Wideye iSavi SH-100, Руководство пользователя

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iSavi
™
User Guide
10. GPS is not available after time-out.
Press and hold the Power Button for 5 seconds to turn off iSavi ™ . Repeat the procedure as describe on
FAQ 9.
11. Magnetic interference detected.
There are 3 methods for antenna pointing. To continue using LED Visual Pointing Mode, move your
iSavi ™ to a new location. Ensure iSavi ™ is placed outdoor and away from any electrical devices, metal
objects, or appliances that generate RF noise, in the unobstructed view of the sky. Press the Exit Pointing
Mode Button once to return back to LED Visual Pointing Mode, and then repeat the set up procedure.
Use the Audio Assisted Pointing Mode with its beeping frequency to indicate its signal strength.
Refer FAQ 12 to learn how to switch to the Audio Assisted Pointing Mode.
You can also perform the antenna pointing method by using the Control app. Follow the on screen
instructions and press ‘Pointing assist’ for its specific help. Adjust until you get the optimal signal strength
and register to the network from the Control app.
12. How do I switch to Audio Assisted Pointing Mode?
By default, iSavi
™
is in LED Visual Pointing Mode. To switch to the Audio Assisted Pointing Mode, press
and hold the Exit Pointing Mode Button for 5 seconds.
Note: iSavi ™ will automatically default to the LED Visual Pointing Mode whenever you reboot iSavi ™ .
13. Azimuth and elevation are correct, but global beam (satellite signal) is not available .
Ensure that there is no blockage between iSavi ™ and the Inmarsat satellite. There must be a clear line of
sight between the iSavi ™ and the satellite. Shift the location of your terminal until the Exit Pointing Mode
LED shows flashing green. This indicates that the global beam (satellite signal) has been detected.
Alternatively, you can switch to Audio Assisted Pointing Mode. Refer to FAQ 12. Beeping frequency is
the indicator for the signal strength.The frequency of the beeping will become higher when the signal is
stronger.
14. Network Registration failure.
Press and hold the Exit Pointing Mode Button for 3 seconds to repeat the LED Visual Pointing Mode
procedure again to attempt the network registration. Contact your service provider if you are unable to
solve the problem.
15. iSavi
™
terminal is registered to the network but failed in data activation.
• iSavi ™ needs a signal strength of at least 42dB to perform at an acceptable service level. Check the
signal strength of your iSavi ™ on the Control app or Web Console. If the signal strength is below
42dB, power down the terminal and repeat the set up procedure again.
Note: Make sure you have signal strength of at least 42dB during set up.
• If you have a prepaid subscription, check your balance to ensure you have sufficient credit to make
a data connection. Check the APN settings on the Data Profile under Data via the Web Console. By
default, the APN settings should be read from the SIM card unless you have specified to use another
APN instead of the one defined on the SIM card.
16. No internet access even though data connection is activated.
• Make sure there is no problem with the Wi-Fi connectivity. Verify that the Wi-Fi signal of your
smart devices or personal computer is good.
• Check the firewall settings to ensure that it does not block the required internet (IP) access.