Troubleshooting
Page 50
Technical support options
If you have a problem with your Cintiq interactive pen display, first check the
Installation
section in this
guide to make sure the unit is installed correctly. Then review the
Troubleshooting
procedures within
this guide; your problem may be described there and you can try the solution(s) offered.
If you cannot find the answer in this guide, you may find updated information about your problem in the
appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also
check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.
If you have an Internet connection you can download the latest software drivers from the Wacom web
site for your region. See
Obtaining driver downloads
on page 51.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me
file, located on the Wacom Pen Tablet Driver CD, for contact information.
When you call, you should be at your computer with the following information available:
•
This manual.
•
Pen display tablet serial number. (Look at the label on the back of the unit. You may have to rotate
the unit in order to see the serial number label.)
•
Driver version number. (See the Wacom Pen Tablet Driver CD or click on the Wacom Tablet control
panel A
BOUT
button.)
•
The make and model of your computer, and operating system version number.
•
The make, model, and connection type of your video card.
•
A list of peripheral devices attached to your computer.
•
The software application and version you were using when the problem occurred.
•
The exact wording of any error message that appeared on your screen.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
Cintiq21UX_Manual.fm Page 50 Friday, January 28, 2005 6:49 PM
