purposes only and constitutes neither an endorsement nor a recommendation. Wacom assumes
no responsibility with regard to the performance or use of these products.
Troubleshooting
If you encounter problems with your pen tablet or pen display, Wacom recommends the
following:
1.
If the tablet driver failed to load properly, perform the recommended action in any error
message that may appear on your screen. If that does not help, review the troubleshooting
procedures for the technical problem you are encountering with your pen tablet or pen
display.
2.
Visit the Wacom website for your region to view the product FAQs (Frequently Asked
Questions).
3.
If you are having a compatibility conflict with your pen tablet and a new hardware or
software product, check
Wacom Customer Care
to see if a new driver is available for your
pen tablet.
4.
Test your tablet and tools.
Consult the topics for testing your pen tablet or pen display, and specific Troubleshooting topics
for pen and touch, wireless connection (for Intuos or Intuos Pro), and Mac- or Windows-specific
issues.
If you have tried these suggestions but cannot resolve the problem, contact
Wacom Technical
Troubleshooting: Pen display
If you encounter general problems with your pen tablet or pen display, refer to the following
table. For entries with multiple solutions, try them one at a time until you have solved the
problem.
Also see troubleshooting Help topics for:
Pen and touch
Mac- and Windows-specific
For additional information, visit Wacom Customer Care or refer to Technical Support.
