Wideye iSavi SH-100, Руководство пользователя

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iSavi
™
User Guide
17. All LEDs are off after the terminal registered to network. How do I check the terminal’s
status?
You can check the LED status by pressing the Exit Pointing Mode Button once. Please refer to LED
Status Quick Reference Guide. Alternatively, you can check the status via the Web Console or Control
app.
From the Web Console, navigate to Setting > Terminal Settings > Antenna Pointing LED Configuration
in order to change the LEDs settings to Always On (Antenna Pointing LED). Click
Update
for the new
settings to take effect,
18. Web console cannot receive a SMS.
Maximum SMS storage is dependent on the SIM card memory. If the memory is full, delete text messages
to free up memory for new SMSs. Text messages cannot be sent to and from some service providers who
do not have an interconnect agreement with Inmarsat. Please try another network or use the Inmarsat
website tool to send the SMS.
Sending or receiving SMSs through the Voice app does not leave a copy in the SIM card for privacy
reason. Disconnect the smart device with Voice app if you want to receive the SMS through Web Console.
Web Console can receive the next SMS once the Voice app is disconnected to the terminal,
19. I am having a problem in accessing the Web Console.
Check that there is no problem with the Wi-Fi connectivity. Make sure that the hostname is entered
correctly: http://iSavi or http://192.168.1.35 .
20. I cannot enter “Safe Mode”.
With the terminal powered off, first press and hold the Exit Pointing Mode Button, and then press and
hold the Power Button. Release both Exit Pointing Mode button and the Power button after 5 seconds
simultaneously.
21. Firmware upgrading failure.
A firmware upgrade failure is due to using an incorrect upgrade package file. Check that the correct
firmware upgrade package has been selected. Unzip the firmware package file before you select the file
for firmware upgrade.
You can refer to www.wideye.com.sg . The latest firmware is available under Support > Downloads .
Failure can also be due to an interruption of the power supply during firmware upgrade. If the firmware
upgrade is unsuccessful, repeat the procedure through Safe Mode using the Micro USB cable that
bundled with iSavi ™ .
22. Problem with incoming / outgoing call.
Verify that the Wi-Fi signal of your smart devices or personal computer is good. You are recommended
to stay within 5 metre to your iSavi ™ during the calling session.
Check that the Voice app status shows “Phone Ready”. If it shows “Registering..”, check your Wi-Fi
connection to ensure that your iSavi ™ is connected to the smart phone or the tablet. Check that the
number format you dialled includes the full international prefix. Verify whether the correct access right is
given to the smart devices (incoming / outgoing call functionality).
If you have a prepaid subscription, check your prepaid balance to ensure you have sufficient credit to
make a call.