the following options by using the Right Arrow or Left Arrow button ON Stabilizes the image OFF Does not stabilize the image 4 Press the Menu Select button to save the setti...

Страница 61: ...Select button 2 Select Tray1 Paper or Tray 2 Paper and then press the Menu Select button 3 Select the type of paper currently loaded in the tray by using the Up Arrow or Down Arrow button 4 Press the...

Страница 62: ...verview on page 4 4 Automatically Setting the Product s IP Address on page 4 7 Manually Setting the Product s IP Address on page 4 8 This chapter provides a general overview on networking and network...

Страница 63: ...HCP also supports a mix of static and dynamic IP addresses Dynamic addressing simplifies network administration because the software keeps track of IP addresses rather than requiring an administrator...

Страница 64: ...cover the existence location and configuration of networked services With SLP users no longer need to know the names of network hosts Instead they need to know only the description of the service they...

Страница 65: ...onal configuration information If you are creating your own small Local Area Network or connecting the product directly to your computer using Ethernet follow the procedure for automatically setting t...

Страница 66: ...t the product s IP address if the product is connected to an established TCP IP network You can also manually set the printer s IP address on the control panel Once the IP address is set continue the...

Страница 67: ...thods DHCP is enabled by default on all Phaser printers MFP ControlCentre CentreWare IS Dynamic Auto IP Information Required for Manual IP Addressing Information Comments Internet Protocol IP address...

Страница 68: ...urn on off DHCP On the Control Panel 1 Press the Menu Select button 2 Using the Up Arrow or Down Arrow button scroll to Network Setup and then press the Menu Select button 3 Ensure DHCP BootP or AutoI...

Страница 69: ...Select button to save the IP address 6 Follow the above steps to set the Subnet Mask and Gateway addresses if necessary Using CentreWare IS CentreWare IS provides a simple interface that enables you...

Страница 70: ...is chapter includes Accessing the Printer Driver Settings on page 5 2 Using the Windows Printer Driver on page 5 4 See also English only Using the Windows Printer Driver tutorial at www xerox com offi...

Страница 71: ...inter driver options click the Help button on the printer driver tabs to view the online help Operating System Steps Windows XP Server 2003 1 From the Start menu select Printers and Faxes to display t...

Страница 72: ...ce Options tab If your options are listed as Installed in the Device Options list click OK If your options are listed as Not Installed continue with the following steps 3 Clear the Auto Configure chec...

Страница 73: ...ing on page 5 8 Add Edit or Delete an Overlay on page 5 9 Add Edit or Delete a Watermark on page 5 10 Create or Delete a Saved Settings File Saved Settings enables you to save custom driver settings s...

Страница 74: ...er dialog box 5 Select inches or millimeters for the unit measurement 6 Enter the Width and Height for the custom size paper and click OK 7 Click OK Editing Custom Size Paper 1 Select the Basic tab 2...

Страница 75: ...rom the Pages Sheet drop down list select the number of pages to print on each page 3 Click the Pages Sheet Details button 4 Specify the order in which document pages are positioned on each sheet of p...

Страница 76: ...lect Booklet from the Pages Sheet drop down list 3 Click the Pages Sheet Details button 4 Select either Left Binding or Right Binding from the Order drop down list 5 To print a border line around each...

Страница 77: ...cannot be used with Printing on Both Sides Image Shifting or Output Size 1 Open the printer driver and select the Layout tab 2 From the Pages Sheet drop list select from the following options 2x2 Fou...

Страница 78: ...the overlay in the Overlay Form Name text field 5 Click the Browse button to browse to the overlay file 6 Click OK To Edit an Overlay File 1 Open the printer driver and select the Overlay tab 2 Selec...

Страница 79: ...river and select the Watermark tab 2 To Add a watermark select None from the watermark list box and then click Add 3 To Edit a watermark select the watermark text from the watermark list box and then...

Страница 80: ...ect the Watermark tab 2 Select the watermark text from the Watermark list box 3 Select Background if you want the watermark to print behind the text and images 4 Select Repeat to repeat the watermark...

Страница 81: ...ion being used 1 Select Page Setup from the File menu The Page Setup dialog box appears 2 Select your printer in the Format for pop up menu Page Attributes Options The Page Attributes section is used...

Страница 82: ...age 2 Pages All Prints all pages in the document From to Specifies the range of pages to be printed Section Description Copies and Pages page 5 13 This section contains options for the number of copie...

Страница 83: ...ided printing is not performed Long edged Binding Two sided printing is performed with the binding along the long edge of the paper Short edged Binding Two sided printing is performed with the binding...

Страница 84: ...lor Conversion Enables you to select host based color matching or printer based color matching 2 Quartz Filter Allows you to select Quartz Filter Cover Page 1 Print Cover Page Allows you to set cover...

Страница 85: ...tifunction Product 6 1 This chapter includes Supported Paper and Media on page 6 2 Output Bin on page 6 3 Loading Media on page 6 5 Guaranteed Imageable Printable Area on page 6 24 Options on page 6 2...

Страница 86: ...No Yes Yes No B5 ISO 6 9 x 9 8 176 x 250 1 No Yes Yes No Executive 7 25 x 10 5 184 x 267 1 No Yes Yes No Foolscap 8 0 x 13 0 203 2 x 330 2 1 No No Yes No Legal 8 5 x 14 0 215 9 x 355 6 1 Yes Yes Yes...

Страница 87: ...mum capacity is 100 sheets A4 Letter of 80 g m2 22 lb media The output bin can be adjusted to two angles as shown in the following illustration Adjusting the Output Bin 1 The output bin extension can...

Страница 88: ...P Multifunction Product 6 4 2 Press and hold the button on the right side of the output bin to lower it into the horizontal position Note When printing on postcards ensure the output bin is fully hori...

Страница 89: ...loading media other than plain paper set the media mode for example Envelope Glossy Label Thick Card Stock or Transparency in the printer driver for optimum print quality Caution Although this printe...

Страница 90: ...t printers such as superfine paper glossy film and postcards Already printed on by another printer copier or fax machine Dusty wet or damp Layered Adhesive Folded creased curled embossed warped or wri...

Страница 91: ...ction Product 6 7 To load paper in Tray 1 1 Remove the lid from Tray 1 2 If loading paper longer than A4 Letter open the front panel of the tray 3 Slide apart the media guides to provide more space be...

Страница 92: ...er 6115MFP Multifunction Product 6 8 4 Load the paper face up in the tray Caution Do not load paper or media above the fill line indicated on the tray Overloading the tray may cause jams 6115 014 6115...

Страница 93: ...ding Media Phaser 6115MFP Multifunction Product 6 9 5 Adjust the paper guides to fit the paper loaded in the tray if necessary 6 Close the front panel of Tray 1 and then replace the lid 6115 016 6115...

Страница 94: ...icker than 90 g m2 24 lb bond is referred to as Thick card stock Capacity Tray 1 Up to 50 sheets depending on their thickness Tray 2 Not supported Do not use in Tray 2 Orientation Faceup Driver media...

Страница 95: ...dinary gummed flaps Approved for laser printing Dry Caution Because the envelopes pass through heated rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this...

Страница 96: ...Open the front panel of the tray if necessary 3 Remove any media from the tray Note Before loading envelopes press them down to make sure that all the air is removed and make sure that the folds of th...

Страница 97: ...15MFP Multifunction Product 6 13 4 Slide the media guides open 5 Load the envelopes as shown For envelopes with the flap along the long edge load the envelopes with the flap toward the left of the pro...

Страница 98: ...14 For envelopes with the flap along the short edge load the envelopes with the flap entering the product first 6 Slide the media guides against the edge of the envelopes 7 Close the Tray 1 front pane...

Страница 99: ...Loading Media Phaser 6115MFP Multifunction Product 6 15 8 Ensure the automatic document feeder is closed 9 Release the scanner latch and lift the scanner unit 6115 102 6115 021...

Страница 100: ...oading Media Phaser 6115MFP Multifunction Product 6 16 10 Pull the lever and then open the top cover Caution Do not touch the transfer belt 11 Raise both green fuser separator levers 6115 022 6115 023...

Страница 101: ...ltifunction Product 6 17 12 Carefully close the top cover 13 Lower the scanner unit Caution When you are finished printing envelopes be sure to lower the fuser levers on the fuser back to their origin...

Страница 102: ...urface Use label sheets recommended for laser printers Do not use label sheets that Have labels that easily peel off or have parts of the label already removed Have backing sheets that have peeled awa...

Страница 103: ...first to check placement Use the plain paper specifications for letterhead Capacity Tray 1 Up to 50 sheets depending on their size and thickness Tray 2 Not supported Orientation Face up Driver media...

Страница 104: ...ldup If you have problems feeding 50 sheets try loading only 1 10 sheets at a time Loading a large number of transparencies at one time may cause static buildup causing feeding problems Always test a...

Страница 105: ...use glossy stock that is Mixed with any other media in the trays this will cause the printer to misfeed Specified for inkjet printers only Loading Specialty Media 1 Remove the lid from Tray 1 Capacit...

Страница 106: ...P Multifunction Product 6 22 2 Open the front panel of the tray if necessary 3 Slide apart the media guides to provide more space between them 4 Load the special media faceup in the tray 6115 098 6115...

Страница 107: ...ing Media Phaser 6115MFP Multifunction Product 6 23 5 Adjust the paper guides to fit the paper loaded in the tray if necessary 6 Close the front panel of Tray 1 and then reattach the lid 6115 027 6115...

Страница 108: ...able area constraints If you can customize your page in your application use the applications sizes for the imageable area for optimum results The printable area on all media sizes is up to 4 mm 0 157...

Страница 109: ...25 Options This section includes Loading Paper in Tray 2 on page 6 25 2 Sided Printing Duplexing on page 6 28 Loading Paper in Tray 2 1 Pull Tray 2 out as far as possible Lift up Tray 2 and remove it...

Страница 110: ...t 6 26 3 Press down the media pressure plate to lock it into place 4 Load the paper faceup in the tray Caution Do not load paper or media above the fill line indicated on the tray Overloading the tray...

Страница 111: ...Options Phaser 6115MFP Multifunction Product 6 27 5 Reattach the lid to Tray 2 6 Reinsert Tray 2 into the printer 6115 033 6115 034...

Страница 112: ...ly duplex the job See Using Printer Driver Options on page 5 1 for more information on driver settings Check your application to determine how to set your margins for duplex printing The following Bin...

Страница 113: ...Phaser 6115MFP Multifunction Product 7 1 This chapter includes Basic Copying on page 7 2 Adjusting Copy Options on page 7 3 Advanced Copying on page 7 8 Copying...

Страница 114: ...rner of the display 4 Press the Start Color button for color copies or Start B W button for black and white copies If you placed originals in the ADF copying continues until the document feeder is emp...

Страница 115: ...on returns all settings to their default values Setting the Original Document Type For the best print quality set the original document type to a mode that most closely matches your originals To set t...

Страница 116: ...e Right Arrow and Left Arrow button to select STD or ENH 4 Press the Menu Select button to accept the new setting Setting the Copy Density You can lighten or darken the density on your printed copies...

Страница 117: ...mplex the amount of collated copies the product is able to produce at one time is reduced The lower left portion of the control panel display reports the percent of memory usage for the current collat...

Страница 118: ...ad the current dat file 2 Click the Menu button 3 Select the Copy Settings tab 4 Select the default tray from the Paper Priority drop down list 5 Select OK to save the new settings 6 Upload the new se...

Страница 119: ...nge will disappear after 5 seconds Specifying a Preset Zoom Ratio 1 On the control panel press the Reduce Enlarge button until the desired zoom ratio is selected Specifying a Custom Zoom Ratio 1 On th...

Страница 120: ...an be copied together onto a single page Note The original documents must be placed in the automatic document feeder for 2in1 copying 2in1 copying cannot be performed using the document glass 1 On the...

Страница 121: ...top and left non imageable areas of the document glass To create an ID card copy 1 On the control panel press the Function button 2 Scroll to 3 ID CARD COPY and then press the Menu Select button 3 Us...

Страница 122: ...then press the Menu Select button 4 Press the Start Color button for color copies or Start B W button for black and white copies If duplexing in full color printing will begin 30 to 50 seconds after...

Страница 123: ...cludes Basic Scanning via USB on page 8 2 Scan to Email Network Only on page 8 3 See also English only Using the Scanner Windows tutorial at www xerox com office 6115support Using the Scanner Macintos...

Страница 124: ...used for scanning 3 Start the scanner driver according to the application settings 4 Specify the necessary scanner driver settings For help with setting scanner driver settings select the Help button...

Страница 125: ...configured through the control panel CentreWare IS or the MCC Menu Item Definition 1 Sender Name Enter your name or company name to be used in emails A maximum of 20 characters can be entered 2 E mai...

Страница 126: ...the Login button and log in as an administrator 4 Click the Network tab and select SNMP from the Network list 5 Select Enable from the SNMP drop down list and then click Save changes 6 Select Email fr...

Страница 127: ...Scanned Image Size on page 8 9 1 Press the Scan button to enter scan mode 2 Place the documents in the ADF faceup with the first page on top of the stack 3 Adjust the document guides to fit snugly ag...

Страница 128: ...ed image see Changing the Scanned Image Size on page 8 9 9 Using the Left Arrow or Right Arrow button select ADF and then press the Menu Select button to start scanning To Stop the Transmission 1 On t...

Страница 129: ...select Color Gray or B W as the color mode and then press the Menu Select button 8 Continue setting the desired scan mode settings For information on specifying detailed settings such as data format...

Страница 130: ...press the recipient s One touch dial button 2 When the recipient appears on the control panel press the Start button Using the Speed Dial List If a recipient has been registered in your speed dial li...

Страница 131: ...scan resolution and compression encoding methods are unavailable When prompted on the control panel 1 Use the Left Arrow or Right Arrow button select Color Gray or B W as the color mode and then press...

Страница 132: ...ing Fax Functions on page 9 2 Sending Faxes on page 9 8 Receiving Faxes on page 9 12 Registering Recipients on page 9 13 Fax Reports on page 9 21 Solving Fax Problems on page 9 23 See also English onl...

Страница 133: ...id green the product is ready to receive a fax When the LED is blinking there is a fax being received 2 Resolution button Press the Resolution button to adjust the image quality of your fax documents...

Страница 134: ...ays messages and operating instructions Symbol Definition Dialing The product is dialing Ringing Another machine is called Sending The document is sent Receiving A document is received Scanned documen...

Страница 135: ...ck the Fax E Mail tab and configure your fax settings 5 Enter your e mail settings and then click Save Changes Using the MFP ControlCentre 1 From your computer select Start All Programs Xerox Office P...

Страница 136: ...nformation on all fax transmissions Menu Item Description 1 Memory Turns memory receive ON or OFF When memory receive mode is set to on faxes received can be stored in the product memory and printed a...

Страница 137: ...Receive Begins receiving the fax after the specified number of rings Manual Receive Begins receiving the fax after the telephone receiver has been picked up the On Hook button has been pressed and the...

Страница 138: ...nected telephone wiring is a public switched telephone network PSTN or a private branch exchange PBX For a PBX system the prefix number or extension number can also be specified Menu Item Description...

Страница 139: ...send a fax from the ADF 1 Remove any staples and paper clips from pages and insert them faceup in the document feeder with the bottom of the page entering the document feeder first 2 On the control p...

Страница 140: ...eypad enter the fax telephone number and then press the Start button Using the one touch keypad select the recipient s one touch number 01 09 and then press the Start button Press the Speed Dial butto...

Страница 141: ...ect button Using the Up Arrow or Down Arrow button scroll to the recipient s name Press the Menu Select button and then select the next recipient Using the alphanumeric keypad enter the fax number pre...

Страница 142: ...of the recipient 4 Press the Start button to start scanning the document 5 The fax will be sent at the specified time See also Sending a Fax from the Automatic Document Feeder ADF on page 9 8 Enterin...

Страница 143: ...Receive Setup Menu on page 9 5 Receiving Faxes Manually If a telephone is connected to this product and the same line is used for phoning and faxing the fax can be received after picking up the teleph...

Страница 144: ...selected easily without the need to manually enter the number using the control panel keypad each time Using the Phone Book The phone book contains all recipients email addresses and phone numbers reg...

Страница 145: ...the Cancel C button To delete a specific character use the Left Arrow or Right Arrow button to move the cursor to the character you want to delete and then press the Cancel C button If the same key i...

Страница 146: ...duct 4 Click the Plus sign in the left hand navigation pane 5 Click One Touch Dial enter your one touch dial recipients and then click the OK button Using the Control Panel 1 On the control panel pres...

Страница 147: ...button 4 On the one touch dial keypad press the one touch entry you want to edit or delete and then press the Cancel C button 5 Using the Left Arrow and Right Arrow buttons select Edit or Delete and...

Страница 148: ...lick the Plus sign in the left hand navigation pane 5 Click Speed Dial enter your speed dial recipients and then click the OK button Using the Control Panel 1 On the control panel press the Menu Selec...

Страница 149: ...Using the alphanumeric keypad enter the 3 digit speed dial number entry you want to edit or delete and then press the Cancel C button 5 Using the Left Arrow and Right Arrow buttons select Edit or Dele...

Страница 150: ...at file from the product 4 Click the Plus sign in the left hand navigation pane 5 Click Group Dial enter your group dial recipients and then click the OK button Using the Control Panel 1 On the contro...

Страница 151: ...dial entry you want to edit or delete and then press the Cancel C button 5 Using the Left Arrow and Right Arrow buttons select Edit or Delete and then press the Menu Select button 6 If you want to ch...

Страница 152: ...ays on the control panel and then press the Menu Select button 3 Scroll down to the Fax Print menu and then press the Menu Select button Total Scan Counter The scan counter displays the total number o...

Страница 153: ...Result Report Activity Report Memory Data List Memory Image Print Report One Touch Dial List Speed Dial List Group Dial List To Print a Report from the Control Panel 1 Press the Display button 2 Scro...

Страница 154: ...refer to the following table and then perform the indicated operation If the fax still cannot be sent correctly even after performing the described operations contact your service representative This...

Страница 155: ...ding the fax again There may be a problem with the recipient s fax machine Make a copy to check that this machine is operating correctly and then if the copy was printed correctly have the recipient c...

Страница 156: ...e caller s fax machine Make a copy to check that this machine is operating correctly and then if the copy was printed correctly have the recipient check the condition of their fax machine Error messag...

Страница 157: ...eport press the Cancel C key while an error message is displayed HANG UP THE PHONE The receiver of the connected telephone is lifted Replace the receiver of the connected telephone on the hook A fax e...

Страница 158: ...aintenance and Cleaning on page 10 2 Moving the Product on page 10 4 Ordering Supplies on page 10 15 See also Maintenance video tutorials at www xerox com office 6115support Replacing supplies video t...

Страница 159: ...ce cables before cleaning Do not spill water or detergent into the product Otherwise the product will be damaged and an electric shock may occur Warning If you get toner in your eyes wash it out immed...

Страница 160: ...small inconspicuous area of your product to check the solution s performance Never use sharp or rough implements such as wire or plastic cleaning pads Always close the product s covers gently Never s...

Страница 161: ...ore lifting the product Always turn the product off and disconnect the power cord from the back of the product Make sure two people are available to lift the product when moving it Keep the product le...

Страница 162: ...unction Product 10 5 Cleaning the Exterior Caution Turn off the product and unplug the power cord before cleaning and always use a soft lint free dry cloth Control Panel Ventilation Grill Exterior Fil...

Страница 163: ...Moving the Product Phaser 6115MFP Multifunction Product 10 6 Cleaning the Original Glass and Cover Pad Original Glass Original Cover Pad 6115 047 6115 095...

Страница 164: ...nction Product 10 7 Cleaning the Media Feed Roller and Laser Lens 1 Ensure the document feeder is closed release the scanner lever and then lift the scanner unit 2 Remove any media and close the outpu...

Страница 165: ...ion Do not touch the transfer belt 4 Remove the imaging unit Caution Place the imaging unit on a clean level surface as shown below The imaging unit cannot be exposed for more than 15 minutes Cover th...

Страница 166: ...ving the Product Phaser 6115MFP Multifunction Product 10 9 5 Clean the media feed roller and laser lens with a dry lint free cloth 6 Place the imaging unit back in the product 6115 048 6115 049 6115 0...

Страница 167: ...Moving the Product Phaser 6115MFP Multifunction Product 10 10 7 Close the top cover 8 Close the scanner unit 6115 024 6115 025...

Страница 168: ...P Multifunction Product 10 11 Cleaning the Duplex Feed Rollers 1 Open the duplex unit located on the back of the product 2 Using a dry lint free cloth clean the duplex feed rollers 3 Close the duplex...

Страница 169: ...6115MFP Multifunction Product 10 12 Cleaning the Tray 2 Feed Rollers 1 Turn the product off and disconnect the power cord from the back of the product 2 Using two people carefully lift the product off...

Страница 170: ...ing the Product Phaser 6115MFP Multifunction Product 10 13 3 Clean the rollers in the tray with a dry lint free cloth 4 Using two people carefully set the product back on top of Tray 2 6115 054 6115 0...

Страница 171: ...duct Phaser 6115MFP Multifunction Product 10 14 Cleaning the ADF Feed Rollers 1 Open the ADF feed cover 2 Clean the ADF feed rollers with a dry lint free cloth 3 Close the ADF feed cover 6115 079 6115...

Страница 172: ...ion instructions on the box Caution Use of toner other than Genuine Xerox Phaser 6115MFP toner may affect print quality and product reliability It is the only toner designed and manufactured under str...

Страница 173: ...eseller or from the Xerox Supplies website at www xerox com office 6115supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guaran...

Страница 174: ...n page 11 2 Clearing Paper Jams on page 11 4 Product Troubleshooting on page 11 19 Print Quality Problems on page 11 23 Status Error and Service Messages on page 11 33 Getting Help on page 11 38 See a...

Страница 175: ...always adjust the media guides in Tray 1 after inserting the media A guide that is not properly adjusted can cause poor print quality media misfeeds and product damage You load the media printing side...

Страница 176: ...products media path will help you locate media misfeeds 1 ADF media feed rollers 2 Document feed tray 3 Document output tray 4 Fuser unit 5 Duplex option optional 6 Tray 2 optional 7 Tray 1 8 Toner ca...

Страница 177: ...not to touch the printed face when removing the misfed media Make sure not to spill any toner inside the product Warning Unfused toner can dirty your hands clothes or anything else it gets on If you...

Страница 178: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 5 2 Ensure the automatic document feeder is closed 3 Release the scanner latch and lift the scanner unit 6115 102 6115 021...

Страница 179: ...on Do not touch the transfer belt 5 Remove the drum cartridge Caution Place the drum cartridge on a clean level surface as shown below The drum cartridge cannot be exposed for more than 15 minutes Cov...

Страница 180: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 7 6 Raise both green fuser separator levers 7 Remove the jammed paper 6115 023 6115 162 6115 163 6115 164...

Страница 181: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 8 8 Place the drum cartridge back in the product 9 Carefully close the top cover 6115 041 6115 024...

Страница 182: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 9 10 Lower the scanner unit Clearing Paper Jams from Tray 1 1 Remove the cover from Tray 1 6115 025 6115 012...

Страница 183: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 10 2 Carefully pull the jammed paper out of the tray 3 Reattach the Tray 1 cover 6115 056 6115 017...

Страница 184: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 11 Clearing Paper Jams from Tray 2 1 Pull Tray 2 out from the product 2 Lift off the cover on Tray 2 6115 072 6115 028...

Страница 185: ...Jams Phaser 6115MFP Multifunction Product 11 12 3 Carefully remove the jammed paper in the direction of the arrow as shown below 4 Remove all media from Tray 2 5 Fan the paper to prevent paper jams 61...

Страница 186: ...P Multifunction Product 11 13 6 Place the media back in Tray 2 7 Place the cover back on Tray 2 and reinsert Tray 2 back into the product Clearing Paper Jams in the Duplex Unit 1 Open the duplex unit...

Страница 187: ...FP Multifunction Product 11 14 2 Carefully remove the jammed paper in the direction of the arrow as shown below 3 Close the duplex unit cover Clearing Paper Jams in the ADF 1 Open the ADF feed roller...

Страница 188: ...on Product 11 15 2 Carefully remove the jammed paper in the direction of the arrow as shown below 3 Lift the ADF cover 4 Turn the ADF feed roller in the direction of the arrows as shown below to remov...

Страница 189: ...Clearing Paper Jams Phaser 6115MFP Multifunction Product 11 16 5 Close the ADF cover 6 Close the ADF feed roller cover 6115 083 6115 084...

Страница 190: ...sent Do not fan transparencies Probable Causes Solutions Top cover needs to be opened and closed again to reset the product Open and close the top cover of the product again Some paper remains jammed...

Страница 191: ...ed in the tray Remove the media smooth it out and reload it If it still misfeeds do not use that media The media is moist from humidity Remove the moist media and replace it with new dry media Unsuppo...

Страница 192: ...onnected to the product Plug another electrical appliance into the outlet and see whether it operates properly The power switch is not correctly turned on I position Turn the power switch off O positi...

Страница 193: ...as printing The tray is empty Check that the tray is loaded with media A document is printed with an overlay file which has been created by a NON Phaser 6115 driver Print the overlay file using a Phas...

Страница 194: ...unit is installed and enabled in the product driver Make sure that you are using correct media See Supported Paper and Media on page 6 2 Do not duplex custom sized media envelopes labels postcards th...

Страница 195: ...ncorrect The CentreWare IS Administrator password has a 6 character minimum and a 16 character maximum Your network settings are incorrect Verify your network settings are correct Probable Causes Solu...

Страница 196: ...l panel settings Selecting a Resolution Print quality modes available with the Phaser 6115MFP product include Resolution Type of Print Job Draft 600 dpi General purpose mode for full color printing Pr...

Страница 197: ...olor Matching in the product driver by selecting OFF When color matching is enabled you can select one of the following settings for images graphics and text Use the Contrast Brightness Saturation and...

Страница 198: ...storage Remove the moist media and replace it with new dry media The media set in the product driver mismatches the media loaded in the product Load the correct media in the product The power source d...

Страница 199: ...check each for damage If one or more is damaged replace it Probable Causes Solutions The toner cartridge is low Replace the toner cartridge Laser lens is dirty Clean the laser lens The copy density i...

Страница 200: ...tive Remove the imaging unit and check for damage If it is damaged replace it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more...

Страница 201: ...Place the product on a flat hard level surface Probable Causes Solutions The media is moist from humidity Adjust the humidity in the media storage area Remove the moist media and replace it with new d...

Страница 202: ...Xerox approved media See Supported Paper and Media on page 6 2 Media type is set incorrectly When printing envelopes labels postcards thick stock or transparencies specify the appropriate media type...

Страница 203: ...chnical Support with the error information The media path is dirty with toner Print several blank sheets and the excess toner should disappear One or more of the toner cartridges are defective Remove...

Страница 204: ...mal image Replace it with a new toner cartridge The imaging unit may be defective Remove the imaging unit and check for damage If it is damaged replace it Probable Causes Solutions The product is not...

Страница 205: ...essage If necessary replace the specified toner cartridge Check the Color Matching settings in the product driver or your application Probable Causes Solutions The top cover is not properly closed Mak...

Страница 206: ...ociated with a displayed message has changed the message is cleared from the window Status Messages Message Definition Solutions CANCELLING JOB The job is being cancelled No action needed ENERGY SAVE...

Страница 207: ...heck the Network and E mail settings and send the data again DOC FEED COVER OPEN CLOSE DOC FEED COVER The ADF feed cover is open Close the ADF feed cover DOCUMENT COVER OPEN CLOSE DOCUMENT COVER The d...

Страница 208: ...as the paper type but transparencies are loaded into Tray 1 MEMORY FULL PRESS ANY KEY The machine has received more data than can be processed with its internal memory Cancel the current job Turn the...

Страница 209: ...ed tray REMOVE ORIG IN ADF ID card copying is specified but the document is loaded into the ADF Remove the document from the ADF ID card copying can only be used with a document placed on the original...

Страница 210: ...CHANGE X TONER The X toner cartridge is empty This message appears if 8 TONER EMPTY STOP on the MACHINE SETTING menu is set to ON Replace the toner cartridge TONER LIFE END CHANGE X TONER The X toner...

Страница 211: ...e 6115supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www colorconnection xerox com Lo...

Страница 212: ...IP address 4 6 changing or modifying the system s IP address 4 8 creating password 3 3 overview 3 3 password 3 3 changing the IP address using CentreWare IS 4 8 changing the scanned image size 8 9 cle...

Страница 213: ...s IP address automatically 4 6 display toner supply 2 13 DNS 4 8 document type setting 7 3 Domain Name Service DNS local domain name space database 4 8 using host names 4 8 driver accessing settings 5...

Страница 214: ...recipients 9 13 reports 9 21 reports menu 9 7 send setup menu 9 5 sending 9 8 sending a fax at a specified time 9 11 setting a destination 9 16 settings 9 4 setup 9 4 solving fax problems 9 23 solvin...

Страница 215: ...5 12 paper feed 5 15 paper handling 5 15 paper size options 5 12 print options 5 12 print settings 5 13 scheduler 5 14 maintenance cleaning 10 2 consumables 10 15 general precautions 10 2 ordering sup...

Страница 216: ...rity setting 7 6 paper source setup menu 3 14 parts of the product 2 2 performance specifications 1 18 photo print quality mode 11 23 physical specifications 1 17 port 9100 4 3 poster printing 5 8 pri...

Страница 217: ...receive results 9 21 print report menu 2 14 printing 9 22 resolution specifying 11 23 resources information 2 18 router address IP address 4 6 routine maintenance items 10 15 S safety electrical 1 2...

Страница 218: ...status messages 11 33 supplies 1 6 ordering 10 15 recycling 10 16 toner cartridges 10 15 when to order 10 16 supported paper and media 6 2 symbols marked on product 1 6 system advanced features 2 5 T...

Страница 219: ...Index Phaser 6115MFP Multifunction Product Index 8 X Xerox supplies recycling programs 10 16 supplies website 10 16 Z zoom ratio customizing 7 7 presets 7 7 specifying 7 7...

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