Error Troubleshooting
Phaser 3320 and WorkCentre 3315/3325
Xerox Internal Use Only
Service Manual
2-32
Tray 2 Paper Jam
A jam was detected in the Tray 2 feeding section.
Applicable Error
•
07-230: Paper Jam in tray 2
Initial Actions
•
Open Tray 2 and remove the jammed paper.
•
Verify the paper is supported
•
Clean/Inspect the pick/feed rollers
•
Verify tray guides are properly set.
•
Cycle printer power.
•
If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
6.
Replace the Tray 1 Retard Roller
(page 4-23).
Does the error persist?
Go to step 7.
Complete.
7.
Check the Base Plate Pad.
Is the Base Plate Pad installed correctly?
Go to step 8.
Trim or replace the Base
Plate Pad.
8.
Replace Tray 1.
Complete.
Applicable Parts
Wiring and Plug/Jack Map Reference
• Optional Tray Registration Clutch,
PL12.1.18
• Optional Tray Feed Clutch, PL12.1.21
• Optional Tray Drive Assembly, PL12.1.16
Step
Actions and Questions
Yes
No
1.
Remove the Optional Tray Registration
Clutch (page 4-139).
Does the error persist?
Go to step 2.
Complete.
2.
Replace the Optional Tray Feed Clutch
(page 4-139).
Does the error persist?
Replace the Optional
Tray Drive Assembly
(page 4-137) and go to
step 3.
Complete.
Step
Actions and Questions
Yes
No