Manual Voice Server Espero © Vidicode 2009
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3.
If there are no instructions in the timetable follow the standard
instruction
6.5
More about the Attendant list
The Attendant list determines how and when the Espero answers
incoming calls. The Espero can hold up to 10 different lists, each
containing a pre-defined setup. The user can select an active list by
pressing 0 to 9 in the Attendant list menu on the Espero itself or with a
DTMF code from a local telephone or with the special PC software.
Each entry in the Attendant list has 2 numbers: A telephone (extension)
number and a message number or timetable.
The telephone number must be able to identify a local DDI number.
When the number is called, the Espero starts the message number
assigned to that telephone number. The message number can be
changed by day and time using a timetable.
The message number can include an audio file but must at least have an
action to be taken. First Playback of the Audio file starts, then the
action is taken. In some cases the action is "held" until the playback of
the audio file has finished
Possible actions are: Wait for a selection, Send the call to the PBX
(connected between the PBX and network) and Record a message.
If no action is defined for a message number the call is sent to the PBX
using the called number. For consistency there should always be an
action even if the default action is the one desired.
A timetable (or schedule) defines a whole week of actions. Each day of
the week within that table can be filled with times and message
numbers. It can also contain exception dates, such as public holidays
(New Year, Christmas, etc).
If no message number is entered for a certain time then the system looks
in the Attendant list for a second entry. The same phone number can
occur twice in the list. The order is important; the first entry must be the
timetable and the second must be with a message number.
A telephone number can be set to the message number "Off" meaning
no action is to be taken. This can be used to exclude phone numbers
when using wildcards below it in the list.
Содержание Espero Desktop
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