IMPORTANT INFORMATION FOR THE LG LS620
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Refunds
: We are not responsible for, nor do we refund, lost, stolen, misused, or damaged Top-
Up cards. We do not accept returns of or provide refunds for Top-Up cards. Please ask your
retailer any questions regarding its return policy. Top-Up cards must be applied to your account
within the time specified on the card. All Top-Up sales are final and non-refundable regardless
of who uses or possesses your mobile phone or device after you purchase services, and
regardless of whether the mobile phone or device is used with your consent or knowledge.
Establishing or Replenishing Account Balances
Information on how you can establish and maintain an account balance will be provided at
activation and is also available at virginmobileusa.com or through Virgin Mobile Customer Care.
The replenishment methods available to you will depend on the terms of your Services. A fee
may apply to certain replenishment methods. Some service plans may provide for automatic
account balance replenishment through, for example, automatic billing to a credit card or debit
card or automatic debit from an eligible account with a financial institution. Payment through
these methods may be subject to limitations, including, but not limited to, the number of times
an account may be debited or charged in a particular time period; the amount that may be
debited or charged from an account; or other limitations imposed by us or the financial institution
that holds the account.
Protecting Our Networks & Services
We can take any action to: (1) protect our networks, our rights and interests, or the rights of
others; or (2) optimize or improve the overall use of our networks and Services. Some of these
actions may interrupt or prevent legitimate communications and usage
—for example, message
filtering/blocking software to prevent spam or viruses; limiting throughput; limiting access to
certain websites, applications or other Data Content; prohibitions on unintended uses (for
example, use as a dedicated line or use as a monitoring service); etc. For additional information
on what we do to protect our customers, networks, Services and equipment, see our Acceptable
Use Policy and Visitors Agreement at our website.
Your Privacy
Our Privacy Policy is available at virginmobileusa. com/legal/privacy-policy. This policy may
change from time to time, so review it with regularity and care.
Call Monitoring
: To ensure the quality of our Services and for other lawful purposes, we may
monitor or record calls you make to us or we make to you (for example, your conversations with
our customer service or sales departments).
Authentication and Contact
: You (the account holder) may password protect your account
information by
establishing a personal identification number (―PIN‖). You may also set a backup
security question and answer in the event you forget your PIN. You agree to protect your PIN,
passwords, and other account access credentials like your backup security question from loss
or disclosure. You further agree that Virgin Mobile may, in our sole discretion, treat any person
who presents your credentials that we deem sufficient for account access as you or an
authorized user on the account for disclosure of information or changes in Service. You agree
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