Error Troubleshooting
Phaser 3320 and WorkCentre 3315/3325
Xerox Internal Use Only
Service Manual
2-44
Invalid Print Cartridge
The Print Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party Print Cartridges can
cause malfunctions, print-quality problems, and jam errors.
Applicable Errors
•
09-800: Invalid Print Cartridge
•
09-820: Invalid Print Cartridge. Install Xerox Print Cart.
Initial Actions
•
Ensure the Print Cartridge is valid for this printer.
•
Reseat the Print Cartridge.
•
Turn the printer off and then on again.
•
If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts
Wiring and Plug/Jack Map Reference
• Print Cartridge, PL1.0.12
•
•
•
Step
Actions and Questions
Yes
No
1.
Reseat the Print Cartridge and cycle the
power.
Does the error persist?
Replace the Print
Cartridge (page 4-4).
Complete.
2.
Clean the HV contacts on the Print Cartridge
and frame.
Does the error persist?
Go to step 3.
Complete.
3.
Replace the Print Cartridge (page 4-4).
Does the error persist?
Go to step 4.
Complete.
4.
Check the HV contacts located in the frame
behind the HVPS.
Are the contacts installed correctly and is
spring tension adequate?
Replace the HVPS
(page 4-62).
Repair the contacts.