Manual Voice Server Espero © Vidicode 2009
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You can fill in any message number: menu, transfer message (to another
extension) or voice mail. The procedure you choose here has priority
over Voice mail controlled by the owner of the extension. To illustrate
why that is:
Suppose that the menu connects the caller to accounting. This might be
one person or extension only. When someone knows the extension
number of the accountant, it is totally acceptable to be answered by
voice mail when the accountant is not available. However, when
someone has chosen accounting from a menu it is more likely that he
will go back to the menu or to another procedure when accounting is
not available. If you want to rely on the procedure selected by the
owner of the extension, (in this case the accountant) then you select
“off” as the option for Busy/No Answer.
It is possible to have different procedures for busy and no answer. Just
separate them with a slash, e.g.:
7.2
Call Queue Transfer Messages
7.2.1
Introduction to Call Queues
A Call Queue is formed when a chosen number is busy. The telephone
number can point to just one extension, but will usually point to a group
of extensions of the PBX that will ring when a call to a that number is
received. This is a standard function that is part of the configuration of
the PBX. The maximum number of callers waiting in the queue is the
same as the maximum number of channels in the Voice Server.
The queue is usually formed as a back up procedure of a normal
transfer, Direct Connect or Notification. The reason is that normally the
Voice Server will just connect the caller to the extension. Perhaps you
want it to say something like: “
You will be connected to our sales
Busy/No Answer: 110/115
OK [425] CANCEL
Busy/No Answer: < Off>
OK [425] CANCEL
Содержание Espero Desktop
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