16
IOM-WQ-BB-S100
2127
EDP# 68110146
© 2021 Watts
Troubleshooting
TROUBLESHOOTING
ISSUE
POSSIBLE CAUSE
CORRECTIVE ACTION
Contaminant(s) present in
outlet water
Filter cartridge has exceeded its capacity
Replace filter cartridge and reset flow monitor
O-ring damage on filter cartridge
Replace filter cartridge and reset flow monitor
Filter cartridge is broken or defective
Replace filter cartridge and reset flow monitor
Bypass valve is open
Close bypass valve
System is too small for the application
Ensure water flow does not exceed systems rated GPM
Volumetric flow monitor is
not tracking water usage
Batteries need to be replaced
Replace batteries, replace filter cartridge and reset flow monitor*
Foreign debris in flow meter
Clean meter of foreign debris, replace filter cartridge and reset flow monitor
Flow monitor cable is not properly connected to meter
Check cable connection, replace filter cartridge and reset flow monitor
Flow meter is installed backwards
Install flow meter with arrow pointing in the direction of flow, replace filter cartridge
and reset flow monitor
Bypass valve is open
Close bypass valve
Alarm does not clear when
flow monitor is reset
Defective flow monitor
Replace flow monitor and replace filter cartridge
Battery power is low
Replace batteries*
Water leak at inlet/outlet
plumbing adaptor
O-ring is damaged or not seated properly
Replace plumbing adaptor O-ring
Union nuts are loose
Fully hand tighten union nuts
Water leak at filter housing lid
O-ring is damaged or not seated properly
Replace filter housing lid O-ring
Eye bolt nuts are loose
Fully hand tighten eyebolt nuts in an opposing pattern
Water leaks from pressure
relief button
Damaged O-ring or foreign debris in pressure relief assembly Clean pressure relief valve and replace if required
Low pressure at outlet
Filter cartridge clogged with sediment
Install a 5 micron pre-sediment filter before system, replace filter cartridge and reset
flow monitor
System is too small for the application
Ensure water flow does not exceed system's rated GPM
White or milky colored water
from system
Air in filter system
Fully purge air from system using pressure relief button and run water through system
until water runs clear
WARNING
!
*Change Batteries ONLY when screen is dormant and
NO water is flowing through the flow meter. If water is
flowing and screen is on when batteries are changed,
the last usage volume will not be saved.
