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Troubleshooting
90 / 96
17.10.2019
Error message
Cause
Remedy
USB cable defective or not correctly
connected.
WiCoTRACE (SMX service) error!
No connection to the SMX service
could be established.
Ethernet cable defective or not
correctly connected.
Check Ethernet cable.
WICoTRACE configuration not set up
correctly.
Check if the SMX service is started
correctly by WiCoTRACE.
Check WiCoTRACE configuration.
WiCoTRACE (SMX service) error!
No response received from SMX
service.
Ethernet cable defective or not
correctly connected.
Check Ethernet cable.
WICoTRACE configuration not set up
correctly.
Check if the SMX service is started
correctly by WiCoTRACE.
Check WiCoTRACE configuration.
Vibration detected
The measurement result is unreliable.
Resume measurement?
A vibration was detected during the
test.
Install the test device at a suitable,
vibration-free location.
Vibrations could distort the
measurement result.
8.2
Malfunctions
Description of malfunction
Cause
Solution
Incorrect test result
The watch is not positioned correctly. Reposition the watch. See
.
Adhesive or protective foil on the
watch case.
Remove the adhesive or protective
foil.
The watch is not at ambient
temperature.
Wait until the watch has warmed up
or cooled down. Repeat the test.
More and more incorrect test results
occur. The device is not properly
calibrated.
Have the device calibrated by
customer service. See
.
Test results are not being printed
There is no more paper in the printer. Insert a new paper roll. Please refer
to the manufacturer's documentation
for more information.
Automatic printing of test results is
not enabled.
Enable automatic printing of test
results. See
.