Troubleshooting
Page 45
Pen tablet troubleshooting
If you encounter problems with the Cintiq interactive pen display, refer to the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
Cintiq Read Me file for the latest information.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow
the links to the FAQs.
General problems
The computer does not
have an available USB port.
Check if there is an available USB port on a USB hub. If none are
available you will need to add a USB hub or USB card.
The tablet power LED is off.
Make sure the pen display tablet power switch is turned on.
Check that the AC power adapter is plugged into both the pen display
tablet and an active power outlet and that the green light on the power
adapter is on.
Use only the power adapter that came with the pen display tablet;
other adapters may cause damage to your product.
The pen works only in
mouse mode, and does
not draw with pressure-
sensitivity.
The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the
Installation
section of this manual.
Some applications, including Photoshop 7.0 and greater, require that
you turn on the pressure capabilities before the pen will respond as a
pressure-sensitive tool.
Clicking is difficult.
Open the Wacom Tablet control panel and go to the P
EN
tab.
Try using a lighter T
IP
F
EEL
.
The pen selects everything
or will not stop drawing.
Open the Wacom Tablet control panel and go to the P
EN
tab.
Move the T
IP
F
EEL
slider toward F
IRM
, or select the D
ETAILS
... button
and increase the C
LICK
T
HRESHOLD
setting. If this does not help, see
Testing Cintiq
on page 39.
Double-clicking is difficult.
Be sure you are quickly tapping the display screen twice in the same
place on the pen display tablet’s active area. Wacom recommends
using the side switch to double-click.
Open the Wacom Tablet control panel and go to the P
EN
tab.
Try increasing the T
IP
D
OUBLE
C
LICK
D
ISTANCE
or using a lighter T
IP
F
EEL
.
Windows:
Try setting your system to launch programs with a single
click. See
Pen operations
on page 24.
The eraser selects
everything or will not stop
erasing.
Open the Wacom Tablet control panel and go to the E
RASER
tab.
Move the E
RASER
F
EEL
slider toward F
IRM
, or select the D
ETAILS
...
button and increase the C
LICK
T
HRESHOLD
setting. If this does not
help, see
Testing Cintiq
on page 39.
Cintiq21UX_Manual.fm Page 45 Friday, January 28, 2005 6:49 PM
