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PLEASE REGISTER YOUR PRODUCT WITHIN 10 DAYS
OF PURCHASE. Product must be registered in order to
claim warranty service. Please visit www.VitaClayChef.com
to register your product.
This warranty is invalid if the factory applied serial number or
production date has been altered or removed from the
Product.
To obtain warranty service, first contact customer service to
receive an RMA number. You will receive instructions for the
return of your unit once it has been authorized. You will need
to send the complete electronic housing (
without the clay
pot or lid
) insured, freight prepaid, plus proof of purchase
(as described above). Be sure to package in the original
packaging and ensure the machine is secure inside of the
box, with no rattling or movement once the box is sealed. If
the unit arrives with damage from shipment, the warranty will
be invalidated.
Please attach your name, address, telephone number, and
a description of the problem along with return postage. A
warranty form should be completed and included with the
package. The product must be sent carefully packed and
properly cushioned to prevent damage in transit. Your failure
to abide by these provisions may cause your request for
warranty service to be denied, and the repaired unit will be
returned at your expense. This warranty is extended only to
the original purchaser of this product and does not extend to
any commercial use or unreasonable use. This warranty is
valid only in the United States.
NOTE: REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CONSUMER. ESSENERGY SHALL NOT BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY ON THIS PRODUCT EXCEPT TO THE