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Cannot connect to the EX/i Print Server with utilities
If users cannot connect to the EX/i Print Server, check the following:
EX/i Print Server Setup:
The appropriate network protocol must be enabled, with the correct
parameters (for example, for TCP/IP, the IP address), and you must publish the Print queue
or Hold queue.
You can check these settings quickly by printing a Configuration page.
On the client computer:
The appropriate network protocols must be loaded.
Cannot connect to the EX/i Print Server with Command WorkStation
If a problem occurs while you are connecting to the EX/i Print Server, an error message is
displayed.
The problem can occur when:
• The EX/i Print Server is initially turned on.
• The EX/i Print Server restarts.
• You have changed settings affecting the server address and have not reconfigured the
connection to the server.
If you experience this problem, try the following solutions, in this order:
• A remote computer running utilities or WebTools may be interfering by obtaining status
information. If possible, close the remote application, and try to connect again.
• Restart the Command WorkStation software and try to connect again.
• Restart the EX/i Print Server.
