Error Troubleshooting
Phaser 3320 and WorkCentre 3315/3325
Xerox Internal Use Only
Service Manual
2-22
Error Messages and Troubleshooting
Error Messages
The following table lists possible errors and page references for the corrective procedure.
•
The Error column provides the error code associated with the error message.
•
The Error Message column provides the message relating to the error.
•
The Cause column lists the probable cause of the error.
•
The Initial Action column provides the first step to correct the error.
•
The Go To column references the page number for the procedure.
Use this table to identify the proper procedure to correct the reported error.
Error
Error Message
Cause
Initial Action
Go To
Jam Errors
05-100
Original Paper Jam
Paper jam
inside of Doc
Feeder.
The lead edge of The
document failed to actuate
the Scan Sensor within the
correct time after actuating
the Registration Sensor.
The Scan Sensor does not
turn off within the correct
time after the Registration
Sensor is off.
Open ADF/DADF Cover
and remove jammed
media.
05-600
Original Paper Jam
Paper jam
inside of Doc
Feeder.
Occurs when one or more
sensors are on when power is
on.
Paper in the DADF paper
path when at power up.
Open ADF/DADF Cover
and remove jammed
media.
05-900
Original Paper Jam
Paper jam
inside of Doc
Feeder.
A jam occurred near the top
of the Duplex Assembly.
Open the Rear Door and
remove the jammed
paper.
Remove the Duplex Unit
and check for jammed
paper.
07-130
Paper Jam in Tray 1
Paper has jammed in the
Tray 1 paper feeding area.
Paper is jammed in pick-up
unit.
Open Tray 1 and remove
the jammed paper.
07-230
Paper Jam in Tray 2
Paper has jammed in the
Tray 2 paper feeding path.
The leading edge of media
does not arrive at
Registration Sensor from
Tray 2 on time.
Open Tray 2 and remove
the jammed paper.
Power the printer Off and
then On.