Enterprise IP Phone Advanced Phone Functions
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the configuration, there is a pull-down menu in the
Type
field, select
Public
Hold
from the list.
2)
Click
Confirm
button to save the changes.
Private Hold
The key can be configured as a private hold key. During a conversation, all members
belonging to that particular BLA group can use this key to hold the call, but only the
initiator can retrieve the call.
To configure the key as Private Hold:
1)
Click on
Phone
->
DSS
Key
->
Line
Key
, select one of the keys you want to make
the configuration, there is a pull-down menu in the
Type
field, select
Private
Hold
from the list.
2)
Click
Confirm
button to save the changes.
Shared Line
The Shared Line Appearances (SLA, which is also named as BLA) feature allows
subscribers to share SIP lines and also provides status monitoring of the shared line.
When a user places an outgoing call using such an appearance, all members
belonging to that particular SLA group are notified of this usage and are blocked
from using this line appearance until the line goes back to idle state or when the call
is placed on hold.
Similarly all members of the SLA group are notified of an incoming call and the call
can be picked up on a line appearance associated with the SLA extension.
To configure the key as Shared Line:
1)
Click on
Phone
->
DSS
Key
->
Line
Key
, select one of the keys you want to make
the configuration, there is a pull-down menu in the
Type
field, select
Shared
Line
from the list.
2)
Enter the condition code in the
Value
field.
3)
In the
Line
field, select a line for which to apply this key, the default one is Line
1.
4)
Click
Confirm
button to save the changes.
Automatic Call Distribution (ACD)
The Phone supports an Automatic Call Distribution (ACD) feature for specific servers.
The ACD feature allows the ACD system to distribute calls from a queue to registered
IP phone users (agents). To use the ACD feature on the phone, the user should pre-
configure a programmable key as ACD key.
To configure an ACD key via Web interface:
1)
Click on
Phone
->
DSS Key
->
Memory Key
(or
Line Key
).
2)
Select
ACD
in the pull-down menu of
Key Type
.
