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ROUBLESHOOTING
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Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message and
alerts to load media, see Command WorkStation Help.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the EX/i Print Server. You must enter names in specific places. The
required names are:
• TCP/IP host name (also known as the DNS name), which is defined by your organization.
Enter the host name as the Server Name in EX/i Print Server Setup.
• Remote printer (internal machine) name. Use one of the following:
– hold
– direct
N
OTE
:
If you change the DNS name (TCP/IP host name) of the EX/i Print Server, you must
reconfigure one of the utilities on each computer.
For the appropriate name, see the following table.
In this location
For this item
TCP/IP networks
See
Setup
Server Name option
Administrator defines
name
Windows hosts file
host name
DNS name
(TCP/IP host name)
Windows setup for
TCP/IP
lpd host name
DNS name
(TCP/IP host name)
Name of printer on lpd
host machine
,
hold,
or
direct
UNIX
/etc/printcap
file
(BSD)
rp
line
print, hold,
or
direct
Solaris
lpadmin queuename
print, hold,
or
direct
Add New Server dialog box,
when configuring a utility
Server Name
DNS name
(TCP/IP host name)
Utilities