Trace Series
DC Conduit Box
Installation Instructions
975-0368-01-01
3
Warranty and Return
Warranty
What does this warranty cover and how long does it last?
This Limited Warranty is provided by Xantrex Technology Inc.
("Xantrex") and covers defects in workmanship and materials in your T
RACE
S
ERIES
I
NVERTER
/C
HARGER
. This Warranty Period
lasts for two (2) years from the date of purchase at the point of sale to you, the original end user customer, unless otherwise agreed
in writing. You will be required to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty Period. Subsequent
owners also require original proof of purchase as described in "What proof of purchase is required?"
What will Xantrex do?
During the Warranty Period Xantrex will, at its option, repair the product (if economically feasible) or
replace the defective product free of charge, provided that you notify Xantrex of the product defect within the Warranty Period,
and provided that Xantrex through inspection establishes the existence of such a defect and that it is covered by this Limited
Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products.
Xantrex reserves the right to use parts or products of original or improved design in the repair or replacement. If Xantrex repairs or
replaces a product, its warranty continues for the remaining portion of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced products and all parts removed from repaired products become
the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a Xantrex-selected
non-expedited surface freight within the contiguous United States and Canada. Alaska, Hawaii and outside of the United States
and Canada are excluded. Contact Xantrex Customer Service for details on freight policy for return shipments from excluded
areas.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable
to contact your merchant, or the merchant is unable to provide service, contact Xantrex directly at:
Telephone: 1 408 987 6030 (direct)
Website:www.xantrex.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described in your product manual.
For some products, Xantrex maintains a network of regional Authorized Service Centers. Call Xantrex or check our website to see
if your product can be repaired at one of these facilities.
What proof of purchase is required?
In any warranty claim, dated proof of purchase must accompany the product and the
product must not have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end user; or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status; or
• The dated invoice or purchase receipt showing the product exchanged under warranty.
What does this warranty not cover?
Claims are limited to repair and replacement, or if in Xantrex's discretion that is not
possible, reimbursement up to the purchase price paid for the product. Xantrex will be liable to you only for direct damages
suffered by you and only up to a maximum amount equal to the purchase price of the product.
This Limited Warranty does not warrant uninterrupted or error-free operation of the product or cover normal wear and tear of the
product or costs related to the removal, installation, or troubleshooting of the customer's electrical systems. This warranty does not
apply to and Xantrex will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally,
or damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or input voltage that creates
operating conditions beyond the maximum or minimum limits listed in the Xantrex product specifications including high input
voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by Xantrex or its authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product expressly warranted by another manufacturer;
e) the product if its original identification (trade-mark, serial number) markings have been defaced, altered, or removed;
f) the product if it is located outside of the country where it was purchased; and
g) any consequential losses that are attributable to the product losing power whether by product malfunction, installation error or
misuse.
Disclaimer
Product
T
HIS
LIMITED
WARRANTY
IS
THE
SOLE
AND
EXCLUSIVE
WARRANTY
PROVIDED
BY
XANTREX
IN
CONNECTION
WITH
YOUR
XANTREX
PRODUCT
AND
IS
,
WHERE
PERMITTED
BY
LAW
,
IN
LIEU
OF
ALL
OTHER
WARRANTIES
,
CONDITIONS
,
GUARANTEES
,
REPRESENTATIONS
,
OBLIGATIONS
AND
LIABILITIES
,
EXPRESS
OR
IMPLIED
,
STATUTORY
OR
OTHERWISE
IN
CONNECTION
WITH
THE
PRODUCT
,
HOWEVER
ARISING
(
WHETHER
BY
CONTRACT
,
TORT
,
NEGLIGENCE
,
PRINCIPLES
OF
MANUFACTURER
'
S
LIABILITY
,
OPERATION
OF
LAW
,
CONDUCT
,
STATEMENT
OR
OTHERWISE
),
INCLUDING
WITHOUT
RESTRICTION
ANY
IMPLIED
WARRANTY
OR
CONDITION
OF
QUALITY
,
MERCHANTABILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE
. A
NY
IMPLIED
WARRANTY
OF
MERCHANTABILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE
TO
THE
EXTENT
REQUIRED
UNDER
APPLICABLE
LAW
TO
APPLY
TO
THE
PRODUCT
SHALL
BE
LIMITED
IN
DURATION
TO
THE
PERIOD
STIPULATED
UNDER
THIS
LIMITED
WARRANTY
.
I
N
NO
EVENT
WILL
XANTREX
BE
LIABLE
FOR
: (
A
)
ANY
SPECIAL
,
INDIRECT
,
INCIDENTAL
OR
CONSEQUENTIAL
DAMAGES
,
INCLUDING
LOST
PROFITS
,
LOST
REVENUES
,
FAILURE
TO
REALIZE
EXPECTED
SAVINGS
,
OR
OTHER
COMMERCIAL
OR
ECONOMIC
LOSSES
OF
ANY
KIND
,
EVEN
IF
XANTREX
HAS
BEEN
ADVISED
,
OR
HAD
REASON
TO
KNOW
,
OF
THE
POSSIBILITY
OF
SUCH
DAMAGE
, (
B
)
ANY
LIABILITY
ARISING
IN
TORT
,
WHETHER
OR
NOT
ARISING
OUT
OF
XANTREX
'
S
NEGLIGENCE
,
AND
ALL
LOSSES
OR
DAMAGES
TO
ANY
PROPERTY
