Manual Voice Server Espero © Vidicode 2009
74
department”
(E.g. transfer message 405, that when the numbers are
busy points to 406)
Alternatively you might leave the message empty, because then the
caller will hear the phone ringing at once.
When the extensions are busy, the transfer message must point to a
Queue message (e.g 406).
Callers placed in the queue will hear the transfer message e.g.:
“All employees of our sales department are busy, please wait a moment
to be served.”
(E.g. transfer message 406)
Callers waiting will be transferred to the first free extension.
While waiting in the queue the caller can be informed about his
progress in the queue. This will happen if the messages 050 to 071 are
available.
A possible text for message 050 is:
“You are the first one in the queue to be served”
A possible text for message 051 is:
“There is one caller in the queue waiting before you”
A possible text for message 052 is:
“There are two callers in the queue waiting before you”
In between the Progress messages callers waiting in the queue will hear
beeps at regular intervals. The beeps can be replaced by “music on
hold”. Music on hold can be installed by uploading a file named
MUSIC.WAV to the Voice Server.
Please note that the call queue messages are not provided with the
Voice Server. You must record them using the procedure to record voice
prompts that we have already described.
There are two ways for the Espero to work with multiple extensions. It
can keep track of the extensions that go off hook (System 1), or it can
keep on trying the extensions (System 2). The difference between the
two systems is that with System 2 the PBX may be annoyed by all the
Содержание Espero Desktop
Страница 2: ...Manual Voice Server Espero Vidicode 2009 2...
Страница 26: ...Manual Voice Server Espero Vidicode 2009 26...
Страница 60: ...Manual Voice Server Espero Vidicode 2009 60...
Страница 80: ...Manual Voice Server Espero Vidicode 2009 80...
Страница 94: ...Manual Voice Server Espero Vidicode 2009 94...
Страница 102: ...Manual Voice Server Espero Vidicode 2009 102...
Страница 104: ...Manual Voice Server Espero Vidicode 2009 104...
Страница 132: ...Manual Voice Server Espero Vidicode 2009 132...