28
User guide
System status, troubleshooting and other
settings
Check phone status.
The Status screen is where you will find general information for
network, phone and account status, including MAC address, IP
address, product ID, and hardware and firmware versions,
among other things.
To check status:
1. Tap
Menu
2. Tap
Status
3. Select
Network
,
Phone
or
Accounts
to view additional
status information:
•
Network:
IPv4 and MAC address
•
Phone:
hardware, firmware, version and product ID
•
Accounts:
phone number associated with account
Reboot phone or reset it to factory settings.
Rebooting the phone or returning it to factory settings often
resolves issues that could not be solved through other
troubleshooting methods. Resetting the phone to factory
settings is also used to delete personal information and
contacts from returned devices so they can be easily
reassigned.
These are advanced settings for administrators only and
require an admin password.
Navigate to the Advanced Settings screen:
1. Tap
Menu
2. Tap
Advanced
3. Enter your password using the onscreen keyboard,
and tap
OK
