Manual Voice Server Espero © Vidicode 2009
78
No play back of a system message
specified
queue.
“On Hold Beeps” are then played as in
combination 1 above until the caller’s
position in the queue changes.
The new position in the queue is played
and “On Hold Beeps” heard once again.
Finally the caller is connected to the
PBX.
System messages 050 to 071 present
System message 080 is specified
The appropriate position in the queue
audio file is played when joining the
queue followed by the audio file System
Message 080.
The next audio file between System
Message 080 and 089 will be played
when either the previous file is
completed or the queue position
changes.
In the latter case the new queue
position is heard first.
The Espero can process more than one queue. The telephone number
distinguishes between them. The telephone number can be either the
originally called number or a new telephone number specified for the
queue. If the telephone number includes a “#“ prefix the originally
dialled number is retained if the caller escapes from the queue (see
below).
There are several additional queue processing options:
•
A “Queue Escape” Message Number may be specified. The caller
can escape from the queue by pressing DTMF key 1 on their phone.
•
A brief “Connected” Message Number can be specified. The audio
file will be played when a the PBX signals a “Telephone in Queue”
has been picked up (gone off-hook).
If no type is defined for a Transfer message, it will act as Direct Connect.
Transfer messages can optionally change the telephone number that will
be sent to the PBX. The specified phone number can be a virtual number
(only known by the Espero and the PBX) to enable interesting features
to be created on the PBX. If no phone number is specified the originally
called number of the incoming call is used.
Содержание Espero Desktop
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