June 11, 2015, 715004754 Rev. A
Page 110
Use the following table to troubleshoot problems with retention times.
Table 7–4:
Troubleshooting problems with retention times
Symptom
Possible cause
Corrective action
Erratic retention times
Air bubble in pump head
Degas all solvents, prime
Malfunctioning pump check
valves
Inspect and clean,
replace, or rebuild pump
check valves.
Leaking pump seals
Replace pump seals.
Separation chemistry
Confirm that the mobile
phase and column are
suitable for the analysis.
Clogged solvent filters
Replace filters.
Increased retention
times
Incorrect flow rate
Verify flow rate.
Incorrect solvent composition Change solvent
composition.
Column heater module not on Power-on column heater
module.
Column not equilibrated
Equilibrate column.
Incorrect column or guard
column
Use correct column or
guard column.
Doubled retention times Air bubble in pump head
Prime pump to remove
bubble.
Malfunctioning pump check
valve(s)
Inspect and clean,
replace, or rebuild pump
check valve(s).
Broken pump plunger
Replace the plunger.
Reduced retention
times
Incorrect flow rate
Verify flow rate.
Incorrect solvent composition Change composition.
High column temperature
Reduce column
temperature.
Incorrect column
pretreatment
See column manual.
Column contaminated
Clean or replace column.
Incorrect column or guard
column
Use correct column or
guard column.
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