Xerox DocuPrint C55, Дополнительное руководство

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N O V E L L N E T W A R E S E T U P 19
NetWare Troubleshooting Quick Check
1. VERIFY that the printer is plugged in, turned on, and connected
to an active network.
2. VERIFY that the Network Interface Card is receiving network
traffic by monitoring the LEDs on the back of the DocuPrint
printer NIC. When the DocuPrint NIC is connected to a
functioning network receiving traffic, its link LED will be green,
and its traffic LED will be flashing rapidly.
3. VERIFY that the client is logged into the network and printing to
the correct print queue. Also verify that the user has access to the
DocuPrint printer queue.
4. VERIFY that the DocuPrint NetWare print queue exists, is
accepting jobs, and has a Print Server attached. If not, try using
Quick Setup in CentreWare DP to reconfigure the print queue.
Reset the printer.
5. Print out the DocuPrint Printer Settings page. Note the IPX
Settings section located in the Connectivity Settings section of
the Print Settings sheet. Verify that Printer Server is enabled.
If not, enable it in the Control Panel and reset the printer.
VERIFY Ethernet Type or Token Ring Type. If it is
Adaptive, try setting it to the frame type your NetWare Server is
using.
NOTE: To determine your NetWare IPX frame type, type config at
the Novell 3.1X, 4.1X console screen. On networks using multiple
IPX frame types, it is CRITICAL that the frame type be set correctly.
6. VERIFY that the Primary Server is set. (Primary Server should
have been set during initial queue setup and installed using
CentreWare DP.) If it is not set, use CentreWare DP to set it and
reset the printer.
NOTE: Setting the Primary Server is extremely important on large
networks.
7. If the above quick checks fail to fix the Network Print problem,
contact Customer Service.