Novell NetWare
Phaser™ 4500 Laser Printer
3-38
Requirements
Verify that you:
■
Are operating a Windows-based system with CentreWare DP software installed and at
least one printer driver installed
■
Are a NetWare Network Administrator, an administrative person with ADMIN/
SUPERVISOR, or ADMIN/SUPERVISOR EQUIVALENT within login rights to the
NetWare Server(s) servicing the Phaser printer
■
Have a basic knowledge of NetWare
Novell NetWare Troubleshooting Quick Check
1.
Verify that the printer is plugged in, turned on, and connected to an active network.
2.
Verify that the printer is receiving network traffic by monitoring the LEDs on the back of
the printer. When the printer is connected to a functioning network and receiving traffic,
its link LED is green, and its amber traffic LED is flashing rapidly.
3.
Verify that the client is logged into the network and printing to the correct print queue.
4.
Verify that the user has access to the Phaser printer queue.
5.
Verify that the Phaser printer NetWare print queue exists, is accepting jobs, and has a print
server attached. If it does not, use the Setup Wizard in CentreWare DP to reconfigure the
print queue.
6.
Print the “Configuration Page”. Verify that
Printer Server
is enabled. Set the frame type
to the frame type your NetWare server is using.
Note
To determine your NetWare IPX frame type, type
config
at the Novell console screen.
On networks using multiple IPX frame types, it is
critical
that the frame type be set
correctly.
7.
Verify that the
Primary Server
is set (NetWare 3.1x only). The primary server should
have been set during initial queue setup and installed using CentreWare DP. If it is not set,
use CentreWare DP to set it, then reset the printer.
Note
Setting the Primary Server is extremely important on large networks.
8.
Go to
www.xerox.com/office/support
if the above steps fail to resolve the printing
problem.
